Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.73

4.7 Rating 1,838 Reviews

93 %

of reviewers recommend Wright Brothers

4.7

Based on 1,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 21st November 2024

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. Courier displaced the parcel and the customer gets the blame.”

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Posted 10 months ago

“The delivery was on time the packaging was great all plastic free, the fish was excellent quality.”

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Posted 10 months ago

“Fabulous service and high quality, tasty products. Also very helpful support staff - the live chat is a real person!”

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Posted 10 months ago

“Excellent VAR Salmon. Wonderful selection of fish and seafood. Fast delivery, professional service. Salmon raised in the sea, not in tanks on land. It is pure joy in every bite! Try it with the samphire! So happy to have salmon back on my menu.”

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Posted 10 months ago

“A very interesting selection well presented”

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Posted 10 months ago

“Order arrived in excellent time and everything looks great quality. Very happy with my purchases and happy with Wright Brothers.”

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Posted 10 months ago

“A nice range. stressing simple items though with some lavish shellfish if you want to splash out. I've found them completely reliable, and they are my preferred source of mussels, which like everything else arrive very well packaged and on the day planned.”

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Posted 10 months ago

“Excellent quality delivery every time”

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Posted 10 months ago

“Very efficient, very customer-friendly, amazingly fresh fish, vacuumed and well preserved. The delivery is always on time. Love them.”

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Posted 10 months ago

“Excellent first order. We had a frozen turbot, side of salmon and samphire.”

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Posted 10 months ago

“I am always delighted with the quality of the products I get from Wright Brothers. Their fresh fish is in a league of its own. Everyone who eats it, comments on the outstanding fresh flavour.”

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Posted 10 months ago

“Perfect fish, great delivery”

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Posted 10 months ago

“I ate at the Battersea Power station restaurant. I ordered mussels in white wine sauce as a main. Many mussels were closed and thus not suitable to eat. The fries that accompanied the mussels were broken up in tiny pieces. When I complained to the restaurant staff, they said they would inform the Chef and that was the end of the story. I don't recommend TBH.”

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Posted 1 year ago

“I have ordered previously and placed two orders for xmas 2022. I was very disappointed with some of the expiry dates on the items ordered. We had to throw the cooked Lobster out as the expiry for this was the 26th and when we went to have lunch, it didn't smell too good so we didn't want to take our chances! We had another issue with the mussels that were ordered. I sent a photo of the ones that didn't open to Wright Brothers and they decided to send a refund for the amount that didn't open and for £2.55 on the 29th December. I personally thought that they would have sent out a new batch. Unsure whether I will be placing my orders with them in the future which is disappointing.”

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Posted 1 year ago

“I would like to rave about the plumptious mussels delivered on 22nd December. Can't beat our south coast mussels. The gammon was spot on too. Thank you.”

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Posted 1 year ago

“Absolutely abismal - I order mussels for a dinner party on the 22 Dec - sat here till 2 o'clock heard nothing - no calls, no messages, no email updates - rang only to be told this would now not be delivered today ! I understand that there are strikes and people are swamped but common decency says you let the customer know so that they can make alternative arrangements! I now have only a few hours to sort out an alterntive - due to the total lack of communcation! to say I am angry is an understatement !”

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Posted 1 year ago

“Booked the wrong gift voucher .... and they sorted it out for me - refunded it and then I ordered the correct one - was confused as I haven't visited the restaurant and it was a gift - excellent service !!”

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Posted 1 year ago

“We live and dine out regularly in London and love seafood, but the party of seven we were treating to a Christmas lunch were really shocked by the strange, surly attitude of our waiter. So much so that my daughter insisted the service charge was removed from the bill at the end. My wife was first to order, after which he suddenly said 'so is that it then?' looking at the rest of us. He then took the rest of our orders with a reluctant aire and immediately left without asking about drinks. One of my party then had to find him to come back and take our drink order, normally done first in other restuarants, the first bottle of wine was served nicely by a girl, when he brought the wine, he poured two glasses, then walked off with it and left it out of sight on a shelf, unattended, at the back of the restuarant for some reason, another of our party then had to find him again to ask where our wine had gone! Very strange behaviour, which really took the edge off of our Christmas reunion sadly.”

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Posted 2 years ago

“Oyster treat and fish pie for Saturday night watching football with friends and my sons. Fish 🍤🦪 perfect. Delivery seamless”

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Posted 2 years ago

“I saw Collingford Irish oysters on Adrian Dunbar's TV programme about his Irish roots & immediately wanted some! Never had oysters before, so ordered 2 dozen for a Christmas treat. They're in the freezer. Beautifully packaged in ice & despatched very quickly. Clearly a well-organised & efficient company.”

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Posted 2 years ago

Wright Brothers is rated 4.7 based on 1,838 reviews