The Gin box Shop Reviews

Name: The Gin box Shop
Rating: 4.86

4.9 Rating 281 Reviews

97 %

of reviewers recommend The Gin box Shop

Company Reviews

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Metrics

4.9

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

07759 223422

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The Gin box Shop 5 star review on 16th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, Easy ordering and the St Giles Gin range was an absolute beauty of a find. Highly recommend the company/website and the Gins.”

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Posted 5 years ago

“absolutely 5 star service, I would totally recommend them.”

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Posted 5 years ago

“Alastair at the Gin Box Shop helped me with a special sample gift for a stocking filler and I couldn’t be happier! It was a pleasure doing business with them and I can’t recommend them highly enough. Excellent customer service and a lovely friendly manner. Thank you again for all your help.”

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Posted 5 years ago

Hi Moira, thanks for leaving us the feedback - it was a pleasure to help. Have a great Christmas, and don't hesitate to get in touch if you need something special made up again. All the best, Alastair

Posted 5 years ago

“Excellent!! Able to choose from a wide range of gin for present. Well presented and packaged.... Ideal present.”

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Posted 5 years ago

“Amazing little company phoned to order 24 pouches for my gin advent Callander. Told them I wanted 24 surprise gins and they delivered it was amazing.. will be ordering again..”

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Posted 5 years ago

An absolute pleasure to have helped. Great to chat to you over the phone too. Just get in touch with me personally in the future if you have any more special requests, all the best and have a wonderful Christmas, Alastair at TGBS

Posted 5 years ago

“The best customer service EVER - was having trouble with an online order (on a Sunday!) and got a call to ask if I needed help. All sorted over the phone with Bob, such a wonderful service. Would definitely recommend and use again,.”

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Posted 5 years ago

“Quirky little samples purchased as a gift which were delivered quickly”

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Posted 5 years ago

“Great service, very easy to order online and the Gin was delivered on time. Would use again and recommend.”

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Posted 5 years ago

“Great range of gifts and interesting wide range of gin flavours. Both orders were easy to make and arrived very promptly in post.”

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Posted 5 years ago

“Easy to work. Quick delivery and looks good. Very happy!”

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Posted 5 years ago

“This was for a small Christmas gift so can't comment on quality. Order was prompt and efficient.”

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Posted 5 years ago

“My Gin arrived in a sorry state down to Royal Mail I hasten to add, The Gin Box Shop dealt with this very swiftly I had a new bottle within 48 hours and a full refund on my postage. Very happy with the NB Gin and the excellent customer service I received”

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Posted 5 years ago

“Good selection of gin. They arrived in a small packet which fits in the letter box. I found the information card very useful.”

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Posted 6 years ago

“As a new customer I would like to say that I have recieved the best customer service for ages. Great help with a postage problem and The company kept me informed of the delivery and also tracked my package, which was sent Parcel force at no additional cost to me. I would definately recommend The Gin Bix and will use them again in the future. Thank You once again.”

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Posted 6 years ago

“the service was fantastic. Bob was so helpful and my daughter was absolutely delighted with the gins chosen. She is going to have a gin tasting evening with a close friend. thank you so much for your help and advice Bob AND the parcel arrived on the day you promised. I would recommend your shop nto everyone”

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Posted 6 years ago

“Fantastic 1st class service the items I ordered were delivered within a number of day and were correctly packaged will definitely order from Thr Gin Shop again”

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Posted 6 years ago

“Great shop, great service! The guys gave me advice on what to buy and I'm thrilled with the purchases. The Xorigeur is delicious. Lovely people, really friendly and helpful and made me feel like I was getting a personalised service. Also love all the suggestions and recommendations on each gin page, great for creating cocktails and getting the perfect garnish, which it turns out makes all the difference! Will definitely be shopping here again.”

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Posted 6 years ago

“The gin I ordered from you - turned up at my address and not that of the intended recipient. I telephoned you 3 times and no one bothered to return my call. I was left with a bottle of gin I didn't want and had to order another bottle (from what turned out to be a much more reliable company, Amazon Pantry) for my friend. Watch out - this is exactly why large companies eventually take over everything.”

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Posted 6 years ago

Hi Nicki, I have just tried to call you, but unfortunately couldn't get through, I have left you an answerphone message and will also try to call you again later. First off - We have issued you with a full refund, including the postage. Your experience is of great concern to me and we have taken a number of actions this morning to ensure this doesn't happen again to a customer: 1. We apologise profusely that you were unable to contact us, nor receive a reply from your answerphone message. Unfortunately we didn't receive a missed call notification nor a voice mail notification from your call - as in it didn't appear on the phone to indicate there was one (!) - I have just called the answerphone, and your two messages are there. (fortunately for us, they are the only two message on our phone). I will be changing this phone today to ensure that when customer leaves us an answerphone message we know we have one. Just to be sure - We didn't receive an email from you either, please let me know if you sent an email because I'd like to know whether we missed this. 2. With regards to your address, I can see that the address we received is the same as your billing address (as per your complaint) - In explanation, I have spoken to our web development team, and they believe perhaps you refreshed the checkout page before going to Paypal and in doing so the "ship to billing address" button was checked, and hence carried through to Paypal and then was given to us upon checkout. This check box should never be ticked as a default option even upon refreshing the page, and we are sorry that this happened with your order. The development team is changing this this morning. As a small business we are always trying to improve and it is only through customers communicating with us that we are able to do so. Thank you for letting us know of your issue, we hope that this response is of some reassurance that we take our customer experiences very seriously indeed. Thanks for helping highlight an issue with our site and phone(!), please have the bottle of gin on us, and if you don't like gin please send on to a gin lover. Kind Regards, Alastair The Gin Box Shop

Posted 6 years ago

“Bought for my friends birthday! She loved it. Very unique gift!”

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Posted 6 years ago

“very good service and very pleased recipient of the gift”

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Posted 6 years ago

The Gin box Shop is rated 4.9 based on 281 reviews