The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They completed the transaction satisfactorily. However, I find that having a conversation with the girls on the telephone is like pulling teeth. There is no rapport with the customer and advice and product information is not offered freely, it has to be prised out of them. This is why I only rate them as just ok.”

Helpful Report

Posted 6 years ago

Good morning. Thank you for sharing your feedback and we appreciate your honesty. Whilst we make every effort to advise and guide our clientele, on occasion this can go awry. I have complete and total confidence in the team here and their extensive knowledge drawn from many years in the industry. That said, I shall share this feedback and ensure we always put our best foot forward. If there is anything specific you would like to discuss, please do let us know.

Posted 6 years ago

“After difficulties paying for an order on line, spoke with Jen, who organised everything, and I received the goods ahead of time within 3 days! Exceptional. Thank you so much.”

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Posted 6 years ago

“good value , delivered on time , good products, will use them again.”

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Posted 6 years ago

“Fast dispatch of goods ordered and well packaged.”

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Posted 6 years ago

“I ordered 2 faceplates for a UG lathe. They were shipped quickly and arrived promptly, and are of good quality.”

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Posted 6 years ago

“Excellent service,very helpful.”

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Posted 6 years ago

“excellent service all round”

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Posted 6 years ago

“Items arrived next day.”

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Posted 6 years ago

“Very good service and even to Germany where I live. I will purchase again!”

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Posted 6 years ago

“peedy delivery”

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Posted 6 years ago

“The toolpost made me happy by the immeasurable love and understanding 🤗”

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Posted 6 years ago

“The review below was written before speaking with Alex regarding my assumption of the handles being laminated. I don’t claim to be an expert on timbers by any stretch of the imagination and because of the tight grain of the hardwood used I mistakenly took this to be laminated which is not the case. So I’m here to rectify my review. The knives are fine, I did sharpen further as Alex suggests in his description of them, and they are holding an edge well. It’s my first time buying from the ToolPost so I only have my first purchase to go on. Let’s start from the beginning. The communication from them was faultless and the delivery system of courier top notch and very speedy giving me updates and an hour window nearer time. I ordered the five carving knife set with a ten tool leather roll to keep my new tools in. I picked the knives based on the photos as that was my only option, a visit is to far to pick by sight and handling. The pictures seemed to show the handles as solid hardwood yet the handles are made of laminated wood, I know this is strong enough but would I have picked them had I known, no, I wouldn’t, I’m sure of that. yet it’s not enough for me to return them as it’s not affecting the performance of them. It does make me more dubious about buying any more as I don’t have confidence in the photos now. The blades were as described sharp enough for sale and use yet could happily benefit from more sharpening which I have done. As indeed it says exactly that in the description, They seem to hold an edge well enough even on well matured oak and I love my leather tool roll. I can’t give a review of total satisfaction because of the above reason which is a disappointment but the tools and red laminate will I’m sure perform for years to come. Just wish I could trust the photos still as I need more tools in the not to distant future”

Helpful Report

Posted 6 years ago

Good morning David. We're sorry to read the above feedback on the knives and your impression that they are made from laminate as this is simply not the case, they are solid hardwood with a lacquered and polished outer surface. The only exception to that is the 8945/1 knife which has a multi-layered, aesthetic, coloured laminate - and is actually the most premium of the set. I will contact you privately to try to better understand the concerns (and causes) you have outlined.

Posted 6 years ago

“Good product. Very prompt delivery.”

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Posted 6 years ago

“Everything was done quickly and well. Embroidery was exactly as wanted, my wife was delighted.”

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Posted 6 years ago

“I placed the order and it was delivered with in three days, the delivery company made the drop of within the time stated The face plate with left and right hand thread fitted perfectly on the lathe.”

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Posted 6 years ago

“Ordered two carvers smocks, they arrived as promised and are of excellent quality.”

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Posted 6 years ago

“They had what I wanted”

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Posted 6 years ago

“The Woodturners smock was better than I expected and the shipping was faster from the UK to Florida than another order from across the state by another shopper. I will be shopping with the Tool Post again!”

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Posted 6 years ago

“Contacted customer service to answer a query very efficient. Ordered parts I wanted and that were delivered the next day. Excellent service and the 6 " CBN wheel and bushes fitted straight on. These wheels are a must.”

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Posted 6 years ago

“Extremely quick service, very nice piece of kit and the delivery was on time and friendly. Can't fault all that! Thanks so much.”

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Posted 6 years ago

The Toolpost is rated 4.8 based on 2,157 reviews