Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,910 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,910 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 31st January 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lobster was perfectly cooked and the rest of the shell fish were the best we have had in a long time!”

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Posted 4 years ago

“Always a delight to have a delivery - Drivers are helpful, efficient and friendly! Just tucking into a brunch of smoked salmon, hollandaise and crab - THANKYOU for such excellent quality!”

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Posted 4 years ago

“Fantastic fish and very easy ordering process. This delivery didn’t have usual labelling but Michelle very quickly identified it all for me.”

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Posted 4 years ago

“Order arrived well packaged & at the time expected . The dover sole was delicious , simply grilled with butter & lemon juice which we thoroughly enjoyed . We will definitely be ordering again very soon .”

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Posted 4 years ago

“Great service and quick delivery”

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Posted 4 years ago

“Very good. The items arrived on time, well packed and good quality”

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Posted 4 years ago

“Excellent very fresh and god quality, I will use them aain”

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Posted 4 years ago

“I ordered a selection of seafood as a gift. It was a very easy online experience, the food was delivered on the scheduled day in which I was kept up to date of its delivery. The seafood was delicious.”

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Posted 4 years ago

“We have used Wright Brothers home delivery on quite a few occasions, the fish has always been really good , so fresh and flavoursome .”

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Posted 4 years ago

“My order didn’t arrive. I have not been refunded. Nobody has contacted me. I only found out the my order wasn’t going to arrive when the DPD order status changed to ‘order collected by disposed of’ - I guessed that meant it wasn’t going to be delivered and sure enough 8 days after the day it was supposed to be delivered - no order, no explanation, no communication at all, no response to my emails and no refund. Non existent customer service. Truly terrible - I won’t be giving up until I get an apology, an explanation and a refund.”

Helpful Report

Posted 4 years ago

Hi Angus, Further from our telephone conversation, thank you again for bringing this to our attention. As mentioned, we will be looking into why we did not receive any of the emails and would like to sincerely apologise again for this. We are in the process of looking into our system and speaking to our courier service to ensure that this doesn't happen again. Thank you for your patience in all of this. Kind regards, Michelle

Posted 4 years ago

“I bought two boxes of oysters. They are so fresh and nice! Can't wait to recommend to my friends. It's my first time to open oysters by myself. After opening half a dozen of oysters, I got the skill. I also bought some fish. Oh it was so good that they were all ready to cook. And of course, fresh and nice fish fillets! ;)”

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Posted 4 years ago

“Very efficient service and lovely fresh fish”

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Posted 4 years ago

“Restaurant quality at home. Will definitely order again. Absolutely delicious”

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Posted 4 years ago

“Fresh fish delivered in packed and labelled packs”

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Posted 4 years ago

“The oysters were absolutely superb but unfortunately the frozen giants crab claws were not nice at all. They were tasteless and tough.A great disappointment”

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Posted 4 years ago

Hi Stephen, Thank you for your feedback. We're glad that you enjoyed the oysters but are sorry about the King Crab claws. We appreciate all feedback from our customers and I have passed this over to the rest of the team who will look into this matter and make the necessary improvements. In the meantime, I will be in touch with you directly soon to be speak about this further. Kind regards, Michelle

Posted 4 years ago

“Good quality and huge amount of crab. The sole fillets were very small though.”

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Posted 4 years ago

Hi there, Thank you very much for your feedback. We are happy to hear that you enjoyed the crabs and the quality of your order, but are sorry about the size of the Lemon Sole fillets received. I will be in touch with you directly soon for more information and to speak about this further. Kind regards, Michelle

Posted 4 years ago

“Many thanks to Wright Brothers At Home! Always a wonderful experience. We ordered some crabs and oysters, the oysters were excellent, the crabs were perfectly cooked (no missing claws, or water), very fleshy. We ordered several times and were never disappointed. I will definitively order again.”

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Posted 4 years ago

“Always such good service. Freshest products with the best service”

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Posted 4 years ago

“Can't fault the service and it feels good to be supporting what was a restaurant based business who are innovating at this crazy time. Outstanding fresh fish, beautifully prepared and packaged and delivered on a day to suit. We like the unknown of the catch of the day box as it makes us think of new receipes for the different fish that's included. Would thoroughly recommend.”

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Posted 4 years ago

“Excellent! Fresh, delicious and delivery so efficient.”

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Posted 4 years ago

Wright Brothers is rated 4.7 based on 1,910 reviews