Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,908 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

Write Your review

Tell us how Wright Brothers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wright Brothers 5 star review on 31st January 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st class service with a fantastic product”

Helpful Report

Posted 4 years ago

“Excellent service and products”

Helpful Report

Posted 4 years ago

“The goods were delivered very well packed and on the day promised. Some items were delicious but others were poor. I’m not inclined to order again based on my experience.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your message. We really appreciate all feedback from our customers as it's the best way for us to improve our services. We always aim to deliver great experiences, so we are very sorry to hear that this didn’t happen on this occasion. I will be in touch with you directly to follow up on this. Kind regards, Michelle

Posted 4 years ago

“Great produce and great service.”

Helpful Report

Posted 4 years ago

“Fantastic from order, delivery to enjoying!!! Will be ordering again.”

Wright Brothers 5 star review on 29th December 2020

Helpful Report

Posted 4 years ago

“Caviar- Quality product, kept me fully informed of delivery. Superb. Thanks Wright Bros.”

Helpful Report

Posted 4 years ago

“Great variety to choose from. All arrived on time as promised. Second time we have used Wright Brothers and will definitely use again.”

Helpful Report

Posted 4 years ago

“Lovely food really enjoyed it”

Helpful Report

Posted 4 years ago

“The quality and service provided is exceptional. I love the variety and the consistent quality. The oyster shucking knife is worth every penny too. Couldn’t be happier.”

Helpful Report

Posted 4 years ago

“Arrived on specified date just before Christmas. Sadly didn’t taste the products as they were a gift for others.”

Helpful Report

Posted 4 years ago

“Fabulous service and fantastic seafood”

Helpful Report

Posted 4 years ago

“The rock oysters and caviar tasted absolutely amazing and will most definitely purchase again!”

Helpful Report

Posted 4 years ago

“Perfect - a lockdown find and will become part of our shopping going forward! Thank you”

Helpful Report

Posted 4 years ago

“Everything was excellent! We were super happy and enjoyed every bit of it! Highly recommended. I will order from the Wright Brothers again for sure! 😍”

Helpful Report

Posted 4 years ago

“I Wanted 1 x Cooked Crab XL, ordered it (£24), then realised minimum order value £35 so added scallops x6 (£12) then £10 delivery charge so £46 in total, I thought that's a lot of money to get a crab, but it was for my wife and she's worth it, so I paid it. The courier delivered the parcel on the day selected by me, no issues.... I gave the box to my wife saying that I'd had something special for her to eat but it need to be put in freezer till it was needed she opened the box only to find the 6 scallops NO CRAB after contacting customer services I was told that there wasn't any XL crabs that day and that somebody should have contacted me to either amend or cancel my order. That could have worked for me unless you had no crabs of any sort? to be fair the credit for the crab (£24) was done straight away But I felt extremely disappointed not getting the crab and instead ending up paying £10 delivery for scallops that I only ordered to get to minimum order value I understand that it is not a guarantee what will be caught each day, but a phone call would have been accepted and I'm sure I would have amended the order.....”

Helpful Report

Posted 4 years ago

Hi Paul, Thank you for your message. We really appreciate all feedback from our customers as it's the best way for us to improve our services. We always aim to deliver great experiences, so we are very sorry to hear that this didn’t happen on this occasion. Our minimum order is £35 but with a delivery charge of £10 and free delivery for orders £50. We apologise if this was unclear and for not contacting you beforehand about the crabs. Our team are aware of this and will ensure that it doesn't happen again. I will be in touch with you directly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“very good service and food”

Helpful Report

Posted 4 years ago

“Mussels were not great. They have apologised and sent voucher. Rest was fine”

Helpful Report

Posted 4 years ago

“First time I've ordered from Wright Brothers, decided on the luxury seafood gift hamper for a two as a surprise for Christmas Eve. It arrived perfectly boxed on the day we specified with a msgs notifying on the ETA . We didn't get to enjoy it until Boxing day but still perfect. Some of the best oysters we've enjoyed, and the Shucker opened them effortlessly. Caviar delicious! Would definitely recommend.”

Helpful Report

Posted 4 years ago

“no problems at all with any aspect of order, delivery or product”

Helpful Report

Posted 4 years ago

“Great service, very good quality fish, really enjoyed our Xmas Eve supper, will certainly order again. Thank you”

Helpful Report

Posted 4 years ago

Wright Brothers is rated 4.7 based on 1,908 reviews