THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are ensure of the authenticity of the items which we are buying.”

Helpful Report

Posted 5 years ago

Dear Linda, thank you for your kind review! Indeed, we have invested in our authentication technology so that you can be sure that everything you buy is authentic - or your money back. As for late night delivery, we understand the need for more choice since so many of our customers are busy executives and also travel a lot. Your feedback is well noted.

Posted 5 years ago

“Fantastic selection of both new and previously loved products. Easy shipping and product delivered fast.”

Helpful Report

Posted 5 years ago

Dear Arvin, thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 5 years ago

“Great collection at great prices”

Helpful Report

Posted 5 years ago

Thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 5 years ago

“I love the fifth collection and being a local business always my first point of call to check on preloved luxury. I just wish they have more items and a way to alert customers of their wish list! Customer service is also first class. Very happy customer 😁”

Helpful Report

Posted 5 years ago

Thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Also, we hear you! We are working on improving the wishlist feature -- but for now, if you add pieces to your wishlist, we will alert you when they go on sale! Looking forward to offering you even more in future!

Posted 5 years ago

“Friendly staff, responsive to enquiries. Good for value preloved products.”

Helpful Report

Posted 5 years ago

Thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 5 years ago

“Staff is friendly and its good to see the same names and faces these past years.”

Helpful Report

Posted 5 years ago

Hi Su Inn! Thank you so much for the vote of confidence and the continuous support! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. And, yes, we're all here - we love this as much as you love us! (:

Posted 5 years ago

“Reliable and will come back again. Thanks”

Helpful Report

Posted 5 years ago

Dear Vina, thank you for always trusting us with your purchases! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you even more in future!

Posted 5 years ago

“Fabulous service and awesome product. Keep up the great work x”

Helpful Report

Posted 5 years ago

Dear Melanie, thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 5 years ago

“The Fifth Collection is the best platform, speaking from an experience of selling and purchasing! The selling is super easy, from pick of item to selling and receiving the money. The team provides a personal touch and understands your needs and was a very swift purchase! Now I am a loyal fan of The Fifth Collection!”

Helpful Report

Posted 5 years ago

Hi Shavonne, thank you for the glowing review (and recommendation)! It is always great to hear from our collectors, and we're so glad that you're happy with the service we've provided - both as a seller and buyer! Looking forward to offering you even more in future!

Posted 5 years ago

“Always a delight getting a sale alert from The Fifth collection!”

Helpful Report

Posted 5 years ago

Thanks for your review, Tammy, we're always happy to know we are delighting our customers! :)

Posted 5 years ago

“An honest and genuine environment. Shopping is an effortless experience at the 5th collection.”

Helpful Report

Posted 5 years ago

Thank you for your positive words, Deborah! We're all about quality curation and service, so we're glad that you enjoy our selection. Looking forward to offering you even more in future!

Posted 5 years ago

“It took longer than expected but got sold nonethless”

Helpful Report

Posted 5 years ago

Hi James, thanks for your review and comments, we're listening and we're always trying to improve! You may be interested to know that 80% of what we list sells within a few weeks of listing, but a combination of factors can play into time-to-sale of any individual item: absolute price, relative price and extrinsic factors. Absolute price: the higher the absolute value of the item, the longer it takes (on average) to sell simply because it is a larger investment and therefore a smaller audience of willing and able buyers. Relative price: we are essentially a marketplace and the speed and price are inversely correlated. We always try to achieve the fairest price in the middle such that it brings optimal value to both buyer and seller within a reasonable time frame, but ultimately the final price is up to the seller: if your priority is speed, we can adjust the price accordingly to meet that need. The final factor is extrinsic: if the item is a match with the market and trends, sometimes the appetite for a particular brand, model or colour may be ebbing or flowing. The commission is another matter, and is largely a reflection of the added value we bring in terms of authentication technology, guarantees and service which in turn means your item can command a premium on our site versus other sites. If we lowered our commission based on time-to-sale, our incentives would be misaligned as we might be tempted to lower prices to maximize our commission at the expense of our sellers, something that goes against everything we believe in and goes against your interests too. I hope that was helpful!

Posted 5 years ago

“Always had a great experience, both as a seller and a buyer. 1. Managed to score some of my all-time fav fashion pieces at a fraction of retail price and in great condition. 2. Description and photos provided can't be more accurate. 3. Super responsive customer service, hassle-free return policy, and prompt delivery. 4. Never questioned authenticity of items because of the technology they use and they also offer a "money-back authenticity guarantee" 5. These guys know their fashion I only wish there were more shopping events, and that they added a lot more new arrivals on a daily basis, as I visit the site a few times a day. #addicted”

Helpful Report

Posted 5 years ago

Glad you love our lifetime authenticity guarantee! Yes, that's how much confidence we have in our work and research, as well as our AI-powered authentication device, Entrupy. But we are human, after all. Thus the lifetime money-back guarantee. And yes! Someone is always there to answer questions - that's because we hate "chatbots". Plus, every luxury store has a dedicated team of SA, no? That's exactly what you get as well when shopping at TFC. #IntelligentLuxury

Posted 5 years ago

“Great service Good follow up and good accounting”

Helpful Report

Posted 5 years ago

Thank you so much for the vote of confidence and the continuous support, Li Ann! We always strive to provide our collectors, much like yourself, the best hassle-free service as well as the most curated collection of luxury pieces. As for the admin fee, well noted that and we're working on it! (: But till then, the fee is what covers all the processes, free pick-ups, free shipping worldwide, photography, marketing, etc! But hopefully, in the future, we'll be able to grant your wishes!

Posted 5 years ago

“Fantastic”

Helpful Report

Posted 5 years ago

Thank you for the review, Heng Chu! So happy that you have enjoyed what we offer. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 5 years ago

“As a customer and a seller, TFC has fast and efficient service on both ends. I'm always happy to work with them :)”

Helpful Report

Posted 5 years ago

Dear Shuwei, thank you for your kind review, we're glad that you're enjoying the service speed and efficiency! We definitely take your point on modelling the clothes to heart, lots to say on that which we'll share with you separately.

Posted 5 years ago

“The Fifth Collection offers high quality items in great condition and customer service is highly professional. I am very happy with the items I've purchased!”

Helpful Report

Posted 5 years ago

Dear Anne, thank you for your positive review. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 5 years ago

“Excellent customer service - always there to answer questions and send you more pictures. Good selection of pieces. Always good deals! Plus, peace of mind when shopping at The Fifth Collection because of their lifetime money-back authenticity guarantee! Win-win!”

Helpful Report

Posted 5 years ago

Hello there! So happy that you love the service we provide! Yes, someone is always there to answer questions - that's because we hate "chatbots". Plus, every luxury store has a dedicated team of SA, no? That's exactly what you get as well when shopping at TFC. #IntelligentLuxury Glad you love our lifetime authenticity guarantee! Yes, that's how much confidence we have in our work and research, as well as our AI-powered authentication device, Entrupy. But we are human, after all. Thus the lifetime money-back guarantee. (:

Posted 5 years ago

“Great selection of items onsite and are quality-guaranteed! So far, I’ve bought 3 bags from TFC over the past year and have enjoyed surfing their website ever since. Pieces are very nicely curated with attention to details. Its great to be able to look at the actual pieces and try it on before deciding. Plus points are that the pieces comes with a gift box, unwrapping it feels like Christmas all over again!”

Helpful Report

Posted 5 years ago

Dear Shu Ling, thank you for your positive review. We're all about quality curation and that's why we stress on detailed descriptions and being very transparent with the pieces we have on the site. So, we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future! PS -- we're going to have a surprise on the packaging aspect! So, wait for it! (:

Posted 5 years ago

“Top customer service quality, very responsive team and guaranteed genuine products.”

Helpful Report

Posted 5 years ago

Hello there! Glad you love our lifetime authenticity guarantee! Yes, that's how much confidence we have in our work and research, as well as our AI-powered authentication device, Entrupy. But we are human, after all. Thus the lifetime money-back guarantee. And yes! Someone is always there to answer questions - that's because we hate "chatbots". Plus, every luxury store has a dedicated team of SA, no? That's exactly what you get as well when shopping at TFC. #IntelligentLuxury

Posted 5 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews