“Tom was really helpful when I managed to pay for something for pick up when I needed interstate delivery. I paid the small difference late in the day and the product arrived the very next day. Great customer service. Thankyou.”
Yes, there has been a delay in delivering your consignment, we are sorry for this.
Here is your tracking update, we are waiting more information from Aramex
Tracking history
23 Jan
11:18am
In Transit
Parcel is moving between depots, it's still within the delivery timeframe.
16 Jan
9:33pm
local time
Pickup
Your parcel has been picked up by one of our couriers.
16 Jan
8:45am
local time
Pickup Attempted
We attempted to pick up your parcel but were unable to collect it
15 Jan
11:20am
Ready to Sendle
Parcel order created.
“The handlebar bag I ordered did not actually fit my handlebars. One email, a request for a photo so the problem was clear resulted in an adaptor that will fix the problem being sent to me. Great service.”
“I purchased the Trail Angel Tow bar during Christmas, which was a busy season but Tom ensured that the delivery was made the very next day at 7 am! He also made sure to leave it in a safe place and not in front of the door. I was very impressed with the care and the attention that went into it. Will definitely come back to the Bicycle Depo for my next purchase!”
We understand you have lost your tracking, here it is below. Your order was shipped from Melbourne on the 13th of December, as you are in Cairns, it does take some time to deliver, particularly at this time of the year.
https://track.sendle.com/tracking?ref=SRC9BT7
It would be great if you could review you review based on these facts.
“This is just a review of the courier service used by The Bicycle Depot.
@The Bicycle Depot: Please ditch 'Couriers Please' and use any other courier, AusPost, DHL, FedEx, anybody.”
“Just happened to stock the uncommon part I wanted and only in the size I needed. Couldn't get one in Australia anywhere else. I only found it through some persistent googling. Lucky. It shipped the day I ordered it. That's the business.”
