Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered when said, packaged well”

Helpful Report

Posted 3 years ago

“made my first order with Wright Bros but sadly it never arrived. full refund efficiently made by Wright Bros but disappointed that the courier company was so hopeless and that I never got to taste the great looking seafood on the website. might pluck up courage to make another order one day.”

Helpful Report

Posted 3 years ago

Dear Rhys, Thank you for your feedback. We are truly sorry to hear that you did not have the best experience with your delivery. We aim to provide the best service to all our customers and sincerely apologise that this did not occur on this occasion. We really appreciate all comments as it helps us to identify where we can improve. We’ve passed this on to our delivery partner. We understand that a member of our team provided you with a prompt assistance. However, this isn’t normal practice and usual occurrence and, hopefully, you will give us another chance. Kind regards, Wright Brothers Team

Posted 3 years ago

“Another great delivery. The quality and preparation of the fish is excellent - a cut above the rest. I also like the packaging with (reusable) wool insulation and reduced plastic - the cold is cold and frozen very frozen.”

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Posted 3 years ago

“Excellent products and service.”

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Posted 3 years ago

“I highly recommend this Company. Wright Brothers have a wonderful selection of fish. I love smoked fish which they have a fabulous choice.”

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Posted 3 years ago

“I ordered the Luxury Seafood Box and Prosecco for my grandparents anniversary, I live in Australia and was very worried this could go so wrong! But the service was amazing and the seafood was absolutely fresh, beautiful presentation and tasty”

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Posted 3 years ago

“Excellent seafood and fish delivery service. Fish arrives beautifully cold packed, fresh and delicious!”

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Posted 3 years ago

“Delivers what it says it will. DPD particularly good at delivering within its 1 hour time slot”

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Posted 3 years ago

“The seafood was very fresh and very good quality. Packaging was all recyclable and kept everything chilled or frozen with dry ice. I had a minor issue with my oder, but the team were very friendly and responsive. The issue was resolved quickly with no drama or fuss. Will very happily use these guys again for future orders of seafood!”

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Posted 3 years ago

“I have used Wright Brothers a number of times and are generally my preference over others such as Fish For Thought. However today i have been left really disappointed with a last minute refund of the Clams i ordered, which were the main ingredient for my planned dinner party tomorrow. I now dont have time to source others. More fustratingly i had to make up the order to £50 for other items i like but dont really need right now. It will make me think again about ordering from you, which is a real shame.”

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Posted 3 years ago

Hi Emily, Thank you for your feedback. We are sincerely sorry for the disappointment caused. Our supplier let us down at the very last minute as a result of bad weather conditions and shortages, and we informed you as soon as our operations team sent us the updates on this matter. Rest assured that we tried our best to fulfil your order. We understand that this was frustrating and the outcome was of an unsatisfactory experience. We are aware that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Unfortunately your current delivery service is appalling. The last two orders have been spoilt because of it. I have made complaints on both occasions and they were dealt with, but unfortunately I will not be ordering home delivery again until your distribution method is improved.”

Helpful Report

Posted 3 years ago

Dear William, Thank you for bringing this to our attention. We understand that a member of our team contacted you to resolve this issue. We would like to sincerely apologise again for any inconvenience that our current shipping method may have caused. We are truly disappointed that we couldn't provide you with the best experience, up to our usual standards. As the delivery was made via DPD, this was unfortunately out of our control. However, rest assured that we are looking into this further with our delivery partner to avoid this from happening again. We hope that you will be able to trust in our services again in the future. Kind regards, Wright Brothers Team

Posted 3 years ago

“Prompt delivery but three oysters open so had to be thrown (on day of delivery). Response to complaint prompt and very good.”

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Posted 3 years ago

“Came very well packed, good quality seafood, all excellent”

Wright Brothers 5 star review on 6th August 2021

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Posted 3 years ago

“Absolutely tasty, great package and on time. Thank you.”

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Posted 3 years ago

“Excellent experience, your customer service is fantastic and the oysters were the best we’ve ever had (and we’ve had a lot of oysters in our time). Food was fabulous, fresh and very good quality. Can’t wait to order again!”

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Posted 3 years ago

“More amazing seafood from Wright Brothers!”

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Posted 3 years ago

“It would be churlish to rate this establishment anything less than 5*.”

Wright Brothers 5 star review on 31st July 2021

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Posted 3 years ago

“Great service - amazing present for a family birthday. We got a small upgrade also! Very pleased overall”

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Posted 3 years ago

“2nd time of ordering Oysters & Turbot and can’t recommend them enough and great delivery service & so fresh and well packed”

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Posted 3 years ago

“I have always had excellent quality and value when ordering from Wright Brothers. My last order of salmon and cod Was “Sea fresh” and cooked beautifully. I can recommend this firm. K Walker”

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Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews