Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thoroughly enjoyed the meal”

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Posted 2 years ago

“Emailed Wright Bros twice for advice on my order (frozen prawns were semi defrosted on arrival) and no response received. Poor show.”

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Posted 2 years ago

“Arrived when advised, products varied, excellenr service.”

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Posted 2 years ago

“Have now received several orders of Jersey oysters. Wonderful.”

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Posted 2 years ago

“Amazing fish. Prompt delivery. Highly recommended!”

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Posted 2 years ago

“This was the most average meal we have had in a long time. Sadly - expensive as well. Over two hours to get food served. Mussels mostly closed and not fresh. Monkfish overcooked and two ribeye steaks that were not rib eye steaks. All sides very average and homemade looking - not in a good way. £300 for a forgettable meal. Nice waiter but not a good waiter.”

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Posted 2 years ago

“The 25% missu discount wasn’t applied, not even after querying they issue with customer services. A couple of the jersey oysters were dead and crab was not as tasty as in the past I’m afraid. So feel quality is declining.”

Helpful Report

Posted 2 years ago

Hi There, Thanks for taking the time to review your order. I'm very sorry to hear you were not completely satisfied with everything. I have checked and can see that the MISSU25 discount has been applied to your order but two items were excluded due to being in the 'Heat at home' range - these were advertised as not eligible for the MISSU25 discount, but everything else was discounted accordingly. Our crab supplier has not changed, nor have we had any similar feedback in this regard. We are very sorry a couple of Oysters were dead on arrival. We will get in touch to rectify this as it is not what you should expect. Best wishes, The Wright Brothers

Posted 2 years ago

“All products I've had have been of very good quality EXCEPT FORE THE SARDINES WHICH WERE TOTAL RUBBISH ABSOLUTLEY AWFUL. I DON'T KNOW HOW LONG YOU'VE HAD THESE FROZEN BUT I HAD TO THINK TWICE ABOUT GIVING THEM TO THE CAT.”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for taking the time to review your order and I am very sorry to hear you were not happy with the frozen sardines. Our quality control team will look into this as we are unsure what the problem might be, this is generally a very popular product. If you have any additional information that might help us please get in touch. In the meantime, our customer service team will be in touch separately. Best wishes, The Wright Brothers

Posted 2 years ago

“Excellent food and service again”

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Posted 2 years ago

“Fab products and great delivery”

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Posted 2 years ago

“Great website for ordering and very inspirational with recipes.”

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Posted 2 years ago

“The Jersey Rock oysters were superb - fresh, sweet and SO tasty.”

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Posted 2 years ago

“I am very pleased and amazed by the service, the efficiency and the professionalism of Wright Bros At Home. I had a little difficulty while I was ordering online and when I called to ask help it was more than excellent. My products arrived safely online, nothing was missing and packaging was very safe. Many thanks, not only I will order again but have shared this feedback with friends and family. Keep it going!”

Helpful Report

Posted 2 years ago

“Great company to order from . There was an out of stock item but they got in touch with me about a suitable replacement . Also there was an item that wasn’t up to their usual quality which was unusable and they refunded, good to know if things aren’t acceptable they will do something about it Will use again and highly recommend”

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Posted 2 years ago

“Excellent service, lovely food.”

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Posted 2 years ago

“Excellent service, I had email from delivery company as they had problems & couldn't deliver. Wright Bros phoned me straight away to offer refund or another delivery. 20.00 and my parcel arrived! Temperature checked the contents and the frozen still frozen and the chilled no higher than 5°c ..perfect... the outside temperature that week was 24- 28°c!! Will definitely order again.”

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Posted 2 years ago

“Unfortunately this time I had to bin all the fish. When I open the bags containing fish they smell bad. I believe there was been an issue with the delivery. I assume the combination between hot weather and DPD not having refrigerated trucks is the reason for the issue.”

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Posted 2 years ago

Hi Silvia, Our customer service team has tried to get in touch regarding your recent order. If you ever feel there is something not right, please get in touch straight away. Our aim is that all customers are completely satisfied with what they receive and if that is not the case, we really would like to hear about it. I don't believe the problem would be due to the warm weather or DPD's vans, as our packaging is tested rigorously to withstand very warm conditions for the duration of the transit. We do have to adjust the amount of ice and insulation but you should always expect your fish to arrive in tip-top condition, whatever the weather. Best wishes, The Wright Brothers

Posted 2 years ago

“Above says it all”

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Posted 2 years ago

“Like the brand (have been visiting the restaurants and ordering online for years). However, lately, standards appear to have dropped. Bad service and items damaged or missing from deliveries. I would invite 'the Brand' to try and remember what got you to where you are today....”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for taking the time to write a review. I'm very sorry to hear that you feel standards have dropped. This is not what we would want to hear as our 'at home' team work tirelessly to continually improve the customer experience. I have looked at your order history over the past year and can only see one issue that we have been made aware of (leaking scallop meat) which was quickly addressed. If there have been other issues we would strongly urge you to inform us so that we can address these too. Please rest assured that although we will never be able to completely eradicate issues occurring (this is a highly complex industry to operate in), this does not stop us trying! In the last ten months, we have introduced next-day deliveries, near 100% recyclable/compostable packaging, and expanded the range to include 'Heat at home', 'Pantry' and 'Fresh Meat' among other products. We continuously check that our prices are competitive and have introduced countless depot and website updates all aimed at improving the customer experience and driving quality. Thank you for your ongoing support. Best wishes, Team Wright Brothers

Posted 2 years ago

“Reliable company for home delivery; products arrive as stated.”

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Posted 2 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews