The ZipYard Staines Reviews

Name: The ZipYard Staines
Address: 9 - 11 High Street, Staines
Rating: 4.49

4.5 Rating 378 Reviews

88 %

of reviewers recommend The ZipYard Staines

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Phone:

01784 558185

Email:

info@staines.thezipyard.co.uk

Location:

9 - 11 High Street
Staines
TW18 4QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Zip yard Staines are just amazing. I brought a designer wedding dress (Pronovias) in a charity shop for £100 which was two sizes too small. After my initial consultation I was given some direction about how they could adjust the dress if it was still too small at the time of the wedding. They were friendly, encouraging & I never felt rushed. In total I had 3 fittings and alterations, by the time the wedding came and the diet was complete the dress looked as though it had been made to measure, it fit me to perfection! They also allowed all us girls in the bridal suite & also adjusted one of my bridesmaids dresses. I would recommend them 100%, they really made the whole process easy & added to the excitement. The owner is a friendly guy & the ladies out the back are brilliant at what they do! Thank you Zipyard!”

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Posted 8 years ago

“First class repairs and completed in a timely manner. I will definately use for all my future repairs / alterations.”

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Posted 8 years ago

“Had a bad experiences with another seemstress . Zip yard came to the rescue . With only 4 weeks to the wedding and done everything I wanted and at a reasonable price and with in a short space of time . Would highly recommend. they saved my life. ?”

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Posted 8 years ago

“We had excellent service. The receptionist was very friendly and the work was outstanding. It was really hard to see where the garment had been mended!”

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Posted 8 years ago

“Lovely , friendly staff! My dress was turned up perfectly, and my partners jeans also looked great! You was recommended by a friend... Will definitely recommend to others and be back for any other alterations I have”

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Posted 8 years ago

“Excellent friendly service with perfect alterations.”

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Posted 8 years ago

“I was very disappointed with the service given here. Firstly it was very expensive, £75 to bring a dress in very slightly under the arms and lift around the neck. Then they wanted the money up front, this was in case I didn't come back for my dress.....it was a bridesmaid dress that cost £250, I was coming back for it!. If they are worried take a deposit or card details but I wouldn't expect to pay for a service in advance. Then was the fitting, we got there in the end after going back 3 times, the person who did the initial fitting wasn't the person doing the alterations so she had no idea at all what shape etc she was altering to so of course it was all wrong. The dress was very slightly damaged and the owner was very rude and abrupt, just kept asking me how i wanted to pay my balance, offered no apology, told me there was no damage even although his seamstress pointed it out!!!! No customer service whatsoever, only focussed on money, very poor and would definitely not recommend them to anyone.”

Helpful Report

Posted 8 years ago

Seona, you were informed of the price up front. If you thought it was too expensive you were under no obligation to leave you dress with us. The cost was explained to you with regards to the complexity of work and delicate material on the dress. It's always disappointing when customers fabricate stories to get a discount or not pay at all as clearly you didn't want to pay from the offset. Your dress was not damaged and for complex fittings we often recommend a second fitting/

Posted 8 years ago

“The service was first class, the advice helpful and the work superb! Will be taking my daughter's bridesmaid dresses there for alteration without a doubt! Thank you”

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Posted 8 years ago

“The staff are very friendly and helpful. An efficient service. and perfect stitching very happy with my dress.”

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Posted 8 years ago

“Excellent customer service. Excellent repair to my jacket. Very nice overall experience.”

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Posted 8 years ago

“Really overpriced. £35 to shorten a dress is ridiculous”

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Posted 8 years ago

Thank you for your comments, we always inform our customers of the price beforehand and each job is slightly different. If you thought it was overpriced I am surprised you went ahead with the order. You did leave happy however with the alteration work on the dress. We look forward to seeing you in the ZipYard again soon.

Posted 8 years ago

“Polite service, listened to my requirement well. Very good quality of work - adjusting curtains”

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Posted 8 years ago

“Always helpful. Always cheerful. Seamstresses incredibly knowledgeable and skilled across all types of fabrics and garments.”

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Posted 8 years ago

“Excellent and professional service , very happy .”

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Posted 8 years ago

“Great service and not badly priced”

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Posted 8 years ago

“IiI am very pleased with the repairs on my three dressing gowns .Thank you”

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Posted 8 years ago

“I am never disappointed with my alterations and the service is 1st class. The staff are always cheerful, helpful and caring,”

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Posted 8 years ago

“Lovely people very helpful and their work is amazing and very high standard! Highly recommended! Always happy to help and their prices are reasonable :)”

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Posted 8 years ago

“Did a really good job at altering my clothes”

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Posted 8 years ago

“I had some trousers that need altering and so asked for a quick turnaround, (went in Saturday morning and needed them for Wednesday) so expecting it to be a few days but then I received a message saying they were ready to collect that same day (Saturday) so very happy”

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Posted 8 years ago

The ZipYard Staines is rated 4.5 based on 378 reviews