THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

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“High quality goods at great prices, fast delivery.”

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Posted 4 years ago

Hi Wendy, thanks you for the vote of confidence! (: Happy to know that you are satisfied with our service, and the product offerings. It is important for us to offer next working day delivery on all local purchase - we are not fans of (too) delayed gratification! ;p Looking forward to having you back on the site.

Posted 4 years ago

“Great items, fair price, excellent customer service, prompt delivery = an extremely satisfied customer. I would highly recommend the fifth collection to anyone who wants to try a more sustainable fashion purchases.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a review. It is great to know that you highly recommend us! (: We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. And we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 4 years ago

“Good job on another item sold.”

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Posted 4 years ago

“The entire process of buy and if needed returning an item was very easy.”

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Posted 4 years ago

“I sold and bought through the Fifth Collection. They are perfectionist: they spotted some problems in a brand new piece of cloth never worn that I sent them for sale, which I didn't even notice. I bought several times: from the professional packaging (that I didn't expect) to spotless freedom in delivering - flawless.”

Helpful Report

Posted 4 years ago

Hello there! Thank you for taking the time to leave us a review. It's really good to know that you are more than satisfied with the services we've provided. We always ensure that our clients - both sellers and buyers - get the best service possible. Afterall, it is a luxury platform (: And yes, we are perfectionists. ;P that's because we understand the challenges of secondhand online shopping and we want to always err on the side of caution. Having said that, thank you for the feedback! Looking forward to offering you more in the future!

Posted 4 years ago

“Good to find a website that includes all the information necessary to make buying designer goods stress-free. Very efficient service. Quality assurance is explained thoroughly which is reassuring.”

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Posted 4 years ago

Hi there! thank you for taking the time to leave us a review. It is great to know that our efforts in ensuring we provide the best service to collectors have gone unnoticed! And, yes, we strive to ensure stress-free shopping to all our collectors worldwide, and that includes having hassle-free 7-day returns and refund policy! Looking forward to have you back shopping on the site -- enjoy your Chloé bag! (:

Posted 4 years ago

“i had to return an item and the process was so well managed that I’ll be back!”

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Posted 4 years ago

Hi there! thank you for taking the time to leave a kind review! (: Always happy to read that our collectors are satisfied with our service -- even if it is for returns. We want the purchase and returns experience to be as seamless as possible for all our collectors. which is why we have the 7-day return and refund policy set in place to benefit clients, especially those overseas! (: Having said that, hope to see you back on the site shopping soon!

Posted 4 years ago

“Good quality pre-loved items! I’m obsessed and happiest!”

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Posted 4 years ago

Hello there! Thank you for taking the time to leave a kind review. Happy to welcome another fan of the site! We are obsessed, too (because we shop from THE FIFTH COLLECTION as well! ). Thank you for continuing to shop with us! Enjoy the dress! (:

Posted 4 years ago

“This is hands-down my favourite website ever. My bank account isn't too thrilled on my discovery of The Fifth Collection however.”

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Posted 4 years ago

Dear Kalinda, thank you for this kind review! Our team was dancing in our seats when we read that! So sorry for your bank account (: but i'm sure the shopping was worth it! Looking forward to your next visit on the site. heh. Don't tell your bank account yet, though!

Posted 4 years ago

“amazing service and I’m in love with my product”

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Posted 4 years ago

Hi Erin, thank you for taking the time to leave a review! We're so happy to know that you're more than satisfied with our service and your Prada bag! We hope to see you back on the site soon! much love from Singapore!

Posted 4 years ago

“Fast shipping, everything is perfect ! Thanks”

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Posted 4 years ago

Dear Marilou, thank you for taking the time to leave us a review! (: The team is happy to know that you're satisfied with the service provided. and, yes, we try our very best to ensure that delivery is fast - local or international! We don't like delayed gratification, so you shouldn't need to go through that! Looking forward to have you back shopping on the site!

Posted 4 years ago

“Great customer service and my favourite online site to shop from!!”

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Posted 4 years ago

Hi there, thanks for leaving a kind review. We're so happy to know that we're your favourite e-commerce site to shop from! It's always great to hear feedbacks and reviews of our service as it allows us to improve further so as to offer you more in the future. (:

Posted 4 years ago

“Best customer service ever. I was hesitant to purchase such an expensive item from overseas online. However, the customer service I received eased all my concerns - they were excellent, responsive, detail oriented and when I had to change my order, they did so quickly and easily. Don’t hesitate to trust and purchase from them as they will stand by the product and give you peace of mind.”

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Posted 4 years ago

Dear Jen, thank you so much for your kind review. It is definitely our duty to ensure that the online shopping experience of our collectors, much like yourself, goes as smoothly as possible. After all, it is luxury shopping! (: I'm so happy to know that you are more than satisfied with our service. Looking forward to having you back on the site. And, as usual, don't hesitate to chat with us on the site!

Posted 4 years ago

“Customer service is Excellent Response is Excellent The pricing hopefully can be a little bit lower. More sales items frequent, so that the products can move and have fresh ones comes in. Thank you”

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Posted 4 years ago

Hi there! thank you for the kind review, and leaving us a feedback! (: The team is happy to know that you are more than satisfied with the service we've provided! In terms of pricing, these are ultimately decided by the original seller - we're here to assist them in making the best decision! Plus, we ensure that the prices are fair for both seller and buyers, much like yourself. Which is why we have luxury pieces for as low as $80. Our sales take place twice a year - once in the spring season, and the other in the fall season. As for new arrivals, do check back on the site everyday as we have at least 20 items uploaded onto the New Arrivals page daily! Having said the above, thank you for your continued support, and shopping with THE FIFTH COLLECTION!

Posted 4 years ago

“Great customer service and fabulous staff. Very professional all round. No complaints!”

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Posted 4 years ago

Hi there! Thanks for the kind review! Glad to know that you're more than satisfied with the service we've provided. Our fuss-free 7-day return and refund policy allows collectors, much like yourself, to make the purchase and try them out in the comfort of your own home. If they don't fit or not what you're looking for, simply reach out for a returns pick-up and we'll take care of the rest! (: https://www.thefifthcollection.com/return-policy Looking forward to offering you more!

Posted 4 years ago

“First time customer and very impressed!”

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Posted 4 years ago

Dear Sumida, Thanks for your review! We're so happy to know that it has been a good experience, especially for your first-time. Looking forward to offering you more in the future!

Posted 4 years ago

“I got the wonderful items from your website. Thank you very much.”

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Posted 4 years ago

Hi there! Thank you for the kind review! We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 4 years ago

“Very professional service from the Team. Trust-worthy and reliable! Also bought a couple of items and am very pleased. Website is easy to navigate with beautiful pics and very detailed description of items. Great job to all!”

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Posted 4 years ago

Dear Veronica, thank you for leaving this kind review. The team was indeed happy to know that you are more than satisfied with the service we've provided. Thank you for noticing and highlighting the tiny details we've put into ensuring that all our Collectors, much like yourself, receive the best luxury online shopping experience. (: Looking forward to have you back on the site.

Posted 4 years ago

“Excellent and professional service throughout.”

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Posted 4 years ago

Hi there! Thank you for taking the time to leave a review. Glad to know that you are more than satisfied with our service. We do have more than 20 new items uploaded almost daily. So, do come back soon to check out the New Arrivals! (:

Posted 4 years ago

“Love the items. To improve: It would be handy to know before hand how much, more or less, customs will be for the country the goods are going to be shipped to. The fact that I had to pay an enormous quantity of money when the items arrived made me decide not to order from you anymore.”

Helpful Report

Posted 4 years ago

Dear Charlie, we’re glad to hear that you love the items. We work very hard on our curation to make sure that every customer is completely and consistently satisfied with what they receive, glad to hear that we’ve succeeded with you! Thank you as well for your feedback on duty and tax – international duty and customs is complex and the application by customs is sometimes unpredictable. We found that providing estimates can create other issues with customers when the actual amount varies, even if only slightly. Ultimately, we felt that no one is better informed than the customer on the tax and duty rules of the country they are shipping to, so we make sure that they are aware that tax may be applied and let them make their own assessment. As you know, we also offer free worldwide shipping which partly counterbalances any taxes applied, indeed sometimes even exceeds the amount of tax applied. With all that said, we do have plans to try and better address some of these issues as part of our 2020 roadmap and we thank you in advance for your patience and continued support, and we look forward to serving you again!

Posted 4 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews