The Koin Club Reviews

Name: The Koin Club
Rating: 1.78

1.8 Rating 160 Reviews

18 %

of reviewers recommend The Koin Club

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Metrics

1.8

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had signed up to the subscription when the first payment left my bank I called the koin club on the 0330 number without hesitation they cancelled my subscription I recieved an email instantly to say it had been cancelled so no hasels. People are quick to leave bad feedback not so quick to leave positive feedback. My experience has been great.”

Helpful Report

Posted 5 years ago

“Money taken from my account,phoned them,i was told i had signed up to the subscription (i thought id just bought a coin on Facebook).....asked for refund and to un-subscribe..was told "No sorry,cant refund,as another coin has already been posted"........over a week later,still no coin.....Avoid this company!!”

Helpful Report

Posted 5 years ago

“I joined the kion club and bought a set of icons,that where sent quickly,and found thay were wrapped in very securely,and for the service was very good and friendly,and I was very pleased with the conspiracy that are brilliant in mint condition,the service is excellent,and I have no problems in buying more coins from them.”

Helpful Report

Posted 5 years ago

“It's a shame because the product is actually quite decent. However they trap you into a subscription service which isn't clearly stated on their website (I couldn't find any trace of a subscription upon purchase at all) and they make it very long winded for a simple refund and cancellation claiming "security reasons" which is nonsense. Would NOT recommend it's not worth it.”

Helpful Report

Posted 5 years ago

“Not sure why there are so many reviews complaining about the subscription service. When I signed up, it was clearly stated that I would have to cancel or be auto enrolled onto the membership plan. The only downside is that you have to call them to cancel, rather than press a button, so maybe that's why people are finding it difficult. I kept my subscription and have almost finished my 2nd Disney Classic collection for my daughter to inherit.”

Helpful Report

Posted 5 years ago

“I ordered one item only. Payments are being taken from my account, for full set, which I never ordered. BEWARE. Don’t order online. Call and advise them one item required only, and ensure you cancel any future items in sets.”

Helpful Report

Posted 6 years ago

“I am very happy with my products and how fast the delivery was. I do not work for Koin club and so can only tell other my experience. I would recommend them to all after the great service I received. I only looked at the reviews after my purchase so it worried me but must say what a great experience I received and recommend to all. 5 out of 5 from me.”

Helpful Report

Posted 6 years ago

“Sent poor quality coins. Did msg them on Facebook but they was not interested. Also commented on a post with photos of damaged coins and my comments got deleted 2 times. Then they bloked me from msg them or comments on there posts. Avoid. Stick to royal mint or pobjoy. Don't waste cash on these cowboys”

Helpful Report

Posted 6 years ago

“Not happy with condition of coins when arrived. Told there not proof but there also not coins. Id rather pay more and have the coins untouched and in capsules. Not happy.”

Helpful Report

Posted 6 years ago

“Ordered a single Winnie the pooh coin and when offered the chance to buy the whole set I said no just the single coin. Today I found out they had set up a reoccurring payment and took my money anyways.”

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Posted 6 years ago

“I ordered the Marvel Medal, but didn't want the rest of the set so I called and cancelled and the person on the phone was so rude! I couldn't believe the service!”

Helpful Report

Posted 6 years ago

“The quality of the product is superb, as is the customer service. I can honestly say, having bought similar items, of a much lower quality elsewhere, that the Koin Club products are value for money. Customer service is also very important and I have nothing but good things to say about how this company operates. Superb.”

Helpful Report

Posted 6 years ago

“Great service really love my products”

Helpful Report

Posted 6 years ago

“Poor customer service, poor products, & the 5 star ratings being left by company, since they been made aware of the previous bad reviews, & sending emails asking people to give good reviews on here & feefo.”

Helpful Report

Posted 6 years ago

“Infinity marvel collection is fabulous. Great efficient customer care, couldn’t ask for better. Enjoying my collection immensely. Thank you koin club.”

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Posted 6 years ago

“The koin club is wonderful, and has lots of amazing collections”

Helpful Report

Posted 6 years ago

“Marvels Infinity War Collection is superb! The customer service team is beyond fantastic, and really care about their customers. 5/5”

Helpful Report

Posted 6 years ago

“Fantastic customer service”

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Posted 6 years ago

“Infinity war coins, Iv seen better quality marvel coins on Ebay, the whole secret 999 club is a joke especially as there letting in customers from another collection, just so the can make more money out of the so called specials for the club. Should of stayed to the original loyal 1st 999 collectors only, as originally set up for. & the so called customer service, only respond to certain customers quickly others have to wait, to much favoritism, Especially form the so called Nick Fury on the 999 club, when people say it as it is, he gets threatening, & dont get me started with the special treatment of people getting items not on 1st come 1st serve basis.”

Helpful Report

Posted 6 years ago

“My whole experience with the koin club has been a pleasant one. Good communication, easy to set up and decent quality products. No complaints here.”

Helpful Report

Posted 6 years ago

The Koin Club is rated 1.8 based on 160 reviews