Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.73

4.7 Rating 1,838 Reviews

93 %

of reviewers recommend Wright Brothers

4.7

Based on 1,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

Write Your review

Tell us how Wright Brothers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wright Brothers 5 star review on 21st November 2024

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fish were able to be frozen so, perfect. Unfortunately the crab , the small crevettes and the scallops all had to be consumed within two or three days of receipt. Normally speaking, as these items cannot be frozen, we would have hoped that at least the crab and brown crevettes would have had a later peremption date as it is not always pleasant to eat fish every meal for 3 days.”

Helpful Report

Posted 2 months ago

“Beautifully packed and fish looks amazing. Only tried the sardines so far. Very fresh and delicious.”

Helpful Report

Posted 2 months ago

“Very pleased with fresh fish and good taste”

Helpful Report

Posted 2 months ago

“Easy ordering, great quality. ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 months ago

“The oysters were exceptional. The delivery was not good. I asked for the parcel to be left in a safe place, but it was left on the doorstep in full view - many parcels have been stolen from front door steps in my area.”

Helpful Report

Posted 2 months ago

“First class service and excellent products.”

Helpful Report

Posted 2 months ago

“The best on-line suppler of fresh and frozen fisjh for home delivery always reliable.”

Helpful Report

Posted 2 months ago

“very good stuff !”

Helpful Report

Posted 3 months ago

“mackerel tasted really good, delivered same day. will order again when I have eaten those I have brought. thank you”

Helpful Report

Posted 3 months ago

“The Salmon arrived on time, well packed and in great condition.”

Helpful Report

Posted 3 months ago

“Excellent quality and customer service.”

Helpful Report

Posted 3 months ago

“Excellent service once again! Just cannot fault the delivery and freshness of the fish and shellfish! Amazing value and lasted two,of us the whole bank holiday BBQ weekend”

Helpful Report

Posted 3 months ago

“Very good experience, easy to order and lovely quality salmon”

Helpful Report

Posted 3 months ago

“We love Wright Brothers - their range of products is excellent, their deliveries always on time, and everything is always just as it should be. No mean feat when dealing with fresh and frozen seafood, and delivering at distance.”

Helpful Report

Posted 3 months ago

“Awful service & what survived was not very tasty. Left outside house in full sunshine and view of the road didn't ring bell, knock, or call the number provided, when discovered next day was spoilt They said that they would have sent a text, but no mobile number given, only landline. No explanation as to why they didn't call or text the landline, very rude and unpleasant.”

Helpful Report

Posted 3 months ago

Dear Art, We are sorry you were not happy with our delivery service. Both orders were despatched on Friday 16th August for delivery on Saturday 17th August as requested. There were no delivery instructions on either order and no mobile number provided, only a landline. The way couriers deliver has changed over the years will very rarely wait for you to answer the door.(As we mention in our delivery T and C's) Both orders, 3 boxes were delivered at 15.05 pm and left outside the front door. A text message is automatically sent when a parcel is delivered, as no mobile numbers were given, email notifications were sent at 9.00am on Saturday with a delivery time slot and then again once the delivery was completed. The emails provided received these. We have since been told it was a surprise so no one would have been aware this was arriving at the property. We have fulfilled 2 orders and delivered them within the specified slot on the day requested and to the correct address and notifications sent to both emails provided (no mobile numbers). We send hundreds of parcels a week with a 99.5% on time delivery success rate. Any customers with specific delivery instructions usually add this to their delivery notes or on the DPD app, as this wasn’t done, the driver delivered to the front door. As mentioned above, we have since been told this was a surprise so no one would have been aware this was arriving at the property. We are sorry you were not happy with our delivery service.

Posted 3 months ago

“Prompt delivery as needed and excellent produce.”

Helpful Report

Posted 3 months ago

“All was as expected, good delivery, oysters in good condition”

Helpful Report

Posted 3 months ago

“Very fresh very good quality and very tasty”

Helpful Report

Posted 3 months ago

“Generally really happy with the quality but I always buy a half salmon and have sadly noticed the price creeping up and the quality creeping down.”

Helpful Report

Posted 3 months ago

“Always very fresh always delivered on time Good service great products”

Helpful Report

Posted 3 months ago

Wright Brothers is rated 4.7 based on 1,838 reviews