The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service , battey replaced really well.”

Helpful Report

(Rick Dickinson) - Posted 9 years ago

“I took my Guess watch for a replacement battery and new strap to the Leeds branch and was delighted with the service. The lady helped me decide which strap to go for giving great advice and I was able to collect it in just 45 minutes. I wasn't allowed to go until she'd made sure it fitted perfectly and she adjusted it straight away! I've been wearing my watch every day since and would definitely recommend the service at The Watch Lab.”

Helpful Report

(Louise Ball) - Posted 9 years ago

“First class excellent service, staff really friendly but profession, have used the Watch Lab before and always been delighted with there service.”

Helpful Report

(Kyle Askew) - Posted 9 years ago

“My Tag Link battery had died, took it to them and surprisingly within 2 hours it was back with me as good as when I left it with them. I am always sceptical about leaving my watches with people as they have been scratched in the past, but none of that this time. Greer did a great job.”

Helpful Report

(Greer Hart) - Posted 9 years ago

“I took my Tag watch into Watch Lab Glasgow for a new battery on 21/July 2015. The girl Lucy put in a new battery, then told me it was not the battery, and it needed to be sent to Tag for a service. I confirmed it was going to tag as it was a £3500.00 watch, she confirmed this and we agreed to go ahead. The watch came back working fine total cost £195.00, I was happy with the service given . Now 06/09/2015 The watch stopped working again. This time I took it into Hamilton & Inches of Edinburgh thinking strange a new battery already as they usually last up to 4 years or more. Of it went to tag ,only to be told it needed a service costing over £200.00. I informed them that they had just serviced it July last year. Reply back no we did not. I contact one of the owners of the Watch Lab. Explain the story only to be told that they had repaired the watch in house. I pointed out that was not the agreement with Lucy, to be told Lucy had left and he could not know what she had said. I informed him I knew what was said, and the watch was to go back to Tag, the reply to this was she would not have said that, how would he know he was said he not there, as he just said. The problem I have now, Tag do not recognise the Watch Lab as one of its repair agents, therefore will only guarantee the repair they do themselves. Cost this time £230.00 So if you have a good watch and want any Kind of repair done. Don’t take it to Watch Lab as it then puts the watch out of warranty with the original manufacturer . Even a simple battery replacement can cause problems . I now fully intend to take Watch Lab to the small claims court. I will keep you informed of the outcome in due coarse”

Helpful Report

Posted 9 years ago

“Was served quickly and very happy with the results wouldn't go anywhere else!”

Helpful Report

(Steve McKnight) - Posted 9 years ago

“Friendly and efficient service. Not the cheapest but good nonetheless”

Helpful Report

(Colin Stuart) - Posted 9 years ago

“Louise was brilliant, she is very knowledge and her customer service is second to none. She makes you feel like the only customer in the world.”

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(Louise Ball) - Posted 9 years ago

“I brought two watches to the guys at Leicester Highcross, a Tag and a Skagen. Both watch batteries were replaced within the hour as well as tested/resealed. Both guys I spoke to where clear, knowledgeable and polite. I was very happy with the service I received.”

Helpful Report

(Michael Cooper) - Posted 9 years ago

“My mistake i did not notice the voicemail. PS. The watch looks good as new. Many thanks Andrew Watts”

Helpful Report

(Vilma Grenevecke) - Posted 9 years ago

“Excellent service”

Helpful Report

(Scott Cunningham) - Posted 9 years ago

“Efficient speedy service. very pleased.”

Helpful Report

(Adam Fisher) - Posted 9 years ago

“Friendly efficient service. Great knowledge, would definitely use these folk again.”

Helpful Report

(Steve McKnight) - Posted 9 years ago

“I had the battery replaced and metal strap cleaned on my Accurist watch in the Manchester branch. Steven Rothwell did an excellent job.”

Helpful Report

(Steven Rothwell) - Posted 9 years ago

“Very knowledgeable staff, excellent service and great pricing. I gave my watch in for a new battery, and also purchased the extra clean and polish, which was heavily discounted due to my paying for a new battery. The technician explained the exact process to me and was able to complete the work in the hour. Really good turnaround and the watch works as expected now and looks the part too.”

Helpful Report

(Damien Columb) - Posted 9 years ago

“Very quick, helpful and friendly staff , one happy customer !!!”

Helpful Report

(Louise Ball) - Posted 9 years ago

“hi I had to change a battery on a Swiss legend watch that I did bought on internet form USA and I took it to H Samuel and Ernest Jones but they couldn't do it . A friend o my told me about the Watch Lab in Lake Side shopping centre so I took it there and they did it for me . Very happy with the job sealed properly no water no problems.”

Helpful Report

(Rick Dickinson) - Posted 9 years ago

“All I needed was a buckle for my Swatch strap. The Watch Lab had the part, installed it in less than 5 minutes and charge me less then £5. Fabulous.”

Helpful Report

(Aarron Palmer) - Posted 9 years ago

“Very good and quick friendly service”

Helpful Report

(Philip Bonney) - Posted 9 years ago

“My Vivienne Westwood watch glass was replaced and returned to me within 18 days, a lot quicker than 6 weeks as initially advised....excellent service.”

Helpful Report

(Louise Ball) - Posted 9 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews