THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

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“Efficient, Good Customer Service and Good Pricing”

Helpful Report

Posted 5 years ago

Hi Joanna, thank you for the kind feedback. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you even more in future!

Posted 5 years ago

“Prompt delivery! Reliable and excellent service! Thank you.”

Helpful Report

Posted 5 years ago

Dear Hui Li, thank you for the review. We're glad to hear that you're happy with the services we've provided thus far. We believe in providing a luxury experience to . all our shoppers! (: thanks for shopping with us, and looking forward to having you back on the site!

Posted 5 years ago

“Shopping has never been so seamless! Enjoy the free delivery and returns for fickle shoppers like me, love how convenient it is to shop on their website, even on mobile app”

Helpful Report

Posted 5 years ago

Thank you for the kind review! Yes, we know how hard it is to shop online and we want to make the process as smooth as possible. Everyone should be able to shop luxury when they want and from wherever they are! As for free delivery, shipping, and returns... that's our gift to you for your contribution in reducing the carbon footprint by shopping #secondhand and #vintage. And also because international governments and custom will impose import duty and taxes for international shipping, and that is something we cannot control. That's exactly why we try to reduce any other costs, wherever possible. Looking forward to having you back on the site! 😊

Posted 5 years ago

“Easy to use platform even for those who not tech initiated!!”

Helpful Report

Posted 5 years ago

Thank you so much for the vote of confidence and the continuous support, Deborah! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. And we are always working to improve ourselves and the processes. Having said that, we take great pride in our detailed curation and research. It's our way of showing that we care about each and every piece that comes to us. Thank you for always supporting us! Looking forward to having you back on the site!

Posted 5 years ago

“Great service, great sales, nice and professional team”

Helpful Report

Posted 5 years ago

Thank you so much for the vote of confidence and the continuous support, Rakia! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 5 years ago

“The best site”

Helpful Report

Posted 5 years ago

💜💜💜 Thank you, Lusi! It's collectors like you who make our day brighter and better. Thank you for always supporting us all these years! Come back soon! The team misses you!

Posted 5 years ago

“Beautiful clothes in great condition”

Helpful Report

Posted 5 years ago

Hi Fiona, thanks for your lovely review. We love to answer customer questions on products because it is quite difficult to shop online for clothes! We try to make it as easy as possible and we give a 7-day return and refund policy (including free return shipping from anywhere) to eliminate any risk, but of course it's always better if you get something that looks and fits exactly as you expect so you don't have to return. We agree that more qualitative comments on the garments (how they feel to wear etc) would be useful and we redesigning our process towards this to make you even more satisfied with our service! It will be a gradual process though, bear with us!

Posted 5 years ago

“Wonderful quality and service from start to finish!”

Helpful Report

Posted 5 years ago

Thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Having said that, we take great pride in providing a well-curated selection of luxury pieces on the site. Quality over quantity is the name of our game! But, yes! We are always working on increasing the number of treasures on the site - so, stay tuned! Looking forward to offering you even more in future!

Posted 5 years ago

“Descriptions of products are accurate. Customer interface and ordering procedure are simple and easy to navigate. Prices are fair in general and very good when in sale. Shipping is very efficient.”

Helpful Report

Posted 5 years ago

Thank you, Chun Pui! We're glad to hear that you're happy with your experience shopping with THE FIFTH COLLECTION! Yes, we want everyone to be able to shop luxury and be able to shop when they want. We take great pride in ensuring that prices are fair in accordance to the condition of the pieces on the site. Looking forward to having you back on the site!

Posted 5 years ago

“Very prompt delivery, I really like that you provide free delivery. Items are true to description.”

Helpful Report

Posted 5 years ago

Thank you for the kind feedback and we're so happy to know that you love the services we provide! Yes, unlike other e-commerce sites, there's no minimum purchase or minimum spending to get free delivery. We don't believe in that. So, yes, even if you've purchased from our bi-annual sale and spent $60, the shipping and delivery fee is still $0. ⠀⠀⠀ ⠀⠀⠀ Why? Because we're nice 😝 and because that's our gift to you for your contribution in reducing the carbon footprint by shopping #secondhand and #vintage. That's exactly why we try to reduce any other costs, wherever possible. Looking forward to having you back on the site!

Posted 5 years ago

“service is good”

Helpful Report

Posted 5 years ago

Thank you, Angelina! Looking forward to offering you even more in future!

Posted 5 years ago

“The small number of items I have purchased have been in excellent condition and delivery has been most efficient. The Fifth Collection have been great to deal with.”

Helpful Report

Posted 5 years ago

Hi Georgina, thank you for the kind feedback! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you even more in future!

Posted 5 years ago

“Great selection, love the editors picks.”

Helpful Report

Posted 5 years ago

Thank you for that vote of confidence! 😊 looking forward to have you back on the site!

Posted 5 years ago

“Excellent service from the team who answered all my questions on their chat app. Very happy to purchase a limited edition bag that I wanted a few years back on a great condition too! Payment & delivery was hassle free.”

Helpful Report

Posted 5 years ago

Hello Azimah, thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future! And yes! Someone is always there to answer questions - that's because we hate "chatbots". Plus, every luxury store has a dedicated team of SA, no? That's exactly what you get as well when shopping at TFC. #IntelligentLuxury

Posted 5 years ago

“Très bon suivi , expédition rapide et article correspondant exactement à sa description .”

Helpful Report

Posted 5 years ago

“Excellent customer service. This team truly cares about their clients. Items are always properly described and backed by photos. One time, as they were packaging up my items to ship, they noticed a blemish on my item that was not listed in the description... they notified me immediately and offered me a slight discount on the item if I wanted to proceed with the purchase. Will definitely be buying again. Thank you, The Fifth Collection!”

Helpful Report

Posted 5 years ago

Thank you, Ashley! it is definitely important to us that all our clients are satisfied and happy with their purchases, which is why we take extra care to update collectors should there be flaws on the orders that were not highlighted earlier. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to having you back on the site!

Posted 5 years ago

“Where do I even begin? I love everything about The Fifth Collection. This site is what I imagine a grown up treasure trove would be like... With the added benefit of amazing customer service!”

Helpful Report

Posted 5 years ago

Hi Annabelle, thank you for the high praise and feedback! We're so happy you've enjoyed your experience shopping with us at THE FIFTH COLLECTION. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Hopefully we'll be able to offer you more in the future. (:

Posted 5 years ago

“When you want to find vintage or hard to find items (like the YSL arty rings), the fifth collection is the website to visit. Great selection, great costumer service. Keep up with the good work!”

Helpful Report

Posted 5 years ago

Hi Vanessa, thank you for that vote of confidence! We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 5 years ago

“Great prices, product and super fast shipping!”

Helpful Report

Posted 5 years ago

Hi Alicia! Thank you for the kind feedback. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. So, it is very good to hear that you've enjoyed them and are happy with them. Looking forward to offering you even more in future! x

Posted 5 years ago

“I bought a couple of stuff from your company. Subsequently, didn't purchase anymore as I was disappointed twice. Requested to view the items, timings were set up but on the day of the viewing, was told items had been sold. I thought the confirmed viewing date & time meant the item would be blocked from purchase by other viewers for the time being.”

Helpful Report

Posted 5 years ago

Hi there, thanks for that feedback and very sorry to hear about your disappointment with items selling before you could view them. We always want to understand where we might have gone wrong to see how we can do better so we looked at your full order history and chat history and here's what we found: You've actually purchased 4 items from us and you have always come in person to purchase, so we assume that you’re not disappointed by the merchandise since you viewed everything before purchasing. It seems therefore take your disappointment is entirely from the two occasions when you asked to view an item and the items were sold by the time you made it down to our offices. Based on our records, the first such occasion, you requested to view an item on Sun 16 Dec at 11:30PM and it sold first thing next morning at 10:32AM before the team reviewed the weekend orders and had a chance to reserve it for you. The second such occasion, you requested a viewing on Mon 18 Feb at 5:36AM it was sold by 8:03AM before our office even opened, and no appointment had been agreed to by then. In both cases, it’s mostly a timing issue because your requests were made out of office hours and someone else just happened to buy it soon after you enquired about it. I hasten to add that it could have been completely avoided if you had simply bought it yourself, knowing that you can return any non-sale item for a full and immediate refund if you are not satisfied - so why inconvenience yourself and wait for someone to jump ahead of you? We certainly try to accommodate our customers - I see 7 other occasions when you asked to view a total of more than 16 items and the team made sure that everything went smoothly. The topic of in person viewing is very timely as we have recently changed our policy and stopped accepting in person viewings. This case is a great example of why: we are fundamentally an online business and we have designed our services accordingly - making exceptions, no matter how well intended, can be counterproductive. To learn more on this, please visit our FAQ at http://help.thefifthcollection.com/buywithus/can-i-view-an-item-before-making-a-purchase

Posted 5 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews