Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.73

4.7 Rating 1,839 Reviews

93 %

of reviewers recommend Wright Brothers

4.7

Based on 1,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 21st November 2024

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely thrilled with my order. No good fish in Cardiff. Your fish smelt of the sea! Enjoyed two meals of fresh fish. And froze they rest. Will be ordering sgain. Thank you!”

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Posted 2 years ago

“great fish at a good price delivered promptly”

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Posted 2 years ago

“We had a seafood box (again!) which was delicious (again!). Delivered on time, well packaged and good online instructions.”

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Posted 2 years ago

“aBsolutely Supoerb Dover Soles. Is it possible to have slightly larger Dover Soles next time? Is there a code for larger fish? But a Great service thank you steve”

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Posted 2 years ago

“as always its was amazing!!”

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Posted 2 years ago

“Food was delivered on time and carefully packed. We enjoyed the Goan curry but too many curry leaves in our portion for two, in excess of 20 leaves. We also had the salmon en croute, this could have been much improved if the skin on the salmon had been removed. Slimy once cooked inside the pastry, disappointing. Would prevent me reordering.”

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Posted 2 years ago

“Delivered on day requested, fresh and beautiful quality”

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Posted 2 years ago

“Bought a variety of fresh and frozen seafood and shellfish and was very satisfied. Quality products and very well packaged”

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Posted 2 years ago

“We went for a drink,had a lovely time,decided to go to he Riverside which is just few steps away only to be approached by the waitress and accused of not paying for the drink we have had,althoy you have have to pay while ordering it at the till. What was a nice evening turned to be spoiled by the false accusations the waitress has made”

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Posted 2 years ago

“Excellent choice, excellent quality & excellent service. Delicious monkfish and amazing octopus. Highly recommended - many thanks”

Wright Brothers 5 star review on 2nd September 2022

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Posted 2 years ago

Hi Richard, Many thanks for this great review and for taking the time to share the picture of your BBQ feast! I hope it tasted as good as it looks! Best wishes, The Wright Brothers

Posted 2 years ago

“Fantastic seafood and excellent service. The products were delivered on time and within a specified time slot on the day I chose; everything was packaged well. The oysters, prawns, smoked haddock, crab, scallops, caviar, smoked salmon, and frozen crevettes were superb and impressed my dinner guests. I've now ordered twice and will order again.”

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Posted 2 years ago

Hi Paul, Thanks for taking the time to review your order and for providing the photos, I'm sure our customers will find this massively helpful. It looks amazing and we hope you enjoyed every part of it! Thanks for your ongoing support. Best wishes, The Wright Brothers

Posted 2 years ago

“All worked smoothly and excellent quality”

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Posted 2 years ago

“Fast delivery, good selection of fish”

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Posted 2 years ago

“Salt baked 30 mins @220c”

Wright Brothers 5 star review on 29th August 2022

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Posted 2 years ago

“Spot on, quality produce…”

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Posted 2 years ago

“Service excellent and fish top quality”

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Posted 2 years ago

“Excellent products, prompt and curtious delivery.”

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Posted 2 years ago

“Our delivery arrived too warm - some of the fish had internal temperatures above 8 and one was at 13 degrees. Quite surprisingly the customer service option was that it was all fine and that we should get on and eat it. In the end, they did refund some of the fish, but not all that was spoilt. I could never trust this service again and worry that there is a lack of consumer protection for fresh fish deliveries when the supplier takes this attitude. Your response below was factually incorrect, the fish arrived at the following internal temperatures which you have pictues of. - mackrel - 13.3 degrees - monkfish - 10.7 degees - tuna - 10.2 degrees - monkfish - 9.4 degrees - salmon - 5.5 degrees - hake - 6.6 degrees - sea bream - 6.3 degrees I did put all in the fridge immediately, I have thrown out the tuna and mackrel that you refunded. I've opened the monkfish - which stunk and certainly not fit for consumption. It's not a great experience at all - made worse by your lack of care. I will be reporting you to food standards - as you continue to ignore that you have a responsibility to deliver fish that is safe to eat. And you don't care when it doesn't arrive in a fit state. -”

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Posted 2 years ago

Hi Daniel, Thanks for taking the time to review your order. The temperature readings you supplied upon delivery showed most items between 5 and 8 degrees which is the ideal safe limit. Two items, according to your readings were over the target of 8 degrees which you were refunded for. A couple were at or around 8 degrees and the advice was, that these items would be perfect if placed in the fridge straight away. I'm sorry that you don't feel you can trust our service based on this as we will always endeavor to rectify any issues that may occur. Best wishes, The Wright Brothers

Posted 2 years ago

“Every time we ordered from Wright Brother's its always beautifully packed and so fresh. Definetely recommend it.”

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Posted 2 years ago

“One box of 12 I had to dispose of because three were open and smelling ,,so I did enjoy the ones I had …Fast to get here ,how ever the box was damp. Had my suspicion then not all were ok. Shame.”

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Posted 2 years ago

Hi Terry, Thanks for taking the time to review your order. We are very sorry to hear some of the Oysters you ordered were not up to our usual high standard. One of our customer service team will be in touch separately to rectify the situation. If you ever feel something isn't right with your order, please get in touch with us and we will do our best to sort it out. Best wishes, The Wright Brothers

Posted 2 years ago

Wright Brothers is rated 4.7 based on 1,839 reviews