THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

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“So far I like those bags I bought from The Fifth Collection.”

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Posted 1 year ago

Thank you for your review, Jace, and glad to hear you are enjoying your purchases from us!

Posted 1 year ago

“Trust worthy and hassle free services provided!”

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Posted 1 year ago

Thank you for the very positive review! 🙏

Posted 1 year ago

“superb items and excellent customer service”

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Posted 1 year ago

Thank you for your very kind review, Leslie, it's been a pleasure serving you! 😊

Posted 1 year ago

“Excellent! My third purchase. Items perfect, super fast international delivery.”

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Posted 1 year ago

Thank you so much for your trust and support over the last couple of years, Dawn! It's actually your fifth purchase 😄 Totally agree on the site, we're on it, many improvements in store 👍

Posted 1 year ago

“Sent my Versace sandals with original Dustbags to them to sell. But they return it to me without any Dustbags. Horrible company. And no reply’s from them about it after asking them numerous times”

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Posted 1 year ago

We sincerely regret this missing dustbag issue, it's not reflective of our usual standard of service. However, it's incorrect that you received "no reply" from us before writing this review: our customer service acknowledged the issue, let you know that we were prioritizing it and assured you that we would work to address it effectively. After years of reliable selling and timely payments that you described in an earlier review as "quite good customer service", we are surprised that our first good faith mistake that we were working to resolve positively earned us such a negative review..

Posted 1 year ago

“Prompt and professional customer service. Exceptional product variety and quality Effective and efficient processes throughout”

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Posted 1 year ago

These reviews mean so much to us, I don't think many of our customers realize! (especially from a customer that has experienced our service over multiple orders) Thank you! On your feedback, we do try to take pictures of all imperfections, but sometimes it's either not possible to capture certain things visually, or the photo team sometime also misses something, which is why it's important to read the description as well. But we have some ideas on how to better address this in future.

Posted 1 year ago

“Very good and fast delivery!”

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Posted 1 year ago

Thank you for your five-star rating of THE FIFTH COLLECTION! We are delighted you're pleased with the fast delivery. We appreciate your positive feedback and your continued support.

Posted 1 year ago

“Fast service, well packed, good value for money. I will buy from here again.”

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Posted 1 year ago

Thank you for taking the time to write a review. We value your satisfaction and are delighted to hear we provided a fast service, well packed, and good value for money. We appreciate your loyalty and we thank you for choosing to shop with us.

Posted 1 year ago

“pickup was smooth and fast. funds were received once item is sold!”

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Posted 1 year ago

Thank you so much for your 5 star rating of THE FIFTH COLLECTION! We're so glad to hear that pickup was smooth and fast, and that funds were received once the item was sold. We really appreciate your support!

Posted 1 year ago

“Perfect purchase, shipment faster then Usain Bolt, 2 days package arrived at home. Thank you”

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Posted 1 year ago

Thank you, Rafael, for your 5 star rating of THE FIFTH COLLECTION! We appreciate your positive feedback about your perfect purchase experience, and yes, we do try our best to be faster... than Usain Bolt. ;P Thank you!

Posted 1 year ago

“Fast shipping and the bag itself is lovely, but greater clarity is needed on the cost of the import duties. Your packing needs addressing- extremely environmentally unfriendly.”

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Posted 1 year ago

Hi Rachel, thank you so much for taking the time to leave us a review. We understand that it can be frustrating regarding the tax amount but this is something that is charged by, and paid to, the customs of the recipient country. THE FIFTH COLLECTION does not have any purview over it, unfortunately. However, DHL should inform you of the tax amount upon your order clearing customs. Also, we totally understand your concern on the packaging. However, it's important that your order reaches you in the best condition and well protected. We hope that we have answered your query on this matter!

Posted 1 year ago

“Amazing experience! Quick service, arrived within 5 days and price/value is really good. Will be doing more purchases with you!”

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Posted 1 year ago

Thank you so much for the 5 star rating! We are so pleased to hear that you had an amazing experience with us and that your order arrived quickly. We are glad to hear you found our price-value satisfying, and look forward to having you again in the future.

Posted 1 year ago

“Thank you for such a wonderful help”

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Posted 1 year ago

Thank you so much for your kind 5 star rating of THE FIFTH COLLECTION! We sincerely appreciate your support and such wonderful feedback. And we're always here to help, whenever possible! (:

Posted 1 year ago

“These guys are THE best!”

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Posted 1 year ago

Thank you, Charlene. We really appreciate it! We are thrilled to hear that you think "These guys are THE best!" We work hard to provide customers with the best. Thank you for your support.

Posted 1 year ago

“Loved the treasure that I found from you guys, but wish that the damage to the packaging was more clearly indicated. The surface of the sunglass box looked like it was subject to heat damage and there was nothing written about it in the item description... I was getting this as a gift so it was a little surprising to me. That said it did not affect the condition of the actual item.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a review! We really appreciate your business and are sorry to hear that the packaging was as you'd expected. We understand it can be frustrating when something is intended as a gift but at times, this is the nature of secondhand pieces. Thank you very much again for your feedback, we take it very seriously as we strive for our customers satisfaction!

Posted 1 year ago

“They do all the work on your behalf which makes it so easy and hassle free to re-home the pieces I don't use anymore or never/rarely used. Always happy receiving their email notifications on being paid 😊”

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Posted 1 year ago

Thank you so much for your five star rating of THE FIFTH COLLECTION! We appreciate your kind words regarding the ease and hassle-free of our service. We're so glad that you enjoy receiving notifications of payment from us too! We value your loyalty and thank you for being a repeating customer.

Posted 1 year ago

“Fast and easy to sell/ buy items.”

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Posted 1 year ago

Thank you so much, Sharmala! We are delighted that you found our platform fast and easy to sell and buy items! We appreciate your loyalty and we look forward to continuing to provide you with quality services.

Posted 1 year ago

“A very pleasant company to consign with, their staff are always very responsive, friendly and courteous. For consignment always hassle-free, they do everything for you.”

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Posted 1 year ago

Thank you so much for your 5 star rating of THE FIFTH COLLECTION! We are so pleased to hear that you had a pleasant experience utilizing our consignment services, and that you found our staff to be very responsive, friendly, and courteous. We strive to provide our customers with hassle-free consignment solutions and we are glad that we could do just that for you.

Posted 1 year ago

“Seamless and easy to use”

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Posted 1 year ago

Thank you so much! We are so glad to hear that you found the service seamless and easy to use. We really appreciate your positive review!

Posted 1 year ago

“I am having alot of issues returning my order and I am not receiving assistance.”

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Posted 1 year ago

Dear Dominic, we appreciate you for taking the time to provide us with your feedback. As previously mentioned, our return policy offers customers a 7-day period from the time of delivery to initiate a return request. We take care of the shipping costs by providing prepaid DHL return labels that allow you to arrange a pickup with DHL without any additional effort. Unfortunately, we have not received any communication from you in the two weeks since then, and the label provided was not used.

Posted 1 year ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews