The Gin box Shop Reviews

Name: The Gin box Shop
Rating: 4.86

4.9 Rating 281 Reviews

97 %

of reviewers recommend The Gin box Shop

Company Reviews

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Metrics

4.9

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

07759 223422

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The Gin box Shop 5 star review on 16th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the Gin Box on line as a get well for a friend who had been in hospital for an operation. The delivery was timely and the gift was extremely well received in fact they were delighted. I felt the cost was very reasonable and will use the facility again.”

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Posted 5 years ago

“I bought a bottle of gin as a present and had it sent directly - worked out really well. Bob was great in assisting. Will certainly be a return shopper. Thank you!”

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Posted 5 years ago

“Excellent service from alistair, very prompt responses on email, and informative feedback for tasting selections. A great experience for testing new gins!”

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Posted 5 years ago

“Fabulous personal super-speedy service and did exactly what it said on the bottle! Will definitely be headed to the Gin Box Shop again and highly recommend. Cheers!”

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Posted 5 years ago

“Apparently cheap packaging but good for smuggling in places,should have read the print better,so my fault but proof will be in taste I suppose”

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Posted 5 years ago

Hi Paul, Thank you for taking the time to write some feedback. We're sorry that you missed the description of the product and the photos on our site. Please note for potential future purchases that we have specifically created a "GLASS MINIATURES" section where one can purchase products more suitable for little gifts. We have tried to make it very clear what customers are getting with the gin box product in question; we highlight all the important facts RE the boxes in orange uppercase letters on the product page, as well as have a photos of them too. As you might have gathered, this sachet and box product has been designed with the purpose of fitting through ones letterbox, and allows customers to choose from a wide range of gins, "try before you buy as it were" : the packaging solution for these gin boxes has been designed for convenience, as opposed to a high-end product. However, I'm pleased to say that we will be launching our glass miniatures mix and match product later on this year. Ultimately, we take your feedback on board and will look into ways of making it even more clear - we hope you enjoy your selection of gin! Kind Regards, Alastair TGBS We wouldn't advocate the smuggling in of sachets into places ; )

Posted 5 years ago

“we were being taken care of, no hassle”

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Posted 5 years ago

“My friend recommended your site to me. Reasonable prices, can choose postage options. Clear to navigate and i had no problems. I will order from again for sure. Super Easy transaction.”

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Posted 5 years ago

“Brilliant service thank you”

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Posted 5 years ago

“Great products at competitive prices. Customer service excellent - Alastair was quick to reply to emails and sorted my problem out to my satisfaction. Would use them again.”

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Posted 5 years ago

“Great personal service, you can't beat having a conversation with someone who clearly knows and loves the product they're selling! So 4 different bottles of gin and a dozen tonics later, thanks Bob!!!!”

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Posted 5 years ago

Thank you for your review Dominic, really kind. Bob and I chatted about your local gin experiences, and what to recommend you, your quite the enthusiast I hear. We now have the Dartmouth gin back in stock, it's recently one a classic gin of the year award too, and we think rightfully so. Hopefully it will still be on our shelves when you are through your current bottles. We are always happy to talk gin, so thank you for getting in touch. Kind Regards, Alastair & Bob

Posted 5 years ago

“Really quick and fast delivery, would love to try lemony sherbet 3 pugs gin on a miniature 😃”

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Posted 5 years ago

Thank you taking the time to write a review; we hope that you enjoyed your Three Pugs Blackcurrant gin! Quite a full flavour with that one, sharp and sweet, whilst not being too sickly, we like it as a replacement for creme de mure in a bramble cocktail. The lemon sherbet variety, we haven't tried that one. Perhaps we'll ask for a sample. Our list for new gins is as long as my arm, so we might have to wait a while, there are so many good gins out there!

Posted 5 years ago

“Great idea, great selection, easy to use website, and a much-loved gift!”

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Posted 5 years ago

“Good selection and excellent customer service. A small issue with the courier was swiftly and thoroughly dealt with in a manner that gave me comfort that they are committed to high standards of service all round”

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Posted 5 years ago

“Requested and paid for 24hr delivery. Purchased arrived closer to 48 hrs later. My impression was there was a lot of product listed but not available. Lots of other sites available. I might try them next time.”

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Posted 5 years ago

"Private correspondence" reply now "Public": Dear Andrew, Thank you for leaving us feedback, and apologies that I didn't reply sooner. Firstly, I’m sorry to hear that the gift did not arrive when you expected it to. Please bear with the lengthy reply, but I would like to be as thorough as I can on this matter. If you could read through the below and let me know your thoughts I would appreciate it. Kind Regards, Alastair YOUR ORDER I have taken a look at the order and can see that it was placed on Monday 21st January at 14:00, thus, as advertised in our header and at checkout would not have been included on the shipments for the day because our cutoff period is 13:30, therefore the next available date to process and ship the item with our courier was the following day on Tuesday 22nd January. OUR ESTIMATED DELIVERY CALCULATOR We have developed an estimated delivery date calculator so as to assist customers with when to expect parcels, this calculator is highlighted at checkout in orange to be as noticeable as possible, and it would have identified that the next available date for delivery on Parcel Force 24hr, as per our shipping terms, would be delivery for Wednesday 23rd January, if it was placed on Monday 21st January after 13:30. (Please read very bottom points to read more on this*) It certainly appears that you missed this section upon checkout, which we are sorry to see. DELIVERY I have looked at the tracking information for your order and can see that a delivery was made on Wednesday 23rd of January, inline with our shipping T&Cs. IN CONCLUSION We don’t want customers to have bad experiences with us, and we are immensely proud of our customer service. It is very rare that things go wrong with the service we provide, but it does happen on occasion and we always try and communicate with our customers and resolve the matter in some way. However, in this case, I believe we fulfilled our service within our terms. WHAT WE WOULD LIKE TO DO TO NOTIFY CUSTOMERS MORE We have had issues renaming the “24hour” service itself on our site, because of limitations to the Plug-ins we use from Parcel Force as its respective identifier given by Parcel Force, but we are looking in to how we might be able to rename it: “Priority Delivery” & “Standard Delivery" so as not to mislead customers. Furthermore, we are hoping to implement the SMS - Text Notifications system so customers can keep updated with their package’s whereabouts and hopefully specify preferences to the delivery. STOCK AND AN APOLOGY I'm so sorry that we seemed to be down on stock when you ordered with us. We are currently undergoing some changes to the business and opening a shop, so cash flow is have a little impact on being able to stock all our ranges... but we are working hard to replenish the shelves and offer more gin to our customers. We are currently trying to increase our variety or British gins, especially with Brexit on the horizon, so we have lots of interesting gin becoming available to customers soon. I would happily send you a little sample sachet or two of a couple of new gins that we are getting in from Whittaker's Gin, that's if you are interested? Please do let me know! THE ESTIMATOR ON CHECKOUT SHOULD HAVE INDICATED THE FOLLOWING: There are number items that should have informed you when to expect the delivery or informed you of the delivery service: 1. The “order within xxxx to ship xxxx” would have indicated the following to you: “Order within 23hrs 30mins to ship Tuesday” 2. The respective shipment choice method would have stated: PARCEL FORCE 24 HR “Expect delivery on WED, JAN 23RD" 3. We have a “Please Note” section stating: "PLEASE NOTE: DELIVERIES ARE BUSINESS DAYS ONLY AND ARE PROCESSED AT 1.30PM. ORDERS MADE AFTER 1.30PM WILL BE PROCESSED THE NEXT WORKING DAY. THE ESTIMATOR ABOVE WILL HELP YOU SELECT THE CORRECT SERVICE.”

Posted 5 years ago

“Excellent company”

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Posted 5 years ago

“These guys are brilliant. Passionate and committed to developing a really great businsss but most of all, personally live and breathe customer service. I’ve had several great experiences and wish them well for the future. Mark G”

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Posted 5 years ago

“I had left it late to order for Christmas but y present was delivered in plenty of time. I was pleased”

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Posted 5 years ago

“Reasonable postage charge and quick delivery would make me use this company again. Thank you.”

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Posted 5 years ago

“Couldn’t recommend the gin box shop enough. At first there was a mix up with my payment, I emailed them and they sorted it immediately for me. They even sent it first class with gift wrap as I was worried it wouldn’t make it in time for my wife’s birthday. Will use again”

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Posted 5 years ago

“Absolutely delighted with my purchase. Fantastic and fast service and really appreciated being able to choose my own gins to go in the boxes. A really great and varied selection. Wouldn't hesitate to purchase from again.”

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Posted 5 years ago

The Gin box Shop is rated 4.9 based on 281 reviews