Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service and products xx”

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Posted 2 years ago

“We were given a voucher as a gift and selected some truly excellent fish and meat. Fast delivery, well packaged , arrived when expected and good use by dates or freezable items. Definitely recommend.”

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Posted 2 years ago

“As usual everything arrived as ordered , fresh and fantastic”

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Posted 2 years ago

“I’ve been really pleased with you in the past , but this time my order was missing a lobster the packaging was open when delivered ?although you sent the lobster as soon as I called you( thanks very much for that) it was a gift to my elderly parents who were looking forward to the lobster ‘ it sort of ruined the anticipation / presentation of the gift”

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Posted 2 years ago

Hi Gary, Thanks for your review. We are sorry there was an error with your order. We will always do our utmost to rectify any issues as soon as possible, but completely understand that sometimes a special occasion will be missed. We are sorry that this seems to be the case in this instance. Best wishes, The Wright Brothers

Posted 2 years ago

“Excellent online service with timely delivery and superb quality products delivered as expected.”

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Posted 2 years ago

“I used to frequent Wright Brothers oyster bars when living/working in London. I now enjoy their produce at home. If ordering oysters you need to be present when they are delivered as the couriers don't understand what "This way up" means! The fish is always fresh and arrives in good condition. It would be nice to be able to re-cycle the packaging and ice blocks.”

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Posted 2 years ago

“Superb produce & superb service of the highest standards.”

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Posted 2 years ago

“Our first order was great. However, our second order was a bit of a let down. We ordered on the 27th June, the parcel was received by the couriers on 29th in the morning but not delivered until 19.02 on the evening of the 30th. All the cold packs were totally defrosted and the box smelled a little. We managed to use most of the contents (although some of them were on the verge) but had to dispose of the scallops as they were very smelly and black and we didn't want to risk it.”

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Posted 2 years ago

Hi Tony, Thanks for taking the time to review your order. I'm very sorry you felt your second order to be a bit of a letdown. If you ever feel something isn't right with your order please get in touch with our customer service team who will be happy to help with any concerns. Best wishes, The Wright Brothers

Posted 2 years ago

“Superb service and products. Lovely crabs enjoyed by all.”

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Posted 2 years ago

“Fish is always fabulous and excellent service.”

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Posted 2 years ago

“Excellent products and service.”

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Posted 2 years ago

“Have now ordered multiple times and everything that I have tried has been of excellent quality. I wouldn’t hesitate to recommend.”

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Posted 2 years ago

“Hi My Daughter was disapointed as you left out the dressed crab other wise it was all good”

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Posted 2 years ago

Hi Salvino, Occasionally we do have to subsidise the odd product if it is unavailable on the day of dispatch, but we will always try to let you know in advance. If there is ever an item missing completely from your order just get in touch and we will rectify the situation. Our pickers and packers are pretty sharp, but mistakes can occasionally happen. Best wishes, The Wright Brothers

Posted 2 years ago

“All good thank you- on time and better than expectations. Definitely order again.”

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Posted 2 years ago

“Packed extremely well and arrived nice and fresh”

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Posted 2 years ago

“easy to-order tracking of delivery is easy. products are fresh, prepared and ready to cook”

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Posted 2 years ago

“Will be buying from again!”

Wright Brothers 5 star review on 27th June 2022

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Posted 2 years ago

“Excellent products, fantastic and personal customer service. They care about getting it right for their customers. Now my go to gift for special occasions.”

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Posted 2 years ago

“My order was misdelivered by your courier on Friday evening. I appreciate the redress that was provided the following Monday. However, my experience illustrated that, if a delivery set for after 5.30pm on a Friday does not take place, there is nothing one can do about it as neither you nor the courier can be contacted.”

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Posted 2 years ago

“Good variety of fresh fish, well packed and delivery on time. Thank you”

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Posted 2 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews