Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not like how the driver didn't knock on my door and just left the parcel behind the shed it was over an hour till I saw it. He never left a card or phone message was not pleased at all. The box was on its side and all wet. 😡😡😡”

Helpful Report

Posted 3 years ago

Dear Catherine, Thank you for your feedback and bringing this to our attention. We sincerely apologise for any inconvenience this may have caused and for the unacceptable service our delivery partner provided you with. As the delivery was made via DPD, this was unfortunately out of our control. However, we will be looking into this further with our delivery partner to avoid this from happening again. We really appreciate all comments as it helps us to identify where we can improve. In the meantime, we will be in touch directly soon to discuss this further. We hope that you will be able to trust in our services again. Kind regards, Wright Brothers Team

Posted 3 years ago

“Delicious fresh seafood delivered direct to your door - what could be better? Quality of products is always high and very fresh.”

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Posted 3 years ago

“Absolutely amazing🤩 impeccable quality,looking forward for the next one.”

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Posted 3 years ago

“The very best fish ever. Marvellous quality packaging and delicious taste. Wow it was perfect!!”

Wright Brothers 5 star review on 26th July 2021

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Posted 3 years ago

“Everything arrived when they said it would , all very well packaged up.”

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Posted 3 years ago

“Excellent interaction in advance of the order coming No issues with delivery”

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Posted 3 years ago

“So this is a difficult review. I've previously ordered from you for my very discerning dad and he said the seafood was the best he'd ever had from home. We recommend it to so many people and they ordered too! So I ordered again for a father's Day gift. I get to spend very little with my parents and we were on holiday together so I ordered the BBQ pack, Carlingford Oysters and the mixed ciders for his gift. On the day of delivery, I got up early and went and bought all of the accompanying aspects to make sauces, kebabs, marinades etc. Then I received an email to say the parcel was damaged and that I would not be receiving my delivery. I was absolutely gutted! Not only had I spent an extra load of money of things to go with the order that were now pointless, I had no gift for my dad. I understood that this is DPD's issue and that is why I find the review hard. However I was told on the phone from an employee that they didn't really like DPD as they weren't very good. I was offered for the delivery to be made the following week, but it wasn't possible, we were in holiday when it should have arrived. I only see my parents for a few weekends a year and I would be working the following weekend. I felt really patronised by the lady that was talking to be she kept saying 'awww, I'm sorry" , but didn't really seem sorry at all. I chose to get a full refund. I then got an email to say that I would be given £15 as a goodwill gesture, this was very kind, however I can easily save £15 on an order using the voucher codes emailed to me All in all, the product from here is great, the delivery service used isn't and the customer service definitely needs work on. Will I be back to shop again? Who knows? At the moment no. I was so let down over something special that we had looked forward to.”

Helpful Report

Posted 3 years ago

“13 of the 36 oysters were open. I was refunded for 12 oysters but of course, the experience had been ruined. Won’t use this company again”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for your feedback. At Wright Brothers, we pride ourselves on providing the best seafood and experiences. Therefore, it goes without saying we’re very disappointed to hear that oysters did not live up to expectations. However, we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our team. We sincerely apologise for any inconvenience this may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Wight Brothers Team

Posted 3 years ago

“Quality of food and service is excellent. In my previous order I had been sent raw langoustines instead of cooked crevettes. However, a replacement order was sent at the next possible opportunity and as the crevettes were to satisfy a hankering I had rather than for a specific dinner party it wasn’t too great an issue. The quality of all the seafood I have ordered has always been superb and the response to a one-off error on their part was also excellent.”

Helpful Report

Posted 3 years ago

“Ordered the carabineiros prawns for the weekend for delivery Friday morning to receive an email late on Thursday to say you we’re out of stock…..you would have known earlier in the day that they weren’t available, so not impressed atall.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for your feedback. We are sincerely sorry for the disappointment caused. Our supplier let us down at the very last minute as a result of weather conditions and shortages, and we informed you, the day before your scheduled delivery, at 3.00 pm, once we realised there was nothing else we could do to fulfill your order, but I can ensure you that we tried our best. We understand that this was unacceptable and the outcome was of an unsatisfactory experience. A member of our team will be in touch with you shortly to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Absolutely wonderful, and lovely seafood thank you!”

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Posted 3 years ago

“Clams received on the 10th had a tag saying they had been packed on the 1st! Half of them were dead. Not happy customer.”

Helpful Report

Posted 3 years ago

Hi Celeste, Thank you for your feedback. We are disappointed to hear that the clams were not up to our usual standards. Your feedback has been passed on to our team who will look into this further. In the meantime, we will be in touch to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Excellent, thank you.”

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Posted 3 years ago

“Brilliant. Superb fish. Will always use Wright Bros”

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Posted 3 years ago

“It was a DPD delivery - the first time we had not been serviced by a Wright Brothers van - we thought the amount of packing to compensate for a non refrigerated vehicle was over the top and it would put us off from making further orders. There was a lot of cardboard etc to recycle.”

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Posted 3 years ago

“Best fish I have received by post. All lovely”

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Posted 3 years ago

“Delivery always excellent, to within a minute of the estimated time usually! Fish superb. Restaurant quality without a doubt. Very fresh. Smoked products out of this world!”

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Posted 3 years ago

“Great service and food at Christmas . But this last order got damaged in transit so never arrived. They did contact me the day before delivery to explain. So come on Wright Bros. think you owe me a discount on my next order.”

Helpful Report

Posted 3 years ago

Dear Bob, Thank you for your feedback. We are truly sorry that you've not received your order because it has been damaged in transit. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused but glad we've assisted you beforehand. We understand that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 3 years ago

“Lovely quality seafood generally, but this time the delivery didn’t arrive. Third time in a row that there was a big problem with the delivery.. Sadly not going to use again.”

Helpful Report

Posted 3 years ago

Dear Jake, Thank you for your feedback. We are truly sorry and extremely disappointed that we have not provided you with a great experience lately. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused. We understand that you have spoken to a member of our team with regards to this issue and hope you can trust on our services again in the future. Kind regards, Wright Brothers Team

Posted 3 years ago

“We have now ordered from Wright Brothers four times - customer service is excellent, produce is superb. Fantastic to be able to have such luxury at home! Grilled Lobsters with garlic butter, Oysters, Moules Frites, Plaice fillets pan fried in butter, and our most recent find - delicious smoked swordfish.”

Helpful Report

Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews