“Absolutely love the reliability of this product and the quality of cleanliness of our clothes and linen. I would like more clarity around where we return the packaging for reuse as this is a key part of its sustainability.”
Hey Julie!
Our Refill Return program has changed a little bit over the past couple years.
All you need to do is save up your refill packs, and wait for your free single reply paid envelope to arrive.
The envelopes will arrive in every third order.
When the refills come back, they collectively all go into a Refill, Return collection.
From here, they are sanitised and filled up again to be reused for anyone a part of the program.
So the refills you send back may not necessarily be the ones you receive back.
Here are some things you will need to know about the program:
- Bundle up your refill packs and send them with min. 4 standard packs or 1 bulk in each envelope. This makes it worthwhile for you, and ensures we are minimising our carbon footprint.
- Try not to stack the spout corners of each pack. This will ensure you don’t exceed AusPost’s letter height restriction of 2 cm (spouts are 1.4cm).
- Please take extra care that the refill packs still have their lids on and *tightened*. This is important because if there is any detergent on the letters, they run the risk of not making it back or ruining others’ mail - which might set Aus Post hot on our tail.
Let me know if there if you have anymore questions, we do have some additional information on our website as well:
https://thedirtcompany.com.au/pages/refill-returns
Thank you for your support ❤️
“The laundry liquid (delicates) does it’s job beautifully-with a very subtle scent. The ordering process is easy and prompt, and you post back your refund for recycling.
What’s not to love?”
“I love this. It’s very economical and works just as well as the big brand washing liquid I had been using. Fresh smell and the clothes fold really well. I use 3-4 pumps in 10kg top loader.”
“Fantastic product, it's very economical and good for the environment what's not to love?
I can see that a lot of thought has been added to this product. Even the packaging looks good.”
“I first saw the "dirt" at a friend's farm and I thought how amazing it was to get their clothes clean.
Not only is it great for cleaning but it's so economical.
We are a family that loves the outdoors and the red dirt of WA is a real test on the clothes.. Dirt comes up on top every time.”
