The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

“ Absolutely rubbish service, charged to replace the battery and then told they can’t seal the watch, it was working when I took it to them, will now need to send the watch to TAG for a service at my cost, I wouldn’t recommend them to anyone ”

“ I took 2 Tag watches to the Preston Cable Court shop for new batteries to be fitted in July 2019 in August I went to collect them and was informed that one needed a service as the battery had been left in too long so I had the watch done on collecting it on the 19th October, I was told it was done and pressure tested and working and covered by a 2 year guarantee ,the first time I got it wet it steamed up and stopped working. ”

“ I am however questioning whether I should have in fact been contacted by him to tell me this before replacing the battery and not being able to provide the full service that I had paid for. ”

“ although my silver Glycine watch was serviced for a total cost of £175 !. ”

“ Last summer, my TAG was sent by the Bromley branch for a service & clean as the movement of the second hand was not smooth. Over the year, this movement has got worse with the second hand sticking in one position for a long time. Every time I've been back to ask for this problem to be rectified, the shop is closed. Frustrated. ”

“ I ran today to get an update on my watch as it's been nearly 2 weeks only to be told it went up on Monday 13th (when all collections are made) and it's going to be another two weeks making the 2 weeks promised service nearly 4 weeks. ”

“ Had a battery fitted which failed after 8 months. Sent the watch back and the Watch Lab claimed that the watch needed a £200 service before a replacement battery could be fitted. I refused and they returned the watch. A simple £1.50 purchase of a new battery from eBay was all it needed funnily enough. The watch has been fully operational ever since!! ”

“ Why can’t I give zero stars? 16 weeks and counting for a crown repair on my Tag. Customer service is a joke. Kingston branch is a joke. No real explanation or apology just wait. DO NOT USE THIS MOB ”

“ I am still awaiting news of a service to a Baume & Mercier dress watch after 3 months at Watch Lab , Southampton. Constantly calling for information, only to be told the watch is with ‘quality control ‘. The same position after 2 weeks. Now demanded my property to be returned. Absolute disgrace. Now in embarrassing position of having to either call the police or instruct solicitors. How can a business be that bad? ”

“ I was told that it would need to be sent to their service centre and I could expect it in ten days. ”