The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service of the staff was excellent and the efficiency was satisfactory also. I had my Hugo boss watch was cleaned at the Manchester Arndale branch”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“My Breitling needed a battery change and I didnt want to wait for my usual watch shop to ship it for a battery change. Therefore watch lab was able to change the battery for me within an hour and pressure seal it. For the same price as my usual shop would charge they also polished and cleaned the watch for me. Overall a good service and I would use again. Manchester Branch.”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“Took my DKNY watch 2 have a batterie replaced was done within an hr :) also was told about a special cleaning service which I had. Very nice customer service will spread the word :)”

Helpful Report

(Jake Perry-Olafsen) - Posted 8 years ago

“Everyone was very nice and polite. I couldn't wait very long so they made my repair in a very short time!! Brilliant place.”

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(Colin Stuart) - Posted 8 years ago

“Armani Replacement of battery Glasgow Silverburn The service was outstanding. Very knowledgable and had my watch battery replaced whilst I was in the centre. Most definately recommend. Thank you :-)”

Helpful Report

(Greer Hart) - Posted 8 years ago

“We recently took my wife's 9ct gold dress watch to the Watchlab for a new battery. The assistant suggested having the case and gold strap cleaned at the same time. As it was getting quiet late(4.30pm) I thought we might have to come back another day to collect it, but they told us to come back in an hour and it would be ready, it was and it had cleaned up well, we were very pleased with this service again, we've used them before and find the staff have a passion for watches and are very knowledgable. Recommended. Peter”

Helpful Report

(Damien Columb) - Posted 8 years ago

“Quick & efficient service from personable staff”

Helpful Report

(Greer Hart) - Posted 8 years ago

“I was welcomed by a very helpful and knowledgeable member of staff who explained the cost of a new battery and also offered to clean my watch. I was told it would take about an hour so we went for a walk around Manchester and returned within the hour. my watch was done very pleased with the service.”

Helpful Report

(David Bertie) - Posted 8 years ago

“Watch: Tag Location: Arndale, Manchester Repair: replacement battery The service was excellent. Very helpful staff.”

Helpful Report

(David Bertie) - Posted 8 years ago

“Took my Seiko watch to the Manchester Arndale branch to have the battery changed. Service was quick, professional and I was also able to take advantage of a discounted cleaning service. Very happy with the results and will definitely return again.”

Helpful Report

(Steven Rothwell) - Posted 8 years ago

“I took my Tag Heur watch to the Leicester branch, I paid £390 for a service that took 10 weeks. When it was returned it kept stopping, something had not done before the service. On returning it I was told it would be two to four weeks. I am most unhappy about this and have written to the company expressing my dissatisfaction. I await a response and will provide an update if I receive satisfactory service.”

Helpful Report

Posted 8 years ago

“It is 14 weeks you have my watch and I have paid and still no news of my watch. I visited your shop twice and called as well in the last 3 or 4 weeks and no one can give me any news nor calls me back. Not to mention you charge more than when I serviced my other watch through local jeweller. Avoid Watch Lab and go to your local jeweller who will send your watch to Switzerland, where expertise and customer service are far better.”

Helpful Report

Posted 8 years ago

“I took four of my wrist watches in to The Watch Lab situated in the Highcross in Leicester. I had three battery replacements and reseals done and bracelet links removed from another. I also had three of them cleaned. It took just over two hours for them to do all of that and the service I received from Nathan, Michael and Philip was exceptional. No complaints at all, my watches look like new and are ticking away marvellously. Would recommend highly to anyone. Cathy from Leicester.”

Helpful Report

Posted 8 years ago

“On mondy I took my watch to the brent cross branch of the watch lab and was told it needed to be serviced by a man there called brigesh, the quote I got was too expensive for me to pay and when I said this he responded extremely rudely asking what was I doing there then and making a foul sound. I was tremendously offended, it was outrageous customer service.”

Helpful Report

Posted 8 years ago

“The watch lab In Manchester is the best place to go they are very good a what they do always give good advise and are value for money we take all over watches there.”

Helpful Report

(Kyle Askew) - Posted 8 years ago

“Great Service”

Helpful Report

(Steve McKnight) - Posted 8 years ago

“Good service provided. Second time I have used.”

Helpful Report

(Jessica Slinger) - Posted 8 years ago

“Gents Skagen watch,Replace watch glass.Location of branch, Glasgow. I was very pleased with the quick and efficient service I received & would have no problem recommending them to any of my friends.”

Helpful Report

(Sean Clarke) - Posted 8 years ago

“I had the strap adjusted on my Casio Pro Trek at the Manchester branch. This was done within a few minutes and was then adjusted further when I tried the watch afterwards. The service is always excellent here, with quick, high quality work, friendly service and detailed advice.”

Helpful Report

(Steven Rothwell) - Posted 8 years ago

“Very helpful staff and polite”

Helpful Report

(Colin Stuart) - Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews