The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,158 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent: Website, Products, Communication and Speedy Service. THANKS!”

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Posted 7 years ago

“Ordered tools from Toolpost which weren't readyly available elsewhere in the UK”

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Posted 7 years ago

“Good price fast delivery excellent!”

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Posted 7 years ago

“Every thing I need and I don't have to travel it is all at the touch of a button if you order on line”

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Posted 7 years ago

“More like unhappy! Went all through the online ordering process to the check out point. Chose a method of payment using a credit card for a message to come up saying I was not entitled to use the Toolpost payment from my server. I never even had the opportunity to click on any bank card details to pay. This message just kept coming up. After 3 attempts I telephoned your office, and was told it may be my bank. Rubbish! They were going to call me back if there was a problem. I heard nothing then got an email saying everything had gone through. So not my bank or card, but your system. The good news is that the items arrived a few days later. It may be worth checking why I never got the opportunity to even get to the selection page for payment. Very frustrating!! regards Richard Edler”

Helpful Report

Posted 7 years ago

Richard, thank for your feedback. I'm sorry that you were let down by the internet but I'm afraid that experience shows the internet is less than 100% reliable. We can only assume that somewhere a server did not respond in time or a line went down, preventing completion. We had many other orders that day, all successfully completed on line, so really don't know why your own should have failed. There is certainly no opportunity on our site for anything to tell you that you are not entitled to use a credit card on our site. We simply have no way of doing that. The payment process is hosted independently but again I am not aware that such a message would ever originate there. What sounds most likely is that somewhere in your network, or on your PC, something is set to prohibit such a transaction, for security purposes, and it was this that triggered the unusual response. I am sorry that one of my colleagues, in attempting to explain that may have happened, possibly gave a reason that did not sound reasonable to you: I believe that she was simply trying to be helpful. We would not call you back to confirm the completion of the manual transaction if, as you suggest, the agreed process was that we should only call back in the event of failure. The manual transaction completed and thus there was no reason to call back - as agreed. It is not at all unusual for a card that has failed an online transaction, should work when transacted manually. The transaction and communication systems entailed in the two processes are entirely different. I am happy that the transaction was completed efficiently once you contacted us about the difficulties and pleased that the goods arrived with you promptly. We too would be eager to understand why the original failure occurred but only someone with a better knowledge of your computer configuration, or the communication between the various nodes on the internet would be able to shed any light. I'm very sorry that you had this experience. My only suggestion is that if ever you are in doubt, or uncomfortable with a transaction , please phone us and together we can usually overcome any difficulties.

Posted 7 years ago

“I bought a part for my lathe online and afterwards phoned to find out if the part included three socket head bolts, which it did not but they added three bolts and an Allen key at no extra cost. That is just being nice!”

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Posted 7 years ago

“The item was delivered as per the order. However the delivery took too much time. In comparison, Axminster appear far more efficient”

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Posted 7 years ago

Thanks for your feedback. Unfortunately there is nothing that we can do to make La Poste deliver the goods more quickly. For a low value order such as this, it wold be unreasonable to send it by courier at much higher cost. We emailed you when the goods were despatched, which occurred the same day you ordered, to let you know that the package was en route and to confirm the method. We sympathise with your desire to have the goods as soon as possible but we have no control over the efficiency of La Poste. Our sympathy is much more heartfelt because we have more problems with La Poste than with any other postal service in Europe. I understand your anguish but what more can we do than follow the delivery process agreed upon at the time of ordering and despatch the goods on the very same day that you place your order on line? I think that if I lived in France I would probably be extremely frustrated too: maybe Monsieur Macron will sort out the postal services as a matter of priority - we certainly hope so! On behalf of The ToolPost my sympathies are entirely with you in your frustration.

Posted 7 years ago

“Came across this company on the net never herd of them and was a bit doubius but what great service and goods well impressed will use again”

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Posted 7 years ago

“Excellent products and service”

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Posted 7 years ago

“Ordered a turner's jacket, received ord”

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Posted 7 years ago

“Had a problem ordering on-line but this was quickly sorted on contacting Toolpost by phone and the goods arrived, well packed, the next working day.”

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Posted 7 years ago

“Ordering works wery good,and i am happy about shopping in this company”

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Posted 7 years ago

“Veldig bra ,og rask ordrebehandling.Pakken kom iløpet av en uke”

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Posted 7 years ago

“Excellent service - kept informed - deliveries by a good courier who gives you a 1 hour time slot which they always seem to keep. Company of choice for all my woodturning needs.”

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Posted 7 years ago

“Very helpful indeed over the phone and my order was delivered quickly. Would definitely use again.”

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Posted 7 years ago

“Good price, clear information, efficient.”

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Posted 7 years ago

“My order of a protective face mask was delivered on time and was exactly as expected. Although I haven't yet used the mask, the build quality appears very good and I expect it to perform better than my previous mask.”

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Posted 7 years ago

“I asked for and received regarding a proposed purchase,purchased the item the same day and received a acknowledgement soon after”

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Posted 7 years ago

“Excellent sevice and excellent communication.”

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Posted 7 years ago

“Telephoned to place an order. Had to make sure I was purchasing the right jaws for my chuck. I was made to feel as though I should order on line. I ordered the items and was given a price. Upon querying the price I was told it was plus VAT. (only later at home did I see that prices were plus VAT which was stated at the bottom of the long page) Upon asking for a total the Gent said "well you can see the prices on the page" Well I could not as I do not have internet at work. He then said "well about £150, now your bankrupt" Nothing wrong with the jaws I ordered, just the attitude. Shall not be buying from that source again. .”

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Posted 7 years ago

The Toolpost is rated 4.8 based on 2,158 reviews