The Koin Club Reviews

Name: The Koin Club
Rating: 1.78

1.8 Rating 158 Reviews

18 %

of reviewers recommend The Koin Club

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Metrics

1.8

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for my preordained coin set at the beginning of January. On the basis coin set would reach me by the end of march. Just over £200 and 4 months later and nothing.left numerous emails and no reply.paypal have said l have to wait till early July until l can try to claim my money back.the 2023 premium proof set is freely available on ebay.dont know what's going on but I'll not be using these again.no use phoning them as the lines are permanently closed”

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Posted 1 year ago

“I’ve had a great experience so far. All my coins for the collection are in order, customer service has responded to my issues concerning updating my payment. I’ve put an order in for some coins. They say that they have shipped and I have tracking info already. There’s a lot of negative on here so trying to spread the good side.”

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Posted 1 year ago

“Coronation of King Charles III Commemoratives for my grandchildren. Ive not had any further information about the order ive sent messages to customer service but had absolutely no response whatsoever. I fear ive wasted a lot of money and the items will not be delivered 😕 If koin club read these reviews my order number is Order number: 268266. Waiting for a response 12April2023 Update 20th April. Ive now lost patience with this firm customer service is terrible. No reply to any of my many many messages the order is still not dispatched i had an email saying stock arrived on 10th April so it should have arrived long since. Now its too late so i have asked on various emails for a refund. Still zero response from you.. so ive opened a resolution case with PayPal to recover my costs. I would not recommend nor deal with this firm ever again.”

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Posted 1 year ago

“If I could give one star I would. Missing a coin for my collection after weeks of backwards and forwards they finally agreed to send me the missing coin. They sent the wrong ones they also sent me a new collection that I didn’t order. Now two months after raising the missing coins and emailing every single day. Messaging through Facebook they totally ignoring me do I have an incomplete set I’ve paid for and two new coins I don’t want”

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Posted 1 year ago

“I placed an order and subsequently emailed them (as there was no phone number listed for them). It is now 12 days later and I have still not had a response from them! I have followed up with subsequent emails AND sent them messages on Facebook. In the time between originally emailing them and following up with subsequent emails, I have received my order but it is damaged. I've raised this with them but am yet to receive a response. A completely ignorant company! Avoid Avoid Avoid!!!”

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Posted 1 year ago

“Orderd 3 disney bills. Price 25 eu.ok.shipping 9 eu. Expensive butt ok. Importtax 28 eu because site is not registerd in the EU. NOT OK. Final price 62eu for priced 25”

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Posted 1 year ago

“They keep sending duplicates for the collection I ordered. Contacted them multiple times on this. Told to send them back, however, their label site doesn't recognize U.S. addresses. They also said each coin would be $9.99 plush shipping, when in fact each coin is $40 plus shipping. They are a nightmare to deal with. I don't think I will ever get the collection completed.”

Helpful Report

Posted 1 year ago

“I've ordered a number of coins as part of series. They've delivered some but not all and have sent duplicate coins on no fewer than 3 out of 14 orders. Customer service is not very responsive and yields nonsense answers. No value to contacting them at all. Their online account information is also unreliable. At this point, I'm not sure that I'll ever complete my collections since my subscription for one has just disappeared from my account. Not really worth the trouble. Stay away.”

Helpful Report

Posted 1 year ago

“I made an order by number: 14802 in 19 Dec 2022, I did not receive it till now, send them many emails & they keep saying that we shipped it. I asked for a tracking number but they did not provide me a valid one, I asked for a refund or to resend it again but that never happened. It is a really Horrible experience, they are a scam now so do not buy from them”

Helpful Report

Posted 1 year ago

“After sending endless texts to say I hadn’t received goods and eventually asking for a refund I ended up reporting the problem with the bank. After being a long-term customer I will not be recommending this company in future”

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Posted 1 year ago

“Ordered from them weeks ago and still haven't received anything from them. Customer service is unresponsive and I am unable to track the shipment with the information they provide. Can't access an account either. Watch out for them.”

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Posted 1 year ago

“😡😡😡😡😡 ABSOLUTE SCAM. DO NOT BUY FROM THEM. I bought a few items from here on the 24th of Nov, now it is the 24th of Dec. I bought the "Celebrating the Life of Her Majesty Queen Elizabeth II". I have not recieved most of my items. Additionally, it said that I had paid for a monthly subscribtion when I hadn't. They took the money from me. I did not look at reviews before purchasing my items. Now I deeply regret it. It is a complete scam and a waste of my time and money. They should be ashamed of themselves for blindsiding their customers. Their items are about rememberence and commemoration but they do this to their customers. What a disgusting thing to do. When I sent an email to them, they did not reply at all.”

The Koin Club 1 star review on 24th December 2022

Helpful Report

Posted 1 year ago

“One star is too many for these. I ordered a few coins as Christmas gifts at the beginning of December. I was promised (guaranteed) delivery within 5-7 days. I waited 2 weeks before I got in contact with them. They didn't reach out to me to advise me of late shipping or anything. Had a conversation via email with someone who failed to inform me of when delivery would be. Eventually she admitted she can't guarantee delivery before Christmas anymore... I then get notified that today...after 3wks of waiting.. they have shipped my order. I then get an email telling me that one of the items I ordered is no longer in stock.. I paid for it 3 weeks ago with no information of it being out of stock.. I am then told i will receive a refund within 7 days.. leaving me no time to get a replacement. I will never use this company again. Terrible experience”

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Posted 1 year ago

“Absolutely rubbish would definitely not recommend”

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Posted 1 year ago

“Well I have to keep contacting you about my order then about 2 weeks ago you told me it was out for delivery I'm not happy with your service feel like I'm being constantly lied to I would like my money refunded”

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Posted 1 year ago

“Bad customer service, delivery never arrived, poor communication, still waiting for refund”

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Posted 1 year ago

“The worst company you order the coins take the money and they never send. You cannot email or call them. Everything is false. Do not order anything. I ordered coins is September and I still did not get it.”

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Posted 1 year ago

“I ordered a selection of coins in September. When they didn’t arrive I asked what was happening I was told to look at the website and be patient! I have since found out that 4 of my 5 coins are available but they won’t send them to me until the 5th is in. I bought them as Christmas presents and it’s not looking likely that I will get them. What ever you do DO NOT BUY FROM KOIN CLUB”

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Posted 2 years ago

“Bad experience!! I still have not received the coins i ordered back in mid September. These people are a bunch of serial scammers. So I will be writing to the Dorchester Police to investigate their fraudulent business activities”

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Posted 2 years ago

“I ordered and paid for the King Charles coins in September,was told del beg of October , then the middle of oct, then the end of oct . Then the beg of nov as it’s now nearly the end of nov and still no coins and no contact from them .”

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Posted 2 years ago

The Koin Club is rated 1.8 based on 158 reviews