THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

Company Reviews

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Phone:

Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“honestly it was whack they need to keep track of their stock and when things end up being THE FIFTH COLLECTIONS fault they need to own up and remedy the situation with the customer, not a simple "sorry"”

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Posted 1 year ago

Hi there, thank you for taking the time to leave us a review. In response, we admit that we make mistakes sometimes… In this case, a pair of sunglasses that was returned to the seller was still showing on the site. What we did, however, was to take full responsibility, apologise and refunded your order immediately and in full. We also fixed the issue in our backend so it doesn’t happen again. You then asked for a discount for your next order, which we're sorry that we were unable to accommodate you on that. In any case, Merry Christmas and have a wonderful New Year ahead!

Posted 1 year ago

“Excellent service, great products. Bought 6 items and still counting….”

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Posted 1 year ago

Thank you so much for your continued support! To so many many more shopping experience with THE FIFTH COLLECTION! (: #IntelligentLuxury

Posted 1 year ago

“Repeat customer and it’s always a pleasure shopping here — the curation is impeccable and shipping/returns are a breeze too.”

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Posted 1 year ago

Thank you so much for your vote of confidence! We're all doing a lil happy dance in our seats! (:

Posted 1 year ago

“Was so lucky to find what I want at very good deal. Shipping was fast. The condition of item received is above expectation.”

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Posted 1 year ago

Thank you so much! And thank you for taking the time to leave a review of your experience shopping with us! Here's to more of these wonderful experiences!

Posted 1 year ago

“Responsive to questions, lightning fast shipping, stunning product! I’m a fan for life!”

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Posted 1 year ago

(: So happy to read this review. So thankful for wonderful customers! Thank you so much.

Posted 1 year ago

“a very efficient and quick acting platform. staff are very friendly from pick up and delivery to email communication:-)”

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Posted 1 year ago

Dear Nazli, thank you for taking the time to review your shopping experience with us! Really appreciate this and we hope to see you back on the site often!

Posted 1 year ago

“Excellent selection and service”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Excellent service and shipping! 5/5”

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Posted 1 year ago

Dear Jean Pierre, thank you for the review and feedback! Really appreciate this (:

Posted 1 year ago

“Great items, fast delivery and easy to return if needed”

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Posted 1 year ago

Thank you, Amanda, for sharing your experience shopping with THE FIFTH COLLECTION. So happy to know that everything went well, and that you are satisfied with your purchase, and our services!

Posted 1 year ago

“Good service but can be definitely better”

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Posted 1 year ago

Hi there, thanks for the feedback! Noted on what you have expressed. Just wanted to share that we are still a small team, and the curators personally curate the pieces individually. While we try to shorten the curation process as much as we can, it does take time for us to research each piece so that we are able to provide better pricing and description for the piece. Nonetheless, we thank you for the feedback and we will take it into consideration.

Posted 1 year ago

“customer service is amazing!”

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Posted 1 year ago

Thank you, Deborah! Really appreciate you taking the time to leave us a review of your experience shopping with TFC!

Posted 1 year ago

“Fantastic service, fast delivery and of course an excellent product of high quality that arrived. Will be happy to make future purchases”

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Posted 2 years ago

Dear Helen, thank you for taking the time to leave us a review of your experience shopping with us. So happy to welcome another happy client of THE FIFTH COLLECTION. Looking forward to your next purchase with us! And do reach out via the chat if you have any questions!

Posted 1 year ago

“I like how you handle the merchandise with care. One example is that even when the product detail says “as is”, you see to it to provide dust bags for it. And delivery is always on point. That says, you value your clients time. The small things make a lot of difference. Kudos to your team and more power!”

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Posted 2 years ago

Dear Maria, thank you for taking the time to leave us a review of your shopping experience with THE FIFTH COLLECTION. Indeed, while the condition may be listed as "as if" we will try our very best to protect your purchases. It is important that this does not dilute the shopping experience. (:

Posted 1 year ago

“Excellent service. Item just as described.”

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Posted 2 years ago

Thank you, Linda!

Posted 1 year ago

“I still haven’t gotten my order. I’m being asked to pay additional, which is close to half of what I paid for the items. I asked for help but was told I have to comply with this. Now I just want to return the items.”

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Posted 2 years ago

Dear Tharah, we're sorry to know that you are unhappy with the service we have provided thus far. To clarify, you are being asked to pay additional tax by your country's customs department, and NOT by us. The amount paid to us has never changed and it is transparent. As stated, we have no control over what the Philippine government deemed as chargeable via tax collection. This is paid to the Philippine Government, and NOT to us. DHL, which is the shipping company we engaged, in which we pay for the delivery (i.e. free shipping), is merely the messenger to inform you of the Philippine government's tax charges. The invoice you receive upon purchasing also informs you that tax is not included in the price paid to us, as it is charged by the recipient's country (in your case, The Philippines). As stated in our email conversation, we are happy to provide any information the Philippine government requires so as to assist. Once again, sorry that this purchase has not been a pleasant experience due to the tax collection from Philippines government.

Posted 1 year ago

“Fantastic service, honest opinions given and no pressure from the staff to buy.”

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Posted 2 years ago

Thank you, Deborah, for taking the time to leave us a review! Your feedback is well appreciated.

Posted 2 years ago

“Very quick delivery & great service. The bag was packed up neatly & came as described. Received all receipts & additionals to tge bag. Just to inform i was charged approx. 50 EUR for the import.”

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Posted 2 years ago

Hi Naomi, thank you for taking the time to leave us a review. We are so happy to know that you love your order! Unfortunately, we can't do anything about the taxes as it is charged and paid to your country's customs. ): But everything else is free! (:

Posted 2 years ago

“The only thing I would say is I find the website irritating to browse, when you click into an item to view it more closely and then go back the list goes all the way to the start again. It would be useful to be able to view the items more easily from the list page. On the other hand your service is brilliant, and it’s so easy to try things and then return. The quality of your content is really high too. Good job.”

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Posted 2 years ago

“Great range, well curated. Always authentic and as described. Shipping is excellent and free (Australia)”

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Posted 2 years ago

Thank you Caroline! So glad to hear that you are happy with what we have offered! Looking forward to having you back on the site.

Posted 2 years ago

“Amazing and efficient service! They answered all my doubts and queries completely! They were extremely helpful and patient with me. Thank you for making this such a wonderful shopping experience.”

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Posted 2 years ago

Hi there! thank you for taking the time to leave us a review, and share your experience shopping with us!

Posted 2 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews