THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

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“Responsive and very prompt and clear update on sales of my product”

Helpful Report

Posted 3 years ago

Dear Yeok Koon, thank you for leaving us a review. And congratulations once again for selling your pieces! (: Indeed, we want to make sure that we are as transparent as possible with both our buyers and sellers. So happy to know that we have your trust!

Posted 3 years ago

“Very satisfied with the item and customer service.”

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Posted 3 years ago

Dear Tanya, we're so appreciative of your review! Thank you so much for taking the time. So glad to know that your experience shopping with us has been extremely enjoyable!

Posted 3 years ago

“First of all - the description from measurements to condition is very accurate. Second they answer all the questions you ask patiently. For a buyer this is great when you are buying anything online. My experiences with them have been great.”

Helpful Report

Posted 3 years ago

HI there! Thank you so much for taking the time to write us a review - and a detailed one at that! We really appreciate this. Our aim has always been to offer the best kind of service (alongside amazing pieces to shop for) to our collectors. And because we understand the difficulty of shopping online sometimes (especially when it comes to secondhand pieces), we make it a point to always answer any questions you may have to the best of our abilities. We're so happy to be recognized for our service. Nadhirah and Chelsea send their thanks as well! Enjoy your purchases, and hope to see you back on the site soon!

Posted 3 years ago

“all perfect!!”

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Posted 3 years ago

Dear Suzana, thank you for taking the time to leave us a review! So glad to know that everything went smoothly and you're happy with the purchase, as well as the service! We're looking forward to having you back on the site!

Posted 3 years ago

“Enjoy the quality and fast shipping.”

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Posted 3 years ago

Dear Susan, thank you for taking the time to leave us a review! So glad to know that you are happy with your experience so far!

Posted 3 years ago

“Customer service really the best. Reply fast and also give good advice. Made many purchase thanks to help of their professional and helpful staff. Share their biz with my gfs and now we all buy and sell with them”

Helpful Report

Posted 3 years ago

HI there! thank you so much for the vote of confidence -- this made our day! We're so blessed to also have some of the most understanding clients - much like yourself! And so happy to know that your girls and you enjoy buying and selling with us! sharing is caring! (:

Posted 3 years ago

“Very quick and easy! Highly recommend 🥰”

Helpful Report

Posted 3 years ago

HI there! thank you for taking the time to leave your review! It's so good to know that you have enjoyed your experience. See you on the site soon!

Posted 3 years ago

“It would be good if we could negotiate selling price with seller or fifth collection”

Helpful Report

Posted 3 years ago

Hi Pam, thanks for taking the time to leave a review and feedback! Part of the agreement with selling with us is that there is no back and forth with the sellers on the pricing. The curators' expertise is to also put the best price for the seller and buyer, and we want the best for both! We do have sales twice a year and that's when the prices will be discounted further!

Posted 3 years ago

“A good mix of items but descriptions are not consistent. Fast customer response but there’s always an attitude. Very defensive and flippant at times.”

Helpful Report

Posted 3 years ago

Hi there! thank you for taking the time to leave your feedback. Although we are a bit confused on this as there's only been one very short chat with us in the last 6months, we wanted to thank you for coming back to shop with us, and for your continued support!

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Dear Alex, thank you! So happy that you're satisfied with our service! (:

Posted 3 years ago

“Very good. Reliable and the goods are packed with care. Thanks”

Helpful Report

Posted 3 years ago

Dear Xizi, thank you for taking the time to leave us a review! We hope to see you back on the site shopping with us soon! (:

Posted 3 years ago

“I am a first-time buyer and am extremely disappointed with the customer service I recently received. Communication and follow-up was slow. I will taking my business to other resellers in the future.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review us, even if we are never happy to read that a customer is disappointed. Our understanding is that you purchased a pair of shoes from us on sale at 20% off and then asked to return your purchase, but our explicit policy is that sale items are not refundable or exchangeable. We also highlight our policy in large red all cap letters on every product page and also on the checkout page right above the button to confirm your order so it can't be missed. As the return request was through no fault of ours, we could also not justify making an exception since it would not be fair to our sellers who have agreed to further reduce their already unbeatable prices in exchange for a guaranteed sale (not to mention unfair to other buying customers). As a compromise, we offered to relist your item on the site to recover part if not all of your purchase cost, but you declined. We're sorry you feel disappointed but we stand by our handling of your request, even if we understand that it's not the outcome you may have been hoping for.

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Hi there! Thank you so much for the kind review! (: On your feedback on overseas import tax and customs duties, we do say that the price paid at the end does not include them, as we are not privy to the charges. Which is also the reason why we have taken it upon ourselves to cover the shipping costs overseas! (:

Posted 3 years ago

“Great genuine products with great prices and service. The plus size in using this company is that the delivery is free. Highly recommended”

Helpful Report

Posted 3 years ago

Dear Previn, thank you so much for taking the time to leave us a review and feedback on your experience shopping with THE FIFTH COLLECTION.

Posted 3 years ago

“Easy ordering and great selection.”

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Posted 3 years ago

Dear Kristen, thank you so much for this! Hope you enjoy your purchases! (:

Posted 3 years ago

“I was really disappointed with one item I purchased. It was listed as "pristine" condition but when I received the garment it is so stained and discoloured that I can not wear it. I understand it is made from white cotton but it should not be given that rating. I bought it in the sale and I understand I can't return it. I am unlikely to buy from you again because I don't trust your ratings.”

Helpful Report

Posted 3 years ago

Hi Catherine, thanks for your feedback and sorry to hear you feel disappointed with this piece. We try very hard to be completely transparent about the condition of each item. This includes using unedited pictured on the site with a powerful zoom function and a detailed written description that tries to capture all significant imperfections. To try to understand what might have gone wrong here, we had a look into your order and we'd like to understand a few things better: (a) your order consisted of 5 items of clothing, but your review only talks about 1 item, so presumably everything else was as promised? (b) the description of this item on our site explicitly states "Please note there are visible discolouration marks throughout"; is that something you saw before you purchased? And lastly, (c) we're known for our highly responsive customer service, we're wondering why you didn't simply reach out to our customer service about this issue first to see if we could help? We want our customers to be happy and treated fairly, and we would have loved the opportunity to discuss with you directly first and in good faith. As for your feedback on the taxes, we agree that they can be a hassle and we wish there were no taxes :) but unfortunately that's out of our control!

Posted 3 years ago

“Amazing products and fast free international shipping! Will definitely be purchasing again.”

Helpful Report

Posted 3 years ago

Hi Kellie! thank you for your vote of confidence, and for the kind words. So glad to know that you're happy with the purchases as well as the services provided! Looking forward to having you back on the site, and do not hesitate to reach out to us if you have any questions!

Posted 3 years ago

“loved one piece. Easy and efficient return process for my other. so easy to deal with. will be back”

Helpful Report

Posted 3 years ago

Hi Bo, thank you so much for leaving us a review. So sorry that one piece didn't work out -- but glad the other one fits perfect! (: And, yes, we want to make return and refund as seemlessly ans smooth as possible. Happy that you're able to attest to that!

Posted 3 years ago

“compare to style-tribute, lack of luxury feeling. the way it is packed and delivered. just ok”

Helpful Report

Posted 3 years ago

Hi Karolina, thank you for the feedback on our packaging. As it happens, we are in the midst of redesigning our packaging. Yay! But it's a very difficult thing on which to strike the right balance. Here's why: On one hand, yes, we are a luxury fashion platform, and everything about our website, our service and customer policies is designed to feel luxurious. I think we have succeeded at that, and your own comment acknowledges the quality of our customer service. But we are also a green business, turning luxury into the single most sustainable solution to the world's second biggest environmental problem, the fashion industry. This is important to us, and something we strive to continually build on. Packaging is where the most waste is created in our operations, so we have been moving away from our original luxury packaging (even if it was designed and sourced sustainably), and increasingly towards minimal packaging. This is not just what we want, we also get far more messages from our customers asking for less packaging than we do asking for more lavish packaging, since at the end of the day, the quality of the fashion item and the customer service around it matter much more. Not all businesses have the same priorities. In your case, your Chanel jacket was carefully wrapped in acid-free tissue paper from recycled sources and placed in a branded kraft paper bag made of 99% recycled materials. The goal of our packaging is not so much to impress quantitatively as it is to be qualitative and protect what matters within and minimize waste. But, stay tuned, the ambitious goal of our packaging redesign is to achieve near-zero waste and also turn it into a positive experience that we're sure you'll love. Thank for your continued support in the meantime!

Posted 3 years ago

“Love The Fifth Collection! Super fast delivery and free postage! My purchases are always packaged beautifully and with care. 5 stars !!”

Helpful Report

Posted 3 years ago

Dear Paris, thank you for leaving us a review! We’re so excited to know that you love us (the feeling’s mutual)! (:

Posted 3 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews