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The Koin Club Reviews

1.8 Rating 173 Reviews
17 %
of reviewers recommend The Koin Club
1.8
Based on 173 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

Write Your review

The Koin Club 1 star review on 1st April 2025
Mike
The Koin Club 1 star review on 18th March 2025
June Sweet
The Koin Club 3 star review on 14th December 2024
Gurand
The Koin Club 1 star review on 28th November 2024
Kingsly John
The Koin Club 4 star review on 16th November 2024
Tewwy Grot
The Koin Club 5 star review on 21st October 2024
Anastacia Camila
The Koin Club 2 star review on 28th August 2024
Stephanie
13
Anonymous
Anonymous  // 01/01/2019
Can't get a proper response regarding my subscription. Rather annoyed as been waiting on an item since 17.3.25 wasn't told its a wait. Hence why it's only 2 stars. Was even told email and address was wrong when it is not.
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Posted 3 weeks ago
This was a present from my daughter and we are so sad that the coins were never finished being delivered and my set is incomplete and I've never been able to contact them or given any information as to how to get the rest of them....
The Koin Club 2 star review on 28th August 2024
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Posted 7 months ago
I keep getting payment failure on my almost finished 2 collections I put in a new card for payment and keep getting faIlure but there is $$$$$$ I'm the bank been to the bank and on there website and called tjete is money to pay fore my subscription wrote to them answer and I don't know if Zendesk there customer service line in Calif is still operating where I got rear help I don't know what to think now .I went back to activate emails to try and get a hold of zemdes no answer and no email saying we received your email yet just wrote the email May 4 ,2024 at about 9:20 pm ish see what happened a bit disappointed going so well also last order if I ever see my 2 subscriptions finish .........
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Posted 11 months ago
I've ordered a number of coins as part of series. They've delivered some but not all and have sent duplicate coins on no fewer than 3 out of 14 orders. Customer service is not very responsive and yields nonsense answers. No value to contacting them at all. Their online account information is also unreliable. At this point, I'm not sure that I'll ever complete my collections since my subscription for one has just disappeared from my account. Not really worth the trouble. Stay away.
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Posted 2 years ago
Yes have ordered a new king coin from them they in big demand I have sent emails to them but all that is our coustmer care team dealing with this but has happens no end to the end of the tunnel not happy with company at all
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Posted 2 years ago
I bought 2 coins from them and now I’m getting monthly shipments but didn’t subscribe at all for it. Now I’m being charged for coins I didn’t buy or even have in my cart. And the shipment code is saying that there was no order found. Is anyone else having this issue?
The Koin Club 2 star review on 19th August 2022 The Koin Club 2 star review on 19th August 2022
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Posted 2 years ago
I didnt receive the Tutankhamun Coin after 11 days
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Posted 2 years ago
Never received my coin order number 2221 and the tracking number doesn't work at all
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Posted 2 years ago
Still waiting for delivery 1 month after order and payment. If I had known this I would have ordered from elsewhere.
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Posted 4 years ago
Poor customer service, poor products, & the 5 star ratings being left by company, since they been made aware of the previous bad reviews, & sending emails asking people to give good reviews on here & feefo.
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Posted 6 years ago
Infinity war coins, Iv seen better quality marvel coins on Ebay, the whole secret 999 club is a joke especially as there letting in customers from another collection, just so the can make more money out of the so called specials for the club. Should of stayed to the original loyal 1st 999 collectors only, as originally set up for. & the so called customer service, only respond to certain customers quickly others have to wait, to much favoritism, Especially form the so called Nick Fury on the 999 club, when people say it as it is, he gets threatening, & dont get me started with the special treatment of people getting items not on 1st come 1st serve basis.
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Posted 6 years ago
The Koin Club is rated 1.8 based on 173 reviews