THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to shop on Fifth Collection. My purchase was shipped quickly and packaged well. The items were pristine as described. I will certainly be back to shop soon! Thank you, Fifth Collection!”

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Posted 4 years ago

Hi Kathy! Thank you for taking the time to write us a review. The team did a little dance for joy upon reading this feedback! (: We're so happy that you love your purchases, as well as the services we've rendered to make your experience as smooth and enjoyable as possible. We look forward to having you back on the site to shop for more!

Posted 4 years ago

“Good and Rapid service”

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Posted 4 years ago

Dear Chia Yu, thank you for taking the time to leave us a review! We really appreciate the support!

Posted 4 years ago

“Affordable luxury and the conditions of the items are very good”

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Posted 4 years ago

Hi there! Thank you for taking the time to leave us a review! We really appreciate this! (: We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 4 years ago

“Excellent service. My orders have been professionally handled all the way from order, delivery to returns and refunds. The products are beautifully curated and have maintained a high quality.”

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Posted 4 years ago

Dear Malone, thank you for taking the time to leave us a review! We appreciate your continued support, and it's always great to see you back on our site. (: Thank you for your positive words. As you know, we try our very best to ensure quality curation and we're glad that all the processes we've set in place have been beneficial to you. Looking forward to offering you even more in future!

Posted 4 years ago

“I really love how genuine this business is! The items arrived in the condition they describe and prices are reasonable. Processing and shipping are incredible... super fast during this COVID-19 situation. I am also amazed by the very responsive customer service. Definitely, definitely come back for more in the future! One thing though... I hope you add more Fendi and Prada bags and accessories. :-) Very great place to shop overall. 10/10!”

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Posted 4 years ago

Dear Sumida, thank you for taking the time to leave us a review. The team did a little happy dance after reading your feedback! We really appreciate this, and hope to see you back on the site soon! Do not hesitate to reach out to us if you have any questions! (:

Posted 4 years ago

“Not bad Dior bag it don't look new but still fine condition. The MCM key ring looks so cute and sporty.”

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Posted 4 years ago

Hi Christine, thank you for leaving a review! Glad you love the bag and the keyring. And, yes, as a luxury consignment platform, our prices are definitely lower than boutiques as they are pre-owned. Also, as an online business, we do not have a physical store for you to browse. That is why we have a hassle free 7-day return and refund policy so that you can shop in the comfort of your own home, and reach out to us to arrange for a return should the pieces not be to your liking. See you back on the site soon!

Posted 4 years ago

“Fantastic! Love my purchase. The shoes fit beautifully and were exactly as described and pictured on the website. I will be happily making another purchase at The 5th.”

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Posted 4 years ago

Dear Davis, thank you for taking the time leave a review on your experience shopping with THE FIFTH COLLECTION. We're so happy to know that everything went well, and exceeded expectations! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Looking forward to offering you more in the future! See you on the site soon. x

Posted 4 years ago

“Item as described. Happy with my first purchase. Thanks.”

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Posted 4 years ago

Dear Jen, thank you for shopping with us and for taking the time to leave us a review. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 4 years ago

“I ordered a sweater - it had a hole in it. I was offered a 10% discount, which I accepted. When it arrived, it turned out it had been mended, but so poorly that I would have done the job much better myself. All in all, I am satisfied with the quality of the merchandise and the prices are affordable. Another issue is that I was overcharged by DHL, which I am trying to clarify now.”

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Posted 4 years ago

Hi Barbara, thanks for taking the time to leave us your review. I'm sorry to know that your experience has been less that satisfactory. We are constantly working on improving our service, so we appreciate the feedback. With respect to the hole, we emailed to inform you that the cardigan had a hole and we've also highlighted that we've mended it - we sent pictures of it for your reference. We also offered you a 10% off, to which, as you've mentioned, you have accepted both - condition and the discount. On the matter of currency, there is nothing much we can do as we are a Singapore-based company and will charge in Singapore dollars. As is a common practice amongst online websites, we've made it easier for our international collectors to shop in their currency by changing it to USD or GBP or Euros, etc. This is an approximation based on the rate for the day (this is also written on the site so as to avoid confusion). On the matter of DHL, with your permission, let us take a look into that as well, and enquire with DHL. Once again, I'm really sorry you weren't completely satisfied with us.

Posted 4 years ago

“Great customer service! Responsive and answered all of my questions. Bag came and was in great condition for a vintage piece, and at such a fair price!”

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Posted 4 years ago

Dear Sabrina, thank you for leaving us a feedback! We really appreciate the time taken to write us this review. We're so happy that you love the purchase. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. And we're glad that you enjoy our selection and prices. Apologies on the box! We will take note and review the packaging! Nonetheless, we are glad that everything worked out! Looking forward to offering you even more in future!

Posted 4 years ago

“Very well curated and described, returns are very easy when something doesn't fit.”

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Posted 4 years ago

Dear Sue, thank you for taking the time leave us your review and providing us feedback. we really appreciate this. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. On the feedback of price ranks, we've actually made it easier with a price filter so that you can make your selection more curated according to the amount of money you'd like to spend. We are currently in discussions on improving the site, which also includes setting up the customer profile so that the system remembers certain details. This does take time, though, but hopefully we can get that going! As with returns, we have a hassle-free 7-day return and refund policy on all non-sale pieces (applicable worldwide). On sale pieces, our policy is that it is non-refundable. However, we do provide an alternative - if you'd like to option of returns and refund, the piece can be purchased at its original listed price. I hope this answers your concerns! Once again, thank you for shopping with us and we look forward to having you back on the site! best, Rohai

Posted 4 years ago

“Love the clean, simple, no-fuss website interface and user experience. Love the prompt, polite and customer-oriented replies. Looking forward to more ideas to market slow-moving items.”

Helpful Report

Posted 4 years ago

Dear Joyce, thank you for your continued support! We really appreciate the time taken to leave us a review and provide us with valuable feedback. Rest assured, we are working on improving the system as well as the site so that it is more efficient. On the marketing of slow moving pieces, we are looking into this and making the necessary adjustments to our curation process. However, while we do market the pieces on EDMs, social media platforms etc, the most powerful tool is by word of mouth as most our clients do share their items on their own social media profiles. Having said the above, we really appreciate the support, and we look forward to offering you more and better in the future.

Posted 4 years ago

“I love fifth collection everything about it is professional . The merchandise always arrives before the due date perfectly packaged and as described . Whoever does the selection and purchasing of the secondhand goods has a very discerning eye . I’m never disappointed . I would really like it if you could maybe let people from Australia purchase the things priced over $1,000 in two instalments so we don’t have to pay the huge duty . I feel cheated having to pay duty on secondhand goods . Maybe set up a lay by system where you can pay a deposit the pay the product before it’s sent ? Again Thankyou for all the care and attention you give . Kind regards Sharon Hardgrave Very satisfied customer”

Helpful Report

Posted 4 years ago

Dear Sharon, thank you for shopping with and taking the time to leave a positive review on your experience! We also really appreciate the feedback given. Yes, we totally understand the pain of custom duties and import taxes. Unfortunately, this is beyond our control. However, we note your suggestion, and will look into the possibility of implementing such a system. This, however, will take time. In the meantime, thank you again for shopping with THE FIFTH COLLECTION!

Posted 4 years ago

“Great vintage luxury online shop”

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Posted 4 years ago

Dear Christophe, thank you for your continued support! We are working on improving our site to be more intuitive! Thank you for the feedback - definitely something we'll work on.

Posted 4 years ago

“I’m really happy with the speed of response and efficiency at Fifth collection. In addition, the pre-loves items look almost brand new and always packaged nicely for delivery.”

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Posted 4 years ago

Dear Esther, thank you for taking the time to leave a review and giving us your feedback! We do try our very best to respond in the quickest time possible. And, yes, we pride ourselves in curating some of the best pre-loved pieces! (: Looking forward to having you back on the site, and offering you more!

Posted 4 years ago

“The Carven shorts were exactly as pictured. Sizing was accurate. Delightful!”

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Posted 4 years ago

Dear Lynn, thanks for taking the time to leave a review! We're so happy to know that everything is as expected! (: Enjoy your purchase and looking forward to having you back in the site soon!

Posted 4 years ago

“As an overseas buyer, I found the whole process from product viewing to selection, payment and receipt of product smooth and professional.”

Helpful Report

Posted 4 years ago

Hi there! Thank you for taking the time to leave a review. We really appreciate this! (: So glad to know that you are happy with the service! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. As for the marks and flaws, apart from describing them in detail, the photos take are taken by our in-house photographers do show them. However, if they're not very visible still, feel free to contact us via the chat and we'll be happy to send more images (: hope to see back on the site soon!

Posted 4 years ago

“Quick replay 👍🏻”

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Posted 4 years ago

Thank you! (:

Posted 4 years ago

“Excellent delivery service as usual, and great shopping experience. The filters work great!”

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Posted 4 years ago

Hi there! Thanks for taking the time to leave a review. So, glad that you like our filters, as well as shopping with us! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. However, as much as we do try to note down every flaw and detail, we do miss out on certain things. Afterall, this is done by personally by the curators. We try to balance that with the prices listed. Having said that, we do have a 7-day return and refund policy for all non-sale pieces! In any case, thank you for the feedback though! we will work on improving our curation.

Posted 4 years ago

“I was confused over the pricing and it was written in small print how the pricing was based on your currency. I Paid 500 dollars more because I didn't get an accurate answer to my use cost.”

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Posted 4 years ago

Dear Jo Ann, thank you for leaving us your feedback, we really appreciate this. Firstly, we’re very sorry to read that we unintentionally caused any confusion! 😧 We’ve taken the time to fully investigate this matter and our processes to understand exactly what happened to serve you better. The settlement is indeed in Singapore Dollars as shown in multiple places on the site and during checkout. You also contacted us via the chat to confirm the approximate USD equivalent shown on the site which we duly confirmed. While we don't control the exchange rate applied by your payment method, you should not have been charged much more (or less) that the amount indicated on the site or shared via our chat... In short, we’re confused too! But we want to help. With your permission, we will reach out directly to get more details from you and see if we can get to the bottom of this together and find a solution! Hope to hear from you soon!

Posted 4 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews