The Bebe Hive Reviews

Name: The Bebe Hive
Address: 194 Oldham Road Grasscroft OL4 4DW, ,, Manchester
Rating: 4.64

4.6 Rating 342 Reviews

90 %

of reviewers recommend The Bebe Hive

Company Reviews

Product Reviews

156

Questions

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Phone:

0161 2223634

Email:

ohhi@thebebehive.com

Location:

194 Oldham Road Grasscroft OL4 4DW, ,
Manchester
OL4 4DW

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The Bebe Hive 1 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a scam! The material was extremely low quality and when I contacted them to return the product, they refused to give me my money back..which does not align with their return policy on their website. The dresses I bought are going directly in the trash… what a waste.”

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Posted 9 months ago

“terrible delivery device, no help from online staff , delivered to post office instead of my home , i do not drive so had to go to post office by taxi, return trip cost me £20 , i am disgusted with the service, i paid fir next day delivery”

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Posted 3 years ago

“I haven’t received my order”

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Posted 3 years ago

Hi Rebecca, thank you for taking the time to leave a review. I have taken a look at your order and i can see that your Betty's Home cushion was dispatched on February 3rd. Royal Mail attempted delivery on the 5th but nobody was home to receive and the tracking shows a redelivery card was left. Unfortunuately as the item was not collected or a redelivery arranged, Royal Mail returned the item to us on February 28th. Please can you get in touch via email and we can arrange for your order to be resent or refunded. Kind Regards, Lauren

Posted 3 years ago

“Hi, I received the kids paddle pool but there was a hole, I want to return it has it is faulty and I am not happy”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear your item is faulty. The paddling pools have been extremely popular over the past few weeks and we have only heard great things. We definitely want to fix this issue for you, please contact our customer service team on ohhi@thebebehive.com and we can look into this for you. Kind Regards, Lauren

Posted 3 years ago

“I haven’t Receive my order”

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Posted 4 years ago

Hi Rivan, we can see on your order tracking that their has been an issue with UPS and unfortunately your order seems to be stuck at the UPS depot in Tamworth since January 4th. This was an issue due to Brexit and some European orders did see issues. We have raised a claim with UPS and will be sure to keep updating you, with the view to refund or resend at the earliest opportunity. Our customer service team will keep in touch. Kind Regards, The Bebe Hive

Posted 4 years ago

“I made an order for some cushions just over a month ago, I've yet to receive the cushions and have had no update from the Bebe Hive team about the status of our order. Really poor service from a brand I expected more of!”

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Posted 4 years ago

“Easy to use website. Quick and efficient delivery and tracking”

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Posted 4 years ago

“I ordered my cushions over 2 weeks ago and they still haven’t arrived. I have been given a tracking number, but that just says the cushions have been dispatched. And that was over a week ago... then I’m asked to review you... sorry, I’m not so far impressed.”

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Posted 4 years ago

“Extremely long wait time. No update on shipping”

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Posted 4 years ago

“Haven’t received what I ordered.”

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Posted 4 years ago

Hi Olivia, thank you for taking your time to review. I have checked your order and can see that we shipped your order within 24 hours of it being placed. Unfortunately your tracking still shows as out for delivery which seems to have been affected by the delays Royal Mail are seeing in some areas. Our customer service team will look into this and give you an update as soon as we have one from Royal Mail. Kind Regards, The Bebe Hive

Posted 4 years ago

“Ordered my letter cushion weeks ago and still hasn’t arrived! I haven’t had any correspondence. Not impressed!”

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Posted 4 years ago

Hi, Unfortunately your delivery seems to have been affected by the delays Royal Mail are seeing in some areas. I understand this is frustrating and appreciate you taking the time to review before your item is received. I can see that your item has now been delivered and i hope you are happy and your cushion was worth the wait. Kind Regards, The Bebe Hive

Posted 4 years ago

“Purchased over one week ago and not arrived yet! Slow painful delivery”

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Posted 4 years ago

Hello, we would definitely like to look into this for you if you are happy to send an email to our customer service team at ohhi@thebebehive.com. We try to dispatch all order within 24 hours and so we should be able to find out what’s happened here for you. Kind regards

Posted 4 years ago

“I have yet to receive the parcel, which is so very disappointing as selected speedy delivery and it was for a birthday and what’s even more disappointing is that I have not had a response to email enquiring about the parcels whereabouts.”

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Posted 4 years ago

Hi Katie I'm sorry to hear you are disappointed. Your order was shipped by our team within 24 hours and your tracking updated. The delays are down to Royal Mail and we are working on tracking your parcel through their system. We have replied to your email this morning explaining the next steps and hopefully we can get this sorted for you as soon as possible. Kind Regards Lauren

Posted 4 years ago

“Never received order”

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Posted 4 years ago

Hi Rosie Thank you for taking the time to review our company. I’m sorry you feel the service received only deserves one star. As discussed in our emails, our team dispatched your order within two working days and the delays experienced as down to three failed attempted deliveries by Royal Mail. I hope you can see that we are trying our best to assist in the redelivery and the Royal Mail delays are not a reflection of our service. Kind Regards Lauren

Posted 4 years ago

“this is completely unsatisfactory as I was charged almost double the value of the item in postage and it has still not arrived at the destination. Would never use this company again”

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Posted 4 years ago

Hi Mandy I'm sorry to hear you weren't satisfied with the service you received and the shipping option selected. I have looked into this and i can see the tracking provided on your order page shows your parcel as delivered. If this isn't the case we are more than happy to take this up with the courier and claim for a missing parcel as we would never expect someone to pay for something they did not receive. Please let me know how you wold like to proceed. Kind Regards Lauren

Posted 4 years ago

“I havent ordered”

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Posted 4 years ago

The Bebe Hive is rated 4.6 based on 342 reviews