The Gin box Shop Reviews

Name: The Gin box Shop
Rating: 4.86

4.9 Rating 281 Reviews

97 %

of reviewers recommend The Gin box Shop

Company Reviews

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Metrics

4.9

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

07759 223422

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The Gin box Shop 5 star review on 16th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering on line was easy and I liked the prompt updates regArding delivery. Also, the goods were very well packaged.”

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Posted 6 years ago

“Parcel arrived on time, well packed & as described/shown on the site. Helpful guide shows suggested "how to serve" for gin novices and to get the best from the individual gins.”

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Posted 7 years ago

“Bought a bottle of gin for my 2 week old nephew. He was delighted to receive gin as everyone had given him flowers :)”

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Posted 7 years ago

“All serves very good thank you”

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Posted 7 years ago

“Well packed and arrived very quickly,”

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Posted 7 years ago

“The Gin Box were so helpful and incredibly efficient - wouldn't hesitate to recommend them! The gift came quickly and perfectly wrapped, they responded to all my questions with due diligence and quickly. Great shop, great choice, great product!”

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Posted 7 years ago

“Reasonable price, quick delivery, happy Sis-in-law! Will purchase again for other sis-in-law.”

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Posted 7 years ago

“Great service and communication throughout. Fast delivery will definitely use again.”

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Posted 7 years ago

“Didn't arrive on Correct date ! Wasn't informed! And refunded wrong amount! Life to short to bother chasing - better and more professional options.”

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Posted 7 years ago

Aside from giving a due apology and checking on the progress of the order, we let Jane know that we would issue a full refund for the 24hr postage costs (£7.45) as compensation for our courier's error - the parcel was taken to the wrong depot, which is a rare and unfortunate occurrence and thus the delivery of the parcel was delayed until after the weekend. We freely admit than an initial refund error occurred - only £1.50 of the £7.45 postage refund was issued. This was an accounting error, and the balance of this refund was issued as soon as we had this feedback. As a form of compensation for this error we have also informed Jane that we would happily upgrade any further order to 24hr free of charge. Due to the number of parcels we ship we are unable to follow individual shipments, and unfortunately Jane's email was read after the weekend (her email informing us of the issue was sent after office hours on the Friday evening) so disappointingly there was little we could do to speed up the delivery of the package. We have endeavoured to do whatever we can to reinstall customer confidence but unfortunately we haven't received replies to our emails/reviews.co.uk private messages. We sincerely apologise to Jane once again for any inconvenience caused. Alastair Harlow TGBS

Posted 7 years ago

“This item was bought as a gift for a friends birthday - excellent service throughout”

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Posted 7 years ago

“Easy to order once account set up, very quick delivery, brilliant.”

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Posted 7 years ago

“The service and choice was outstanding. The quality of the gin was superb and I will definitely be ordering some more.”

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Posted 7 years ago

“Excellent choice in gin and accessories Good communication and delivery (item purchased was a gift) Would recommend and use again”

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Posted 7 years ago

“I brought some tester selections for my fathers bday, they arrived very quick in the post but I was very disappointed as I thought they would be in mini bottles, didn't look a great present to open just sachets in a box”

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Posted 7 years ago

Dear Gemma, Thank you for leaving a review with us. We’re sorry to hear that the gin box was not as you hoped. We believe that we have photographed the product and described the product clearly on our site, and have also highlighted the the fact we use plastic sachets as opposed to glass - In light of your review we have recently iterated this fact beneath every gin available to sample so as to be even clearer. Ultimately, we're sorry that the pictures and product description did not giving you an adequate impression of what the product would look like. We feel that sometimes customers are so enthused by the mix and match idea that it's easy to miss the details. We're proud of our gin boxes as they provide customers with a convenient and affordable gin sampling solution, that has the bonus of fitting through one’s letter box; a glass miniature selection would be in a large package and have to be signed for and thus be costlier. I hope that you accept our apology, and consider using our store again. Kind Regards, TGBS

Posted 7 years ago

“We had ordered the 24hrs service for the next day and paid for it. However didn’t arrive until 48hrs had gone...”

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Posted 7 years ago

Dear Customer, We are sorry to hear your parcel did not arrive when you expected it. However, I have looked up your order and can see that it has been delivered within the specified postage requirements. We received your order at 16:58 on Wednesday 13 September (after our advertised 11am working day cut off period), and thus your order was processed before 11am on Thursday 14th September, with an expected delivery date of Friday 15th October. I can see that your order was delivered and signed for on Friday 15th September, therefore falling within our delivery terms and conditions. Aside from advertising in our header that there is an 11am cut off period, we do also have an estimated delivery date calculator within the checkout section where this predicted Friday delivery date would have been shown when you selected your postage option. I’m sorry but it appears you must have missed both of these items. Please let me know your thoughts on the above as we would like to address this negative feedback in a positive light. Perhaps you would consider replying, and letting us know where we could improve the notice of delivery service. Kind Regards, Alastair

Posted 7 years ago

“The order arrived quickly which was great and the information on each item was good, but I felt unable to give it as a gift as the presentation of the gin in plastic sachets didn't look very special. Given the cost and that it was sold as a gift box I would have expected a more aesthetically polished product. It reminded me more of hospital supplies! I had anticipated it would arrive in replica miniature bottles is a single box. I ended up spending more money to transfer the contents to miniature bottles and display basket which caused additional inconvenience and cost. Whilst this may have been my error for not reading it closely enough it was very disappointing and I would not consider this as a gift again.”

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Posted 7 years ago

Dear Julie, Thank you for leaving feedback with us. We’re sorry to hear that the item did not present itself as you had expected. We never set out to mislead our customers, and believe we have photographed the product and described the product clearly on our site. We have also chosen to highlight the important information with regards to the sachet vessel, in which we use to ship the premium gins in. It’s a shame that the pictures and description did not suffice in giving you an idea of what the product would look like. The product is designed to be a convenient and affordable gin sampling concept that can fit through one’s letter box - a glass bottle would not, and would also add considerable cost to the product. Although we say it can make a great gift for a gin lover, it is not primarily advertised as such. If you had got in touch shortly after your purchase we would have attempted to rectify the situation, and perhaps send out a selection of other distiller’s miniature bottles (there are a few options available on our site), to the value of your original purchase, and as a replacement upon return of the original items I’m sorry on this occasion you were not happy. Kind Regards, TGBS

Posted 7 years ago

“Very easy to order and quick delivery”

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Posted 7 years ago

“huge choice, rapid delivery, good communication”

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Posted 7 years ago

“Very easy and efficient website/delivery and great gin!”

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Posted 7 years ago

“Good gins and quick delivery.”

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Posted 7 years ago

The Gin box Shop is rated 4.9 based on 281 reviews