THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

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wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

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“Great experience both buying and selling through The Fifth Collection!”

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Posted 5 years ago

Thank you for your review! We're always glad to hear that you've had a great experience on all fronts. By both buying and selling, you are getting most value out of THE FIFTH COLLECTION but did you know that you are also actively taking part in the sustainable fashion movement and having a very significant positive impact on the environment? 💪👍😊

Posted 5 years ago

“Love it, very fast and helpful customer service team. Long waiting list for consignment though 😕”

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Posted 5 years ago

Hi Eda, thanks for the 5-star review and the feedback on how we can serve you better. We have always designed the business to be as helpful and easy as possible for our customers, and that includes the detailed descriptions and free delivery that you hope never changes (and it won't, don't worry!). On the long-waiting list for consignment, it's true that the demand to sell with us has outstripped our capacity to process all the items and this has led to us telling sellers that they'll have to wait to consign. This is in part because we have become the most trusted reseller in Singapore and people want to leave their precious belongings with a company they know will take meticulous care of them. We are actively working on increasing capacity and therefore shorten the consignment waiting list, but we believe in doing things right, thoroughly and not rushing through them, and that takes time! On drop-off authority, the issue has always been that it's great if everything goes smoothly, but it can become a real problem if something goes wrong: if the package disappears for instance, who is responsible? Even if the customer accepts the liability upfront, it's funny how things tends to look different when something bad actually happens. In the end, someone always feels like it was unfair: if it's the customer, we've ironically just lost a customer as a result of trying to accommodate them. This problem also fades away as our delivery fleet grows and we can accommodate less standard delivery times. In the meantime, however, we have decided to be strict on this point even if we understand the added convenience it would represent for many of our busy customers... Finally, on return of sale items, something's gotta give! 😀 On average, items on our site are 40-60% below retail price for products that are in great condition (if not brand new). When you buy from us, you also get service that is often better than you would get from the luxury brands themselves, coupled with a no-questions asked return and refund policy for our regular priced items. Then twice a year we run sales that reduce the price by up to another 50% which means you could be buying an item at less than 10% of retail price. As we said, something's gotta give: what you get is absolutely drop-dead unbeatable deals for your favourite brands and we get some guaranteed space back to fill with new arrivals. There's a risk that it may not fit properly, but that risk is already in the super discounted prices, and you very likely can get your money back on that piece by reselling again (with us too!). Just to put it in perspective, please also keep in mind that most of the luxury brands themselves don't allow return and refund on sales, some of them even not even on full price items, and if they do it's for store credit, all of which you don't have to worry about with us!

Posted 5 years ago

“Fabulous designer bargains to be discovered.”

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Posted 5 years ago

Hi Alexandra, thanks for your great review and the thoughtful feedback on packaging and photos. On the packaging side, from the very start we have tried to use mostly recycled or sustainably produced materials. This is not just general consideration for the environment, but also because our core business is part of the sustainable fashion movement. Our business has even been nominated for a number of sustainability awards. We continue to work diligently on improving our packaging in this regard. For the photos on mannequins, we get similar feedback from time to time and a lot of thought has gone into this on our end, but it is a much longer answer. We'll send you a PM so not overwhelm your review!

Posted 5 years ago

“Great service and selection of products. My definite go-to for vintage and pre-owned luxury in Singapore.”

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Posted 5 years ago

Thank you for the lovely review, we are thrilled that we have earned your recognition as the go-to for secondhand luxury fashion! We've been trying to set a new standard of service since day one and it's gotten us the best customers! 🤗

Posted 5 years ago

“Ordered a Longchamp bag some time back. They stated the condition of the bag was 'excellent', but I received a bag that had a sticky substance all over the metal round ring. I don't know how that could possible be seen as a bag in "excellent" condition.”

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Posted 5 years ago

Hi there and thanks for this valuable feedback. We always want to know when our customers are anything less than completely satisfied so we can learn from it and improve. We looked into your order history to understand better and you appear to be referring to an order from 4.5 years ago (Jan 2015)? We’re sorry to hear about this issue: we inspect every item when it is consigned and again before shipping when it is sold, and glue on the metal parts is definitely something that would not pass our quality control if we had noticed it. We can (and certainly do) make mistakes, it's what we do to rectify them that matters. For precisely these situations, we have always had an unconditional 7 day return and moneyback guarantee, if you had let us know about the problem, we would have gladly collected the bag for free (anywhere in the world) and refunded you immediately and in full. I would add that we are very proud of this market leading policy. However, what has us confused in this case is why you never reached out to us at the time to rectify the situation. Where you unaware of the policy? We also note that you’ve continued to purchase with us despite the initial disappointment...

Posted 5 years ago

“Well it was”

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Posted 5 years ago

Hi there, thanks for the very positive review. It looks like your comments might have been cut short, but we appreciate the comments on the fast refund process. We have always wanted our customers to feel comfortable buying from us knowing that they can return anything for a full refund, but also that return shipping is completely free too (even for international customers!). Your other comment was on condition which we'd love to understand better so we'll reach out separately. In the meantime, don't forget that you always have the best return and refund policy in the world to fall back on!

Posted 5 years ago

“Good selection of items of pristine quality..”

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Posted 5 years ago

Thank you for the nice review, you've highlighted a couple of the areas that we work especially hard on such as the curation (selection) and quality control which includes our market-leading authentication technology. We will reach out to you separately to better understand your comments on interface, we'd love to hear how we could be serving your needs better!

Posted 5 years ago

“Reliable! Good customer service and love their season sales!”

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Posted 5 years ago

Thank you for the positive review and glad you're enjoying the sales 😂 We handle our sales very differently than most sites: we don't do constant promotions but instead we have two major sales events each year that have become quite legendary. The discounted prices are available to everyone equally and you always know that the price you see is the best price. Simple and transparent!

Posted 5 years ago

“Easy to use website. Quick processing and fast delivery.”

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Posted 5 years ago

Dear Taimur, thank you for your great review and glad you're finding the whole process easy and fast! We've always wanted the website and service to be so good that it fades away and our customers can just focus on discovering and enjoying the best of fashion at unbeatable value. Thank you for your support on that journey so far!

Posted 5 years ago

“Great team, amazing curated items, excellent service and so many gems!!! I am completely addicted to TFC! ❤️”

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Posted 5 years ago

There's times such as these, where we know that all the hard work was worth it! 🥰 Thank you, Mathilde, for your great review and for being such a steadfast supporter of THE FIFTH COLLECTION from nearly the beginning. I think you are a testament to the long term relationships of trust that we aim to build with our customers and we look forward to extending this relationship long into the future too!

Posted 5 years ago

“I have enjoyed my shopping spree with Fifth Collection since 2015. Everyday I gets to shop at my free time and I LOVED it. Thanks 5th team, you are fabulous 😍”

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Posted 5 years ago

This is such an awesome review, I think we're going to frame it and put it on the wall in our office (after we wipe the tears of joy from our eyes) 😂 You made our day, Cindy, and it means so much more coming from a customer that has been with us for so many years and has experienced our service over such a long period of time. Thank you!

Posted 5 years ago

“TFC has provided me with a fuss-free way to sell my preloved items.”

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Posted 5 years ago

We're glad that you are finding our Personal Seller Service fuss-free! From the start, we always wondered why selling preloved luxury couldn't also be a luxury experience? So we set out to build the business that would make it so, and created a new industry standard for online secondhand in the process. Thank you for your trust and support!

Posted 5 years ago

“Great deals always!”

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Posted 5 years ago

Thank you for your review and glad you're getting all the great deals! In addition to great value, did you know that that buying from us is actively taking part in the sustainable fashion movement? Looking good, doing good and saving money - that's why our tagline is Intelligent Luxury!

Posted 5 years ago

“Excellent customer service!”

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Posted 5 years ago

Thank you for your awesome review! We love our customers and pride ourselves on providing them with the highest standard of service possible.

Posted 5 years ago

“efficient, convenient. customer friendly”

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Posted 5 years ago

Thank you for your excellent review, Danna, it means a lot to us! 🤗Welcome as well to THE FIFTH COLLECTION, we're always excited to get feedback from our newest customers and hear all about their experience. We look forward to serving you again in future...

Posted 5 years ago

“They are very professional in their dealings. When my delivery was delayed because of heavy rain, the delivery man bothered to inform me in advance and apologised profusely. Keep it up!”

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Posted 5 years ago

Hi Carmen, thank you for your review and for highlighting some of the ways in which we try to personalise our service and make sure that buying and selling with us is fun, fast and easy! We'd also love to learn more about your thoughts on navigation, we will reach out to you separately on that.

Posted 5 years ago

“Excellent service. Definitely my prefer site for luxury used items.”

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Posted 5 years ago

Dear Catherine, thank you so much for your compliment and we're very glad to hear that we are your preferred site! We have always aimed and will always aim to provide best service, real authentication and full guarantees to make THE FIFTH COLLECTION the best in class for you.

Posted 5 years ago

“Great service and reliable I have been consigning with Fifth collection since it started”

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Posted 5 years ago

Dear Esther, thank you for your kind words and all of these years of trust - we wouldn't be where we are today if it wasn't for such amazing customers as you! We look forward to serving you even better in the years ahead.

Posted 5 years ago

“Such a very breeze buying and selling with them. Very professional service, and well curated items. Always something new to look at!”

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Posted 5 years ago

Thank you so much for your feedback, it means a lot to us that you've had such a positive experience both buying and selling from us. You are what our tagline Intelligent Luxury is all about!

Posted 5 years ago

“Fantastic fast and easy”

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Posted 5 years ago

Thank you, Cindy! This is exactly what we want to hear from our customers: we aim to make it safe, fast and easy so our customers can focus on having fun and enjoying the best quality and style.

Posted 5 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews