The Bebe Hive Reviews

Name: The Bebe Hive
Address: 194 Oldham Road Grasscroft OL4 4DW, ,, Manchester
Rating: 4.64

4.6 Rating 342 Reviews

90 %

of reviewers recommend The Bebe Hive

Company Reviews

Product Reviews

156

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Phone:

0161 2223634

Email:

ohhi@thebebehive.com

Location:

194 Oldham Road Grasscroft OL4 4DW, ,
Manchester
OL4 4DW

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The Bebe Hive 1 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful quality and such a beautiful doll. Came very quick once ordered and arrived in a lovely keepsake box.”

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Posted 2 years ago

“Every step of the process was updated through email and I was never in doubt of where my order was. Excellent service and will definitely be back in the future”

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Posted 2 years ago

“A good gift for a young child”

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Posted 3 years ago

“Beautiful selection of products and really quick service!”

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Posted 3 years ago

“Very complicated to construct the toy. For the price I expected it to come ready made, which wouldn't have made very much difference to the size of the package.”

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Posted 3 years ago

“Beautiful initial cushions. Great quality. Thank you”

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Posted 3 years ago

“The products were lovely, but the customer service let the website down. I mis-read the delivery information on one particular product. I sent an apologetic email (acknowledging that it was probably my mistake) but asking for clarification on when I could expect my order. I received a fairly abrupt and slightly rude email back pointing out my mistake, when a kind reply was all that was needed. Ultimately, it was my mistake and the items were good quality when they arrived, but the whole experience still leaves me with a sinking feeling which makes me reluctant to buy from this shop again.”

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Posted 3 years ago

Hello, thank you for taking the time to leave a review. I'm sorry you felt our reply was slightly abrupt, I am sure this wasn't the intention of our customer service advisor however I appreciate the tone can sometimes be lost in emails and I would like to apologise if this caused any upset. I can see on your tracking that your order was received and I hope you are happy with your items. I would love for you to shop with us again and if there is anything we can do please let me know. Kind regards, Lauren

Posted 3 years ago

“Amazing items and great service! Everything came so promptly!”

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Posted 3 years ago

“Lovely customer service and Greta products, especially the Betty's Home cushion!”

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Posted 3 years ago

“Bebe Hive were excellent in every way, amazing delivery time, great products.”

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Posted 3 years ago

“I bought some amazing stuff of high quality and exciting educational toys..”

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Posted 3 years ago

“Amazing, didn’t take long to arrive and beautiful products highly recommend.”

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Posted 3 years ago

“Great speedy delivery”

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Posted 3 years ago

“Fabulous Customer service and efficiency.”

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Posted 3 years ago

“Product good but the cost of postage made this expensive compared to the same product I could purchase on the high street so disappointed”

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Posted 3 years ago

Hello, thank you for taking the time to leave a review. I'm sorry you were upset with the cost of postage paid on your order. Unfortunately, the cost of postage and courier charges isn't something we can soak up as a business and although subsidised, we do have to pass on some cost to our customers. We offer free shipping on orders over £50 and in the future, we will look to reduce this wherever possible. I hope you are happy to shop with us in the future. Kind Regards, Lauren

Posted 3 years ago

“Fab items, brilliant colours and very sturdy and useful. Quick delivery, highly recommend.”

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Posted 3 years ago

“Lovely initial cushions, extremely well made and packed. Thanks very much”

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Posted 3 years ago

“The original delivery of my purchase was quite fast, but I wanted to return my order which proved difficult and very expensive. There are no return forms or any paperwork so I had to contact customer service and they told me I needed to post it tracked. Including delivery and return it cost me £16 and I have nothing to show for it. It's really expensive when I all got was a walk to the post office. It has put me off using the company again.”

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Posted 3 years ago

Hi Tara, thank you for taking the time to leave a review. Unfortunately at this time we offer free returns for faulty items only and although free returns for all would be ideal, it isn't a cost that our small business can cover at this time. We suggest a tracked service as this leaves you fully insured if anything was to go wrong, however we are happy for customers to select their own preferred service. I am sorry that you weren't entirely satisfied with our service on this occasion but do hope you return at some point in the future. Kind Regards, Lauren

Posted 3 years ago

“Absolutely beautiful produce. I bought the dolls and they are just perfect, my daughter can’t put hers down. Highly recommended”

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Posted 3 years ago

“Really good products and great prices. They have everything you need and really help with inclusion.”

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Posted 3 years ago

The Bebe Hive is rated 4.6 based on 342 reviews