The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again the Watch lab has exceeded expectations - excellent service and attention. Cannot recommend you enough! Several of my family members are now also fans! Thank you”

Helpful Report

Posted 8 years ago

“Calvin at the Silverburn branch was very helpful and friendly. The service provided was excellent and when I received my watch back it was as good as new.”

Helpful Report

(Calvin Blackburn) - Posted 8 years ago

“The technician who served us was very knowledgeable, efficient and polite. It was done in less than an hour. The price could have been a bit more reasonable for all that was involved in the process. The same price would apply if sent away to the manufacturer. Silverburn - watch battery replacement”

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(Greer Hart) - Posted 8 years ago

“Used the watch lab at Silverburn in Glasgow & was attended to by a very polite & helpful technician, my watch battery was replaced within the hour ,,, very pleased & will used the service again when needed .”

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(Calvin Blackburn) - Posted 8 years ago

“Do not use them at all ,, the worst experience we have ever had . They lost our watch !!! Stay away from them”

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Posted 8 years ago

“On Sunday 13th March my husband and I visited the Watch Lab at Silverburn shopping centre Glasgow. The service we received was excellent. The technicians were both helpful and knowledgeable. My Rotary wrist watch had the battery renewed and the watch cleaned, all done in an hour. My husband's Breitling wrist watch required a new battery and clean, the process was explained clearly and details of the postage, insurance and return postage given. ..all this with a 12 month guarantee. All in all an excellent service. Will definitely recommend and use again. Morna Paterson”

Helpful Report

(Greer Hart) - Posted 8 years ago

“I had to have a new battery put in my Tissot watch. This was done very quickly on Monday. Today I had to return to the shop (Silverburn in Glasgow) as my watch stopped working. The battery had come out but it was fixed efficiently and once again the gentleman who served me was charming. I would be happy to use the Watch Lab again. CL Glasgow”

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(Calvin Blackburn) - Posted 8 years ago

“Excellent service”

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(George Singh) - Posted 8 years ago

“Good friendly service, knowledgeable staff at West Quay Southampton. Served by Keri”

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(Neil Ritchie) - Posted 8 years ago

“Service located in the Mall at Cribbs Causeway, easy to locate next to M&S. Service was competitively priced, professional and courteous. The work was completed within the promised 1 hour. A two year warranty was provided on the battery.”

Helpful Report

(Chris Pope) - Posted 8 years ago

“I put my watch in to get a new strap fitted( Silverburn Glasgow) where It was measured and I was told to come back in an hour. After going for dinner, I returned to collect the watch and was told that they did not in fact have the correct strap and it would have to be ordered in. That wasn't really an issue as they said it would be within 7 days and I would be contacted if it came in earlier. I received a voicemail 5 days later to say it had arrived & I could collect anytime. I took the 30 minute drive from home the following evening, where upon arrival, the guy behind the counter laughed an apology & stated that the wrong strap had been sent but he had "forgot to phone me". The strap took a further 5 days to arrive so all in it took 2 weeks & 3 return journeys (3 hours of my time)...Unimpressed to say the least”

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(Greer Hart) - Posted 8 years ago

“Very professional & quick replace of battery in my watch. Will be back in future. Fossil on 5th March in Manchester Arndale Center. Thank you”

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(Colin Stuart) - Posted 8 years ago

“I received a warm and friendly welcoming. The service was fast and efficient. I will be using them again in the future.????”

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(Nathanial Nickel) - Posted 8 years ago

“Rolex Links taken out Manchester Arndale center Very good and quick service”

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(Steven Rothwell) - Posted 8 years ago

“Great service, courteous staff. Service of my watch took TEN weeks, totally unacceptable. Cost extortionate. Should have been half the price in half the time.”

Helpful Report

(Robert Smith) - Posted 8 years ago

“I had the battery in my Gucci and DKNY watch replaced from The WATCH Lab based in Glasgow. I received great advice and service. Overall experience was very good, both fast and efficient.”

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(Calvin Blackburn) - Posted 8 years ago

“Excellent service in The watch lab Arndel Manchester. I had battty changed, serviced and new corone in D&G watch.”

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(Kyle Askew) - Posted 8 years ago

“My watch needed a new strap. I was advised Gucci no longer made a black strap and could only get brown there was no other option given to me. I said I would collect the watch then. It was a few days later that someone asked what I was doing about it and I explained I did not want brown to be told they could get a generic black strap. This has now been done and I was give a refund but I would have liked to have been given the option earlier.”

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(Scott Cunningham) - Posted 8 years ago

“George was very helpful. He efficiently removed some links from my JBW watch and even stayed a little late to ensure my watch was ready! Thanks George.”

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(George Singh) - Posted 8 years ago

“Quick and good service. Watched fixed within half an hour. Greet hart served me and was very helpful and friendly. Would recommend and use the service again!”

Helpful Report

(Greer Hart) - Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews