THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can find some good products with good service and returns.”

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Posted 3 years ago

HI there! Thank you so much for taking the time to leave us a review, and feedback! We're so happy to know that you're more than satisfied with our 7-day free return and refund policy, as well as the worldwide free shipping! On the subject of free returns, we unfortunately cannot offer that on sales pieces, and that is why we factor in the super wallet-friendly prices during these events! Shipping is still free during sales, though! (:

Posted 3 years ago

“A place of trust”

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Posted 3 years ago

Dear Mi Heay! Thank you so much for trusting us! (: Looking forward to have you back on the site!

Posted 3 years ago

“Could not be happier. Shoes were exactly as described and fast delivery.”

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Posted 3 years ago

Dear Catherine, we really appreciate the time taken to write this review. So glad to know that everything went as promised! (:

Posted 3 years ago

“Amazing speed and service - just brilliant”

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Posted 3 years ago

Thank you, Tamara! Reviews like these really make our day! (:

Posted 3 years ago

“Disappointed item came in a satchel”

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Posted 3 years ago

Hi Lana, thank you for leaving us a review. We're sorry the DHL packaging was not to your satisfaction. We'll feedback to DHL about it, and we are definitely working on better packaging for our international clients, but this will take some time. In the meantime, we hope you enjoy the bag you ordered!

Posted 3 years ago

“Awesome! My go to!”

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Posted 3 years ago

Thank you, Helena!

Posted 3 years ago

“Good selection of designer clothes in excellent condition. The staff are superb and very responsive!”

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Posted 3 years ago

HI there! Thank you so much for taking the time to leave us a review. We really appreciate this! The team will always try our best to assist you wherever possible, and to the best of our abilities. Looking forward to having you back on the site!

Posted 3 years ago

“This is the absolute best site, for branded bags clothes shoes and jewellery. One of my favourites. I can’t praise it more highly and you can completely rely on their descriptions and the items they sell 100%!”

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Posted 3 years ago

Dear Clare, thank you for the kind words and continued support. So happy to know that we're one of your favourites! (:

Posted 3 years ago

“Have just started selling with The Fifth Collection as I have always been a buyer and have been really impressed! My items have sold really quickly and when I followed up with the team on payment they responded immediately with more information on their payment process. Really appreciate the prompt replies from them both ways as a seller and a buyer.”

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Posted 3 years ago

HI there! thank you for taking the time to leave us a review. It is always great to hear from our collectors, and to know that we have your trust. We do try our very best to ensure that everything goes as smoothly as possible from the get-go.

Posted 3 years ago

“Just perfect 👍”

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Posted 3 years ago

Thank you Taemi! really appreciate this (:

Posted 3 years ago

“Excellent service and good choice of products with reasonable prices. Always happy to check on the website and often find surprise!”

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Posted 3 years ago

Dear Susanna, thank you for leaving us a review! Always a pleasure to have you back on our site time and time again. On your feedback on condition: Pristine simply means that it is in great condition despite the minor flaws. Brand new items will be listed as new. Hope this clarifies! Having said that, noted on the feedback and will take it into consideration when curating and listing the products! Thank you again. (:

Posted 3 years ago

“Efficient and professional service Extensive coverage on social media this reaching wider audiences Thus a lot easier to transact products Friendly courier”

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Posted 3 years ago

Dear Winnie, thank you for taking the time to leave us a review! Indeed, we try our best to offer a 360 degree service, and this include our wonderful in-house couriers!

Posted 3 years ago

“very happy with service. paid in timely manner and responsive as well. sell with them for many years and have full trust in them. thx to team for good efforts”

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Posted 3 years ago

Hello there! Thank you so much for taking the time to leave us this review. It is especially important for us that we get comments on our services, especially in terms of payment! We work hard to ensure that we will always pay our sellers on time, everytime! (:

Posted 3 years ago

“Fabulous service and great product that’s quite unbelievable. Happy to revisit for preloved items.In short, a great bargain.”

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Posted 3 years ago

Hi Golda, thank you for your kind review! Really appreciate you taking the time to do this. So happy to know that we're able to provide you with a wonderful shopping experience.

Posted 3 years ago

“Amazing service! Ordered my item and it arrived in 3 days. There was so much care put into the packaging of the bag and it arrived in perfect condition. Third time ordering with the fifth collection and won’t be the last!”

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Posted 3 years ago

Dear Siti, thank you so much for being a constant supporter of THE FIFTH COLLECTION. This review really made our day! (:

Posted 3 years ago

“My items seems to be very slow to sell on your platform. I use other similar platforms and they give me more frequent updates, my items are sold very quickly at much better prices with lower commissions and faster crediting to my bank account”

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Posted 3 years ago

Hi there, you are right we do not proactively update our customers on their accounts if there are no sales or other changes to report. This is in part out of a desire to avoid weighing down your inbox with unnecessary junk email, but it is admittedly a fine balance between that and keeping you informed. One of that ways we have tried to achieve this is with our super responsive on site chat. The entire team is on it and someone is always available to answer your questions personally and try to assist. You also always have access to your dedicated PS Seller which is a personal relationship. We’re sorry if despite this you feel we could have done more, and we will consider how we can improve our service on this front! We’re sad to read that your items are not selling as quickly as you had hoped. To better address your concern, we checked your account and note that the majority of your consigned items are shoes which do indeed sell more slowly than the rest, especially recently as people have not been going out as much due to regulations. Nevertheless, we note that we did managed to sell about 20% of your consigned value and we are only half way through our consignment period. Hopefully the shoe sales will pick up as life returns to normal! In the meantime, we thank you for your continued trust and patience. In terms of payment, we always pay as soon as a sale is final. We checked and we have always paid your sales on time, and currently your account is fully paid up! The below article from our FAQ may also help in understanding the process better, but please let us know if we misunderstood your feedback on this! https://help.thefifthcollection.com/en/articles/80379-my-item-appears-as-sold-why-haven-t-i-been-paid

Posted 3 years ago

“Y’all should be flexible with prices, greedy ass”

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Posted 3 years ago

Hi Sylvie, we are very surprised by your review! You asked for a 10% discount and our team answered you right away and explained that we don’t do discounts for anyone (even ourselves!) as a matter of policy and we referred you to our published FAQ on the matter: https://help.thefifthcollection.com/en/articles/80361-do-you-offer-discounts If you thought the price was too high, or didn’t appreciate the policy, why did you purchase anyway? Or why not wait and try your luck during our next sales event, as our team also suggested? And since when is a politely declined request for a discount worth 1-star? lol What’s more, every order comes with free international express shipping, so we shipped your order to you in Australia by DHL Express in 3 days from your purchase – for free! Not too shabby. Oh, and don’t forget our 7-day free return and refund guarantee (which includes free return shipping) that you didn’t avail yourself of, so you were presumably satisfied with your purchase. A bit baffled. Well, anyway, enjoy your sunglasses!

Posted 3 years ago

“Efficient, helpful and responsive. I have listed many items with them and really like their platform.”

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Posted 3 years ago

Dear Angelina, thank you for the kind words and sharing your experience . We really appreciate the support!

Posted 3 years ago

“Amazed that my preloved are selling!!”

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Posted 3 years ago

Dear Karen, thank you for taking the time to leave us a review. We’re happy that you get to sell your preloved pieces on our site.

Posted 3 years ago

“I like that the products are professionally photographed and detailed specifically in the listings making it easy to understand the condition of each item. This gives me assurance that any sold item is less likely to be returned due to improper condition analysis etc.”

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Posted 3 years ago

Hi there! Thank you for the kind review, and sharing your experience! Indeed, we do ensure that we give as much details as possible on the site. Of course, if there are other things that shoppers would like to know, and not available on the site… simply reach out to us via the chat! Happy to assist. (:

Posted 3 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews