Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The absolute best seafood - so fresh and tasty - couldn’t have wished for anything more! Packaging and customer service wonderful - my ‘go to’ supplier now without a doubt. Turbot delicious as was your recipe. Gorgeous fish.”

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Posted 3 years ago

“You coped with our one problem with a DHL delivery both efficiently and elegantly. Our experience overall has been excellent. (The answers below ignore the DHL hiccup).”

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Posted 3 years ago

“Excellent products and very efficient delivery service. All very good, thanks.”

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Posted 3 years ago

“Arrived to friends as promised.”

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Posted 3 years ago

“very good quality salmon,I am never dis appointed!!!”

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Posted 3 years ago

“I previously gave a 1-star review because my fish curries arrived without any fish. Wright Brothers apologised for the error and sent me a free replacement. Good show, people!”

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Posted 3 years ago

“Have had a few orders now and been very impressed with the quality and service offered. All my fish goes straight in my freezer and is beautifully fresh to eat when I use it. Good size portions too so worth the price”

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Posted 3 years ago

“Easy to order good selection. First box I had as a present but ordered this last lot of fish for over Christmas. Excellent quality and good size portions. Comes very well packaged.”

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Posted 3 years ago

“ALL BEAUTIFUL FRESH FISH. DELIVERED EVERY TIME ON TIME”

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Posted 3 years ago

“First time ordering from Wright brothers. Everything arrived well packed and wrapped in recyclable packaging. Ordering was very easy. Delivery was very quick with excellent updates. I haven't tried any of what I've ordered yet but I'm really looking forward to doing so.”

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Posted 3 years ago

“Fantastic quality food and great service, will use again”

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Posted 3 years ago

“Ordered a seafood platter with lobster and was informed that I would get a frozen lobster instead….. not happy at all. Besides being frozen it was a Canadian lobster and not a blue one. Very disappointed. When speaking on the phone with the lady she said that before New Year they had a solution to prevent this from happening….. why was the solution not applied earlier?!”

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Posted 3 years ago

Hi There, Thank you for your valued feedback. There are occasions when we are not able to get fresh lobsters, either because the weather is against us or there simply aren't enough landed at the market that day. We try to keep a small amount of frozen stock so that we can offer this as an alternative, but will always try to let customers know beforehand. We have recently upgraded our infrastructure so that we can hold more live lobsters going forward, as we know nothing quite beats a fresh Lobster! Best wishes, Team Wright Brothers

Posted 3 years ago

“Very attentive, good targetted digital marketing!”

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Posted 3 years ago

“Great food. Really easy. Fabulous occasion.”

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Posted 3 years ago

“Wright Bros Ltd was amazing. Thank you for your help. Lovely salmon too.”

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Posted 3 years ago

“First time I have used Wright Brothers but impressed with the quality of the oysters and prawns purchased. Prompt delivery and kept informed of progress all through. Would recommend and will use again.”

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Posted 3 years ago

“Easy to use website and good delivery updates. Well packaged and lovely products. Will use again.”

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Posted 3 years ago

“Fantastic food, it was a gift for my Parents and they loved it.”

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Posted 3 years ago

“I have ordered smoked salmon from multiple sources over the years but the quality of this salmon is better, in my mind, to any of them. It contains a lot of beneficial fish oils and I think this may be because they leave the skin on the fish. Whatever the reason, it is delicious!!”

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Posted 3 years ago

“---------- Forwarded message ---------- Dreadful after sales service - I have emailed you on numerous occasions and nobody replies I wont be using your company again so please remove me from your mailing list Gordon Stokes”

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Posted 3 years ago

Hi Gordon, Thank you for getting in touch. We have searched our system and can't find any messages from you. It might be that the email address has been typed incorrectly. Customers services are here to answer any queries from 8am - 4pm Monday to Friday and 10am - 2pm on Saturday via email or phone - athome@thewrightbrothers.co.uk/020 3855 5300. We have also tried calling you. Kind regards, Team Wright Brothers

Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews