Dear Miss Dimmock, thank you for your feedback.
I have asked that your review be looked into, so someone should be in touch soon to help resolve the issues you have raised about the quality of the hotel and its distance from the station.
All the best
Simon Harding
Posted 9 years ago
Dear Miss Dimmock, we sent you a response direct but have not heard back. If it failed to get to you, many apologies. Here it is again:
Dear Miss Dimmock
I was sorry that the accommodation provided was not satisfactory.
The comments concerning the hotel are accepted as constructive criticism and I thank you for bringing these to my attention. We do have an ongoing monitoring procedure and information such as this is very valuable as we review hotel entries for ongoing inclusion in our brochure
With reference to the location of the property, I am sorry that you felt the distance was not as described and I have viewed the hotel's own website and google maps. The latter states approximately 3 minutes from Kings Cross Station to WC1H 8AB being the postcode of The California.
For our part I am sorry that the above arrangements did not reach your expectations on this occasion and trust on reflection that this will not deter you from using our services again in the future.
Yours sincerely
Isobel
“Good service even though it was all done online, received the tickets quickly. Saw Les Miserables and the seats were fantastic!! Have used theatre breaks before and will definitely use them again, 100% recommended!!”
“Hello Simon
This is my first time I have booked with yourselves and I am very happy with the service you have given.
I have other theatre breaks in mind and will certainly get in touch with you.
Many thanks
Mary McNally.”
“This was our first time, so had some reservations, however it exceeded my expectations. The show was brilliant, the seat couldn't have been better, hotel accommodation fine and all transport arrangements and instructions perfect. All in all it was a wonderful stress free break and I would recommend 'Theatre Breaks' to anyone. I shall certainly be doing it again. ( Death of a Salesman - Stratford upon Avon.)”
“We had an excellent time in Stratford. The deal was first class: Two nights with breakfast and a three course meal on one night plus two tickets in the circle at the theatre to see Henry 4th Part 1 with Anthony Sher for just over £300 all in. I would recommend the organisation to anyone and will be certainly using it again.
Andy Edwards”
