Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our poor experience has already been addressed thank you”

Helpful Report

Posted 3 years ago

“10% of oysters were open and 2 of the three people who ate the remaining ones were ill! To add insult to injury I emailed you on Tuesday but haven't had the courtesy of a response. So, clearly zero customer service. Even worse, yesterday I was lunching at Bentleys in London where I often organize private dining with Richard Corrigan, and I saw the Wright Bros van pull up with what looked like a delivery. If that's where the oysters are coming from, then I shall move my business.”

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Posted 3 years ago

Hi Sheila, Thanks for getting in touch with your concerns and for your time on the phone. I am pleased to have been able to go through the stringent food safety safeguarding procedures we have in place and hopefully, this is of some reasurance with regards to our products. I look forward to investigating this matter further with you as discussed, on your return. Any food safety issues are of the utmost concern and we have robust procedures to not only safeguard but also investigate such matters. Best Wishes, Team Wright Brothers

Posted 3 years ago

“Good quality seafood delivered on time.”

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Posted 3 years ago

“On balance quite good but not as fresh as some other suppliers. This may be why 4 of the oysters were dead on arrival”

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Posted 3 years ago

Hi Mark, Thanks for taking the time to write a review. I'm sorry to hear some of the oysters were dead on arrival. This certainly is not how they should arrive and one of our customer service team will be in touch directly to rectify the situation. I hope you enjoyed the rest of your luxury seafood box. Kind regards, Wright Brothers

Posted 3 years ago

“First class service. My lobsters arrived on time beautifully packaged up and were absolutely delicious!!”

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Posted 3 years ago

“I have bought a lot of fish from you, and is just fantastic product, thank you 🙏🏽”

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Posted 3 years ago

“Arrived on time and was fresh and delicious But it had not had the claws cracked which I found difficult”

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Posted 3 years ago

“Having enjoyed the restaurants pre-pandemic the ‘at home’ service became a lifeline during lockdown, a much needed treat and a reminder of pleasures past and hopefully to come. Now if you could just supply someone to shuck the oysters for us…”

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Posted 3 years ago

“Excellent quality, everything was very tasty”

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Posted 3 years ago

“Fantastic fish arrived chilled as from the Western Approaches! Whole Turbot and Brill -fish I used to see at the Brixham fish market in the 1950s. Best wishes for 2022”

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Posted 3 years ago

“Very good quality, well packaged fresh fish.”

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Posted 3 years ago

“This is seafood, so you want the delivery to go well and it very much did so. The food itself was first-rate. We've ordered from Wright Brothers before, and will be doing so again!”

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Posted 3 years ago

“Great service from start to finish, thank you.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“tasty seafood with nice packing”

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Posted 3 years ago

“Good service, product delivered on time, thanks Wright Bros.”

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Posted 3 years ago

“Excellent quality, fresh fish. Excellent 5* service.”

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Posted 3 years ago

“Great quality produce delivered as ordered and when requested. Made our Christmas Day surf and turf.”

Wright Brothers 5 star review on 30th December 2021

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Posted 3 years ago

“Amazing service, fast delivery, quality products, thank you”

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Posted 3 years ago

“Easy ordering process with a great selection. As always, the fish and seafood was beautiful, fresh and delicious. Why go anywhere else?!”

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Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews