Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery advise was misleading, sarcastic response from your staff!”

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Posted 3 years ago

“fantastic food and service”

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Posted 3 years ago

“Lovely seafood box, super fresh and easy to prepare the platter. Husband was very impressed! They delivered on time and good communication about delivery.”

Wright Brothers 5 star review on 1st April 2021

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Posted 3 years ago

“Delightful as always. Got my pa some Irish oysters for his bday and he was a very happy man! Thank you.”

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Posted 3 years ago

“The fish came on the appointed day and we had perfect communication about when to expect it. The fish (lobster, scallops, kippers) were all very fresh and quite delicious. I would certainly do this again for a special occasion.”

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Posted 3 years ago

“Excellent in everyway. Would highly recommend.”

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Posted 3 years ago

“Great stuff and a widening range. You know it's fresh - it doesn't smell. I could never have wished for this coronavirus pandemic; but if one good thing has come out of it all, it is Wright Bros home delivery service - long may that continue...long, long, long after the virus is under control.”

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Posted 3 years ago

“Excellent service , delivery and quality would vertically order again and will share with friends and family”

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Posted 3 years ago

“Was very pleased with quality of fish. The squid was amazing and the Dorset Clams are my new favourite seafood. Delivery quick and on time. Can't ask for much more than that!”

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Posted 3 years ago

“no complaints very good”

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Posted 3 years ago

“Fish delicious, delivery as promised, good that most packaging was recyclable helping sheep farmers. Only downside was that the sea bream, though excellent.was not British.”

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Posted 3 years ago

“Lovely fresh fish, well wrapped and delivered when advised.”

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Posted 3 years ago

“very good”

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Posted 3 years ago

“Did exactly what I asked, good service, superb product.”

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Posted 3 years ago

“Excellent fresh produce! One of the best meals at home I’ve ever had!”

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Posted 3 years ago

“The seafood was delivered fresh and well packed.It tasted great and the only things we needed to cook wee the king scallops and the mussels the rest was done for us”

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Posted 3 years ago

“Ordered oysters for a lockdown birthday treat. Have never risked ordering shellfish online before. They arrived perfectly fresh, cold, insulated in sheep's wool on the day I ordered them for. Great experience.”

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Posted 3 years ago

“This was my second order from WB. Product was good, though the carabineros were packaged in a bag and not a box as described in the website. The delivery experience, however, was my worst ever. I was notified that delivery would be made between 8-10am. Just before noon I contacted WB to check on the status as I had not received my order, I was then informed it would arrive between 12:15 and 2:15pm. A little before 3pm when I checked again, I was told it would be with me in 30 minutes, but no later than 5pm. The order finally came at 5:30pm, with my entire day being wasted waiting for the delivery! For my firsts order delivery was on time, but I was given someone else’s package and the driver had to return sometime later to exchange the package. The delivery and logistics seem to very poorly handled and cannot really be relied on.”

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Posted 3 years ago

Dear Arjun, Thank you for your feedback. We understand that you were speaking to a member of our team on the day of delivery who was assisting you throughout the process. We just wanted to sincerely apologise for the inconveniences that occurred with your deliveries. We can assure you that our delivery team make every effort to deliver orders to customers efficiently and effectively. Due to a system error with your second delivery, the information given on both sides was incorrect, our team are looking into this to ensure that it doesn't happen again. We have also passed your feedback on to our delivery team who are taking the necessary measures to avoid these unfortunate events from repeating. We have spoken to our team with regards to the packaging and will be in touch with you shortly to discuss this further. We always aim to provide the best experience to our customer and sincerely apologise that this was not provided. Once again, we would like to sincerely apologise for the unsatisfactory experience and will be following up personally. Kind regards, Michelle

Posted 3 years ago

“I’ve been a fan of Wright brothers for years but due to pregnancy, decided to save my at home box purchasing until after the baby arrives and I’m so pleased I did. Oysters, as always were delicious and the lobster was delicious too. So good and great service, we have already put another order in. Thanks guys.”

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Posted 3 years ago

“I sent a care package to my family in Cambridge - delivery was on time and in excellent condition - oysters, scallops, prawns, lobster and crab enjoyed by all. Will definitely order again!”

Wright Brothers 5 star review on 25th March 2021

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Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews