Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing Seafood feast, great value, super quality, efficient ordering and delivery we were all impressed. Thank you Wright Brothers for a memorable Birthday.”

Wright Brothers 5 star review on 12th February 2022

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Posted 2 years ago

“An excellent service and exceptional fish. Strongly recommended.”

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Posted 2 years ago

“The lobster was lovely but there was a problem with the dry ice equivalent which had leaked everywhere. The box was wet and everywhere was slimy and very messy to unpack. I also thought the lobster was a bit pricey for the size but we enjoyed it which was fortunately well sealed and wrapped and didn’t get any of messy slimes stuff on it”

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Posted 2 years ago

“Great service Very good quality sea food Would always use Wright bros”

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Posted 2 years ago

“Well packaged and everything arrived in good condition, expensive but delicious”

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Posted 2 years ago

“Fish is good. Arrived on time.”

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Posted 2 years ago

“Oysters were great Previously have ordered an oyster shucker which was really poor quality and only lasted for 24 oysters. I phoned to complain but was told that was ok , and it was unreasonable to expect it to last for longer”

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Posted 2 years ago

Hi Sam, Thanks for getting in touch and reviewing the Oysters, we are glad you enjoyed them! I'm not sure why you were told that about the Oyster knife, I can see it was a while ago when you ordered it but you should certainly expect it to last. We will be in touch to resolve this. Best wishes, Team Wright Brothers

Posted 2 years ago

“Excellent service and helpful customer service”

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Posted 2 years ago

“Carabineros is fantastic. But the oysters are very disappointing”

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Posted 2 years ago

Hi Yue Jin, Thanks for your great feedback regarding the Cabaineros and for letting us know the Oysters were disappointing. The quality is usually very consistent but on occasion, the odd oyster can be underdeveloped inside. We are sorry if this was the case and hope that you still feel confident ordering oysters from us in the future. Best wishes, The Wright Brothers

Posted 2 years ago

“Excellent customer service and genuinely interested to sort a problem when it arises. If you are not contacted within 24 hours of sending an email, assume it was not received. They seem to promptly answer any queries and try to make it right for the customer. High quality products and options for select Items that are very difficult to find elsewhere. I would order again in the future.”

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Posted 2 years ago

“Nice range of products to choose from and very pleased with the quality of the items ordered. Very clear communication throughout and would recommend / order again.”

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Posted 2 years ago

“Quality produce with prompt service”

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Posted 2 years ago

“Perhaps a little expensive, but superb quality and really good customer service.”

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Posted 2 years ago

“I placed 3 online shellfish orders so far with this company. First 2 were well packaged and no issues. Third one was packed miserably with 2 ice packs (see photo) and 3 boxes of fresh scallops that arrived room temperature (not cold). They are to be stored at 5 degrees. Sent an email to the company. No response after a week. Disappointed as I expected better service and customer care for a £76 order.”

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Posted 2 years ago

“Excellent quality good service.”

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Posted 2 years ago

“Providers of delicious high quality fresh fish and seafood. Quick and efficient delivery on the day you want it.”

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Posted 2 years ago

“First class! Easy to order from a wonderful array of seafood of all sorts. Safely packaged and perfectly chilled. So easy to pop straight into the freezer.”

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Posted 2 years ago

“Arrived on time, well packed and all products ordered looked in perfect condition”

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Posted 2 years ago

“I will be using Wright Bros for all my fish and seafood. Their produce is absolutely excellent both in quality and freshness. A gastronomic delight! The recipes offered are delicious. I have a wide knowledge of food and cooking abd can say with some authority that Wright Bros. are way ahead of any competition. I wish them well and look forward to my next order.”

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Posted 2 years ago

Hi Lesley, Thank you for this great review, we look forward to sending your next order! It's great to have your support, if you are happy with our products and service level then we are happy! Best wishes, The Wright Brothers

Posted 2 years ago

“Went to some friends and they served us 'your' Salmon en croute, it was absolutely delicious so went on your website and ordered some for our freezer to serve to our family for a 'special meal'. My wife can't wait to serve it up, just a slight problem though when I ordered it which was on a Monday there was 15% off all orders, yet nothing was deducted at the checkout page. I did send you an e-mail but never had any reply.”

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Posted 2 years ago

Hi Richard, Thanks for taking the time to review the Salmon En Croute. I'm sure you will enjoy it just as much the second time around! It looks like on the Monday you placed your order we were running 15% off our 'healthy fish' collection which didn't include our 'heat at home' range. I'm sorry you didn't get a reply to your email, please check you did not send it to 'noreply@thewrightbrothers.co.uk' as these don't come through to customer services. We can't seem to find an email from you? If you ever have any problems checking out please don't hesitate to contact us by phone - 020 3855 5300 or email - athome@thethewrightbrothers.co.uk Many thanks, Team Wright Brothers

Posted 2 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews