Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found out at 3pm the day of our delivery that it wasn’t arriving !!! Easter Sunday shops closed following day & my partners 50th birthday meal. Shocking service ! offered £20 voucher ! Why would I want to spend more money min order is £50 ?!!”

Helpful Report

Posted 3 years ago

Dear Barbara, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed and collected by our delivery partners for dispatch on time. We are filled with regret that we could not deliver as promised especially for your Easter celebrations. We were only informed last minute by our delivery partners that they could not deliver your order and our team painstakingly did their very best to resolve the issue with them. This is by no means an excuse for the disappointment caused and we understand that the outcome was of an unsatisfactory experience. A member of our team will be in touch to discuss this further. Kind regards, Michelle

Posted 3 years ago

“Lovely produce supplied by really exceptional company with real focus on quality and service.”

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Posted 3 years ago

“My experience of Wright Bros was terrible. The Seafood I ordered did not arrive and our Easter Sunday was ruined. The assurance of. "full refund" and a £20.00 voucher went no where near to making up for our disappointment”

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Posted 3 years ago

Dear customer, Thank you for your feedback. We are sincerely sorry for the disappointment caused with your delivery. We can assure you that your order was packed and collected by our delivery partners to ensure delivery on your chosen date. We were only informed by our delivery partners at the very last minute that they could not deliver as they had lost the parcel. Our team wholeheartedly tried the very best they could to resolve the issue with them as we did not want to disappoint any of our customers, especially when it was during the Easter celebrations. We fully understand that this was unacceptable and the outcome was of an unsatisfactory experience. A member of our team will be in touch with you shortly to discuss this further. Kind regards, Michelle

Posted 3 years ago

“Love it. Have ordered six or seven times over the last year, always tiptop.”

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Posted 3 years ago

“Our order was never received”

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Posted 3 years ago

Dear Gary, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed by our team and collected by our delivery partners for despatch on time. We were only informed by our delivery partners that they could not complete your delivery at the last minute. Our team painstakingly tried to resolve the issue with them and we are very disappointed to know that we have let you down, especially when it was for your Easter celebrations. We can assure you that this isn't a common occurrence and hope that we will be able to gain your trust back again on a future delivery. If you have any further enquiries, please do not hesitate to email us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

Posted 3 years ago

“The salmon en croute was really phenomenal! You should add it to your regular menu :)”

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Posted 3 years ago

“Please don't ask !”

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Posted 3 years ago

“Your courier let you down and so we never received our order over Easter. Unfortunately that means I've never tasted your product... and once bitten twice shy, I'm afraid.”

Helpful Report

Posted 3 years ago

Dear customer, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed and collected by our delivery partners for despatch on time. Although our team painstakingly tried to resolve the issue with them, we are very disappointed to know that we have let you down. We can assure you that this isn't a common occurrence and hope that we will be able to gain your trust back in us again on a future order. In the meantime, if you have any further enquiries, please do not hesitate to email us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

Posted 3 years ago

“You failed to deliver and informed me 4.30 Easter Saturday afternoon.”

Helpful Report

Posted 3 years ago

Dear Julie, We would like to sincerely apologise again for the disappointment caused on your delivery. We can assure you that your order was packed and collected by our delivery partners for despatch on time. We were only informed by our delivery partners that they could not complete your delivery at the last minute. Our team painstakingly tried to resolve the issue with them and we are very disappointed to know that we have let you down, especially when it was for your Easter celebrations. We can assure you that this isn't a common occurrence and hope that we will be able to gain your trust back again on a future delivery. If you have any further enquiries, please do not hesitate to email us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers team

Posted 3 years ago

“Ordered paid additional for 2 hour slot delivery and never arrived.”

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Posted 3 years ago

“The salmon en croute was divine. So easy to serve. Props to your delivery driver too.”

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Posted 3 years ago

“I booked an order to be delivered on the 2 nd April in time for my 50 th wedding anniversary on the 3 rd April . Wright Bros verbally advised they were delivering on Good Friday and subsequently sent me an e-mail of confirmation . They subsequently sent me an e-mail advising they were going to deliver the goods on the 6 th April . I called your main office and asked for an explanation. They explained their delivery contractor had cancelled deliveries on the 2 nd April . I contacted your MD and you subsequently delivered the 2 nd April as previously agreed .”

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Posted 3 years ago

“Delivered fresh and on time. Excellent quality”

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Posted 3 years ago

“Excellent quality produce. Impeccably packaged and fresh -just perfect,”

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Posted 3 years ago

“Easy to order, delivery on time, well laid out website.”

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Posted 3 years ago

“Great seafood great service can’t really add anymore 10/10”

Wright Brothers 5 star review on 8th April 2021

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Posted 3 years ago

“Excellent service and delivery, beautiful fresh fish and seafood. We have thoroughly enjoyed everything we have ordered!”

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Posted 3 years ago

“salmon en croute = stellar, please make that a regular, tarragon sauce special too. oysters fabulous. brill lovely too, I still prefer turbot, but the brill was delicately lovely. thank you for the freshness of your produce.”

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Posted 3 years ago

“Excellent service and first class product.Arrived exactly when they said it would. Will definitely order again.”

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Posted 3 years ago

“Excellent quality fish and oysters. Successfully delivered at Easter despite some courier issues. Have ordered twice for home delivery and have been delighted on both occasions. Very highly recommended”

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Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews