Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had challenges with two failed deliveries and this caused a major issue for an organised event. Not down to Wright Brothers but DPD but to say these guys were amazing at trying to sort things out and take care of the customer. Seafood does look amazing ! Thanks”

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Posted 3 years ago

“We haven't bought seafood online before but we were really impressed. It arrived on time and was perfectly packed. Will definitely be using Wright Bros. again. Thank you.”

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Posted 3 years ago

“Easy to place an order which was delivered as promised. Not 5* because I was offered 25% off 1st order only after my order had been placed. However that was quickly and efficiently sorted so I would be happy to shop here again.”

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Posted 3 years ago

“Perfect Thank you very much appreciate your help and kindness.Looking For ward to White 🦀 once you get it back in.”

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Posted 3 years ago

“A very disappointing meal at the Battersea Power Station restaurant today. The meal was expensive & the staff were indifferent. We weren’t shown the Specials board and no suggestions offered for side dishes to accompany the main courses. The hake & mashed potato was the most unappetising looking dish ever seen. The £90 dish had to be sent back as the beef was under cooked, resulting in some members of our party waiting for others to finish, no apology was given or even a discount offered. A very different experience to our previous 2 visits to your South Kensington restaurant. This was a birthday celebration meal, it put a damper on the occasion, thanks!!!”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your feedback. We are sincerely sorry to hear about your disappointing experience at Battersea Power Station Restaurant. We can reassure you that this is not up to our usual standards. However, we will pass your comment on to our restaurant's team. A member of our staff will be in touch with you shortly. Kind regards, Wright Brothers Team

Posted 3 years ago

“Great fresh fish, well packaged, delivered fast -- prices attractive compared to other online fishmongers -- highly recommended.”

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Posted 3 years ago

“Not so good as the last box we had - Langoustines were awful , very tiny and threw most away. Disappointed I’m afraid to say!”

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Posted 3 years ago

Dear Alan, Thank you for your feedback. We’re truly disappointed to hear that Langoustines were not up to our usual standards. Rest assured that we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our supplier and dedicated team. We sincerely apologise for any inconvenience it may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Good value, very high quality of products and very fresh”

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Posted 3 years ago

“Great products, great service. Thank you”

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Posted 3 years ago

“Efficient service, everything delivered on time, will definitely use again.”

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Posted 3 years ago

“First time I was ordered oysters. It coming very fresh teasty and really good packing. I will definitely order again. The best oysters which I eat.”

Wright Brothers 5 star review on 8th September 2021

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Posted 3 years ago

“Generally the deliveries I've had have been really good, unfortunately the fresh fish I ordered this time arrived frozen, whilst this wasn't a major problem it was disappointing. Saying that though the quality of the fish etc is first class.”

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Posted 3 years ago

“Have ordered from Wright brothers several times and always been pleased with the quality of products. Customer service is excellent.”

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Posted 3 years ago

“Your usual high standard but I much prefer phone ordering than doing it on line. Your phone staff are always friendly and helpful.”

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Posted 3 years ago

“Delicious tasting seafood. Arrived when expected and was packaged well.”

Wright Brothers 5 star review on 3rd September 2021

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Posted 3 years ago

“We did not receive our order due to difficulties with the delivery company - despite our having had several orders from you before. You did your best and offered discount on our next order plus full refund but a disappointing experience this time.”

Helpful Report

Posted 3 years ago

Dear Ian, Thank you for your feedback. We are truly sorry to hear that DPD did not deliver your order as planned and expected. Rest assured that we've passed your comment on to our delivery partner to avoid this from happening again in the future. However, we're glad to realise that a member of our team managed to issue a full refund and offer you a voucher to use on any future order. We hope that you will trust us again. Kind regards, Wright Brothers Team

Posted 3 years ago

“Two experiences 1. I was disappointed to get an email at 11pm the night before my last delivery telling me that the sardines I had ordered were being substituted with mackerel. I already had mackerel in the order so I asked for the fillets to be removed and to get a refund for the sardines. I had NO response and the mackerel fillets arrived. Now that delivery comes via DPD and not your own van the response is less flexible. 2. On the previous occasion the fish was left in my front garden in the rain and not with neighbours as instructed (I did complain about this and got a response from customer services which was good - photos below) I feel the service level has deteriorated compared to 6 months ago.”

Helpful Report

Posted 3 years ago

Dear Lauren, Thank you for your feedback. We are truly sorry and extremely disappointed to hear that we have not provided you with a great experience lately. We've already passed your comment on to our team and delivery partner to ensure that you will get a service up to our usual standards in the future. We sincerely apologise for any inconvenience this may have caused. However, a member of our team will be in touch with you shortly to sort any issue caused out. We hope you can trust on our services again in the future. Kind regards, Wright Brothers Team

Posted 3 years ago

“Completely blown away - both by the quality of the food and by the incredible customer service. DPD “lost” our original order, and Robin pulled out every single stop to get us our replacement so we could take it all on holiday with us. Incredible. And so so happy to support an independent, family business. Will be ordering again and again. Can’t stop thinking about those oysters!”

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Posted 3 years ago

“Absolutely the best. Amazing fish. Great service”

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Posted 3 years ago

“Very disapointed with the lobster, very tough tail meat. Package delivered to wrong address, complained to delivery co, they did not reply on 2 occasions.”

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Posted 3 years ago

Dear Ies, Thank you for your feedback. We are truly sorry to hear that the lobster was not up to our usual standards and DPD delivered to the wrong shipping address. We always provide our delivery partner with all the information and details we have to ensure an excellent shipping process. Therefore, it goes without saying that we are disappointed to realise that this did not live up to expectations. We will pass this comment on to our team and DPD. So, we can improve our service and avoid this from happening again in the future. We will be in touch shortly to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews