THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

Company Reviews

Questions

Visit Website

Phone:

Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

Write Your review

Tell us how THE FIFTH COLLECTION made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is luxury.”

Helpful Report

Posted 5 years ago

Thank you for your excellent review, Mi H! We've always said that we are reinjecting the luxury into luxury secondhand, it's great to know that this is how you've experienced our service and product as well!

Posted 5 years ago

“Fantastic finish from beginning to start. Half of my stuff is sold. Here’s hoping that the rest will all be sold off soon. Thank you so much.”

Helpful Report

Posted 5 years ago

So happy to hear that! Thank you for trusting us with your pieces. We couldn't have been able to do a good job without your support and trust! (:

Posted 5 years ago

“Great value and excellent customer service, I will definitely be shopping here again.”

Helpful Report

Posted 5 years ago

Thank you, Diedre! (: We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you even more in future!

Posted 5 years ago

“Hassle free process with excellent service!”

Helpful Report

Posted 5 years ago

Thank you so much for the vote of confidence and the continuous support! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 5 years ago

“Seamless process from pick of consignment items to payment for items sold! Best of all, friendly and helpful staff! AWESOME TEAM!”

Helpful Report

Posted 5 years ago

Hi Sook Cheng! Thank you for the kind and positive feedback. We love hearing that the process has been enjoyable and that our service is well-received! Looking forward to serve you soon!

Posted 5 years ago

“Super fast and friendly service”

Helpful Report

Posted 5 years ago

Thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and the services we provide. Looking forward to offering you even more in future!

Posted 5 years ago

“Seamless process from pick up of consignment item to payment for items sold. Hassle-free solution.”

Helpful Report

Posted 5 years ago

Thank you Samantha! We're so glad to hear that we have provided a seamless service thus far. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 5 years ago

“Helpful team, pleasant to deal with :)”

Helpful Report

Posted 5 years ago

Thank you so much! (: We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 5 years ago

“Amazing treasures to be found here. Great customer service as well.”

Helpful Report

Posted 5 years ago

Thank you so much for the vote of confidence and the continuous support, Julia! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you even more in future!

Posted 5 years ago

“Effective!”

Helpful Report

Posted 5 years ago

Thank you! Looking forward to offering you even more in future!

Posted 5 years ago

“Friendly service and quick delivery”

Helpful Report

Posted 5 years ago

Thank you for the kind words! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 5 years ago

“Seamless customer service with unique curated pieces”

Helpful Report

Posted 5 years ago

Thank you Clara! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 5 years ago

“Overall good as easy to purchase and refund. Sizing is always a problem. How can we understand sizing better? And I wish I can set up a favourites page of my favourite brands.”

Helpful Report

Posted 5 years ago

Hi Agatha, thank you for taking the time to leave your feedback! Yes, we understand the issue with sizing, and it is a prevalent issue with such a business model like ours. Which is why we provide, as much as we can, the measurements - even if the piece comes with the size tag. As the pieces are pre-loved, there might be some minor alterations or change in fit due to wear. Nonetheless, we hear you, and this is something we're working on improving. So, hopefully, we'll sort those out soon!

Posted 5 years ago

“Excellent service and enjoyed the shopping experience as I get to chat with your staff online with instant reply”

Helpful Report

Posted 5 years ago

Thank you for your positive words and support, Evelyn. And yes! Someone is always there to answer questions - that's because we hate "chatbots". Plus, every luxury store has a dedicated team of SA, no? That's exactly what you get as well when shopping at TFC. #IntelligentLuxury

Posted 5 years ago

“Have bought a few items and they are very reliable and have been easy to contact”

Helpful Report

Posted 5 years ago

Dear Alicia, Thank you so much for the vote of confidence and the continuous support! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 5 years ago

“Thank you The Fifth Collection for being so clearly passionate about your client’s journey! I truly appreciate your quest for creating a flawless customer-friendly experience. I love your spirit, website’s sleek design, exquisite layout of preloved luxury goods, but most of all your authentic relationship with your customers, grounded in Trust. And between us? I love checking your site for a morning boost, taking a quick peek at your fab new arrivals, dreaming about my next purchase. Thank you to all the team behind the Fifth Collection, keep sparkling.”

Helpful Report

Posted 5 years ago

[blush] Wow, thank you Isabelle, what a heart-warming review! Reading this makes us even more excited for all the great plans we have to make your customer experience even better in future. Thank you for your enthusiastic endorsement.

Posted 5 years ago

Dear Isabelle, thank you for the kind words, and for your support and trust! We're so happy to hear that we #SparkJoy in your life. It is also great to hear that enjoy our selection and the service we've provided. Looking forward to offering you even more in future! P.S there will some exciting pieces coming up in the new arrivals soon, but we bet you're already on it! (:

Posted 5 years ago

“Great offer and pricing ! Fast and efficient service.”

Helpful Report

Posted 5 years ago

Thank you for your review, glad that you are happy with the three most important things: products, price and service :)

Posted 5 years ago

“I really love the prompt and great service! The items are well curated. And glad to know that I can reconsign items I bought on sale.”

Helpful Report

Posted 5 years ago

Hi Liz, thank you for your review and glad that your are happy with the service and curation! As for the sell-back service, we are a consignment business so it's true that we don't ever buy inventory, it's just not our business model. Other businesses may do so but it's always limited to certain 'hot' brands and categories which are normally the ones that sell more easily, and there are often lots of conditions in the fine print such as time limits, payment in store credits, re-inspection etc. Our take on service is that if it's not simple, transparent and the same for every customer and every product, we're not really solving our client's need. That said, the fact that we don't buy back doesn't mean that you don't have options! You can always reconsign those items with us for sale as long as they are still in great condition. And as you say, if you got an amazing deal during the sales, nothing prevents you from relisting them at a higher price. Better yet, when it sells you get paid in cash and can spend your money wherever you want!

Posted 5 years ago

“The FIFTH COLLECTION is simply fabulous. The service is super professional and efficient and they have incredible finds on their site. I always feel incredibly confident that when I make a purchase from them, the item will arrive in the condition advertised on their site and with no fuss. I highly recommend their service to all my friends looking for stylish luxury goods at great prices.”

Helpful Report

Posted 5 years ago

Dear Vicky, thank you for your enthusiastic review and for recommending us to your friends! We've always made sure to describe any and all signs of wear in our listings and provide high-resolution pictures with a powerful zoom so our customers know exactly what they are getting. We regularly get feedback that the item was in better condition than expected, or that some discolouration or scratch in the description is not visible to the customer, and that's exactly what we want - always surprise on the upside! Glad you have experienced it first hand and are happy.

Posted 5 years ago

“Love the availability of vintage items that were once “the one that got away” ! Always exciting to see the new curations. Keep up the good work.”

Helpful Report

Posted 5 years ago

Hi Linda, thanks for your lovely review and sorry for the late reply - you review seems to have been the one that got away this time! 😂This was actually one of this that motivated us to start the business - that piece in your favourite brand's new collection that you hesitated on and then couldn't stop thinking about once they stopped making it. Or even better, the piece that you didn't even know existed that you can add to your collection. Glad you are enjoying what we do and we look forward to bringing you even more!

Posted 5 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews