THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a customer for years now and it’s definitely a good source of quality designer items. Customer Service is good too.”

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Posted 4 years ago

Dear Jinghong, we're so happy to be of service to you all these years. Thank you for your continued support and for your vote of confidence in us. We will strive harder to provide you with more and better service in the future. Looking forward to the next time! (:

Posted 4 years ago

“Perfect condition - extremely happy with my purchase.”

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Posted 4 years ago

Dear Hilary, thank you for taking the time to leave a kind review! So glad to know that you're happy with your purchase. The curation team is meticulous in their process to ensure that we provide all the information you require to make an online purchase - so happy to hear the information was useful to your purchase. Hope to see you back on the site soon!

Posted 4 years ago

“Excellent customer service! Very honest when it comes to the quality/condition of what you're purchasing, with a very helpful team who answer via chat or WhatsApp! I highly recommend the fifth collection !”

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Posted 4 years ago

Hi Nada, Thank you so much for taking the time to leave us a review. It is great to know that you highly recommend us! (: We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. And we're glad that you enjoy our selection and prices. Don't hesitate to reach out to us if you have any questions while shopping on the site! (: Looking forward to offering you even more in future!

Posted 4 years ago

“Good pricing and fast shipping internationally”

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Posted 4 years ago

HI there, thank you for the vote of confidence! (: Happy to know that you are satisfied with our service, and the product offerings. It is important for us to offer next working day delivery on all local purchase - we are not fans of (too) delayed gratification! ;p Looking forward to having you back on the site.

Posted 4 years ago

“Fuss-free service provided by The Fifth Collection! I was able to leave the entire sale process to the team, and was given prompt updates.”

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Posted 4 years ago

Hi there! Thank you for taking the time to leave us a review! As a seller, your feedback on the process is as important to us as the feedback from shoppers. We want to make sure that the services we provide are useful to both parties, and the curation team certainly did a little dancing in their chairs when they read this! thanks again!

Posted 4 years ago

“Nicely curated and reasonably priced items on website, items in good condition, prompt and responsive team, quick delivery!”

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Posted 4 years ago

Hi there! thank you for taking the time to leave a review. We're glad to know that you enjoy the services as well as the selection of pieces on the site. We work hard to provide a wide range of things so that everyone can find something in every budget. Looking forward to offering you more in the future.

Posted 4 years ago

“Amazing platform to shop preloved luxury goods and I really like their return/refund policy!”

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Posted 4 years ago

Hi there! thank you for taking the time to leave a review. We're so happy to know that you're more than satisfied with the service we've provided. Yes, our 7-day return and refund policy is definitely implemented for the benefit of shoppers because we understand the difficulties of online shopping! Looking forward to having you back on the site! (:

Posted 4 years ago

“Great service! Well managed. Thank you.”

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Posted 4 years ago

Hi there! Thank you for taking the time to leave a review. So glad to know that you're more than happy with the service we've provided thus far! We're always working to improve ourselves so as to better serve both sellers and shoppers. (:

Posted 4 years ago

“TFC~my go to for selling. Top notch service from Rohai and Angie, always.”

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Posted 4 years ago

Dear Marasmawati, Thank you so much for this, and taking the time to leave a review/feedback. Angie and I are always happy to serve (: Also, it is collectors like you that make our job so enjoyable. Looking forward to have you consign more things and sell with us! (: xRohai from TFC

Posted 4 years ago

“Quick & nice packaging :)”

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Posted 4 years ago

Dear Imee, thank you for leaving your review. Happy to know that you love our packaging as much as we do! We're trying our best to keep our practices green and clean - still a long way to go but with collectors like yourself, we're definitely moving in the right direction! x

Posted 4 years ago

“Very quick responses, great logistics, items in very good condition, almost as new, good for the environment as well!”

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Posted 4 years ago

“Very quick responses, great logistics, items in very good condition, almost as new, good for the environment as well!”

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Posted 4 years ago

Dear Sara, thank you for taking the time to leave a review. The team is happy to know that you're satisfied with the service we've provided. As an e-commerce company, with an unbeatable 7-day return and refund policy, we want to make it easy for all our collectors to shop and consign with us. We totally understand the difficulties of online shopping, which is why our returns policy is as such - it is indeed to be for the benefit of collectors much like yourself. What better way to buy the pieces you want, get them delivered for free, try them in the comfort of your own home, and then reach out to us for return pick-up for pieces that do not fit. (: Looking forward to have you back on the site! x

Posted 4 years ago

“Very efficient & easy to deal with.”

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Posted 4 years ago

Dear Marie, thank you for taking the time to leave a review! We're glad to know that you're happy with the service we've provided. (: Enjoy your dress! Looking forward to having you back on the site!

Posted 4 years ago

“The fifth collection is the best🥰Keep it up!”

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Posted 4 years ago

Thanks for this vote of confidence! (: You don't know how happy this made the team!

Posted 4 years ago

“I like the nice packaging with the greenbag provided for the item purchased , pleasing to the eyes.”

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Posted 4 years ago

Hi Eliza, thank you for taking the time to leave a review! We appreciate the feedback, and so happy to know that you love the Longchamp shoes you've purchased from us! (: On your point about pricing and selection of handbags -- we do have 32 pages of handbags from Chanel and 15 pages from Hermès, and prices go from as low as $100. As we only have one piece of each handbag, some of them are snapped up very quickly. Thus, we always recommend that our shoppers check the site on the daily, as we have New Arrivals upload every day. As for prices, these are determined by the condition of the bag, the demand, as well as the sellers themselves, and it is based on extensive research as we try to remain as competitive as possible. I'm sure you'll notice that, depending on the condition of the item, prices can be more than 60% off of its original retail prices. Having said the above, i hope this clarifies. In any case, we look forward to having you back on the site! (: P.S. enjoy the TFC x Baggu reusable bag! We have other sizes too!

Posted 4 years ago

“Love fifthcollection!”

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Posted 4 years ago

Hi there! thank you for taking the time to leave a review (: We're so happy to know that you like our 7-day return and refund policy - we work hard to ensure that all our shoppers get the best advantage when it comes to shopping online, and on our site! Looking forward to having you back on the site!

Posted 4 years ago

“Excellent service with prompt shipping. I do wish they would cut down on their plastic packaging.”

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Posted 4 years ago

Hi there! Thank you for taking the time to leave a review, and giving us your feedback. We are so happy to know that your are more than satisfied with the service we've provided. We try our very best to ensure that all our customers have a luxury experience even while shopping online! I wanted to also take the time to address your concern on the use of plastic. As a company, we try our very best, wherever possible, to minimise the use of plastic, and to try and apply best practices when it comes to being green. For international deliveries, which yours is, we have to prepare for various weather conditions, and ensure that your order is always protected from elements we cannot control (such as the weather - rain, snow storm etc). That is why, our international orders are wrapped with plastic. Rest assured that the plastic we used in the wrapping and securing all international orders were reused and repurposed (meaning, they're not newly bought) from what we already have. Having said that, we are working towards reducing our use of plastic, and looking into other packaging solutions to protect international orders. We hope we can find the best solution that will benefit all parties - us, shoppers, much like yourself, as well as the environment. Once again thank you for your feedback and sharing your concerns! (: We really appreciate this. best, Rohai

Posted 4 years ago

“I love the fifth collections items . Totally trust their reviews and great Service too . I am so glad to hv found them !”

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Posted 4 years ago

Hi there! Thanks for taking the time to leave such a wonderful review! We are thrilled that you loved your experience, and purchases - the team was dancing in our seats as we read what you wrote. We try our best to put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and hope you enjoy the bags from your most recent purchase! (:

Posted 4 years ago

“I bought two items from Fifth Collection (Bags & Shoe - Balenciaga). With a good price & I even get my dream bag here! So legit and I even consign my bag with them. 100% recommendation.”

Helpful Report

Posted 4 years ago

Dear Juliana, we are so grateful for your kind words. Thanks for sharing your review with us and the community. We're so happy that you found your dream bag - the team will be happy to know this, as we work hard to ensure that our collectors get the pieces they've always wanted (and at such gentle prices). As an e-commerce platform, the 7-day return and refund policy is put in place to give shoppers, much like yourself, the opportunity to try the pieces within the comfort of your own home. It's like shopping for shoes in the stores (you can't wear them out) but only with a longer period to try and the opportunity to request for a return. (: Hope this helps! and we look forward to having you back on the site soon.

Posted 4 years ago

“One day the dress was online in Singapore and the next day it was in my living room in Australia. I loved the option of the free return sachet but it wasn’t required because the dress was perfect.”

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Posted 4 years ago

Hi Bronwyn, thank you for the kind review! We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and the free return (as well as free worldwide delivery) is our way of saying thanks for shopping secondhand and contributing to reducing our collective carbon footprint. So, your review reaffirms the hard work the team puts in every day. Thanks again for your kind words and we look forward to have you back on the site. (:

Posted 4 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews