The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.12

2.1 Rating 266 Reviews

27 %

of reviewers recommend The White Company

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I forgot my 15 per cent voucher when |I visited the Edinburgh store and the staff were very helpful and took the 15 per cent off without any problem. Fantastic products”

Helpful Report

Posted 6 years ago

“This company has a beautiful range of products and a helpful website. My order was delivered efficiently and was well packaged. However, I felt the quality of the blanket I ordered was slightly disappointing and it is very unusual for a company to make me deliver a return at the post office at my expense which has put me off a bit.”

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Posted 6 years ago

“Prompt delivery and the towels were excellent quality. I used a voucher towards paying otherwise they would have been on the pricey side.”

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Posted 6 years ago

“Great sale prices and fast delivery”

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Posted 6 years ago

“The product was as usual excellent. Good delivery and good aftersales. Would recommend highly.”

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Posted 6 years ago

“Always a pleasure to visit my local White Company Store. As soon as go through the door the subtle aroma created by their own products has a calming effect along with the visual displays of the products available for Sale. Everything is of a high standard and the service is always excellent. Shopping in the White Company is always enjoyable and I rarely leave without buying something.!”

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Posted 6 years ago

“Only part of the order arrived after I ordered on Black Friday. Small tea light candles came well after the delivery time claim and the miniature Christmas trees never arrived.. they did let me know eventually, but these were to have been Christmas presents for colleagues, so I felt quite let down.”

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Posted 6 years ago

“Simple but elegant presents at good prices”

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Posted 7 years ago

“The white company always delivery a great service. The items are without fault and delivery is always fast too and many times complimentary.”

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Posted 7 years ago

“I had 20% off my purchase, which arrived very promptly and beautifully packed.”

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Posted 7 years ago

“Lovely product, fast delivery”

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Posted 7 years ago

“Just love their products, cashmere is out of this world. Who doesn’t love a beautiful gift, all wrapped up in a beautiful gift box”

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Posted 7 years ago

“The assistant was so helpful when I was choosing a diffuser for my daughter. Thank you.”

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Posted 7 years ago

“I have shopped with this company for bed linen for a while now and love it . Its great quality and if you shop in store the service Is always first class . Online delivery is always fast and problem free”

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Posted 7 years ago

“Quick delivery and quality products”

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Posted 7 years ago

“?? the white company towels & bedding expensive but quality wash really well you get what you pay for definitely recommend . Liverpool 1 store nothing too much trouble friendly help you with anything never rush you.”

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Posted 7 years ago

“Love the clothes and is super fast”

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Posted 7 years ago

“Very helpful and friendly staff, good stock of very nice clothes, plus delightful toiletries and household linens”

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Posted 7 years ago

“I just bought a new bath towel in their sale. It is soft and fluffy and lovely.”

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Posted 7 years ago

“Kingsley Removals is a Removal service provider Company in Kent. Their Service is very good and and quick just one call.”

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Posted 7 years ago

The White Company is rated 2.1 based on 266 reviews