THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 7,902 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 7,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

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THEMAGIC5 5 star review on 1st January 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great fit and I can see clearly when I swim. Other goggles fog up quickly and the water looks murky. And so far no leaking. I read the instructions on how to care for them and hope they last a while.”

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Posted 2 years ago

“Are super comfortable and in the sea it looks spectacular”

THEMAGIC5 5 star review on 20th October 2022

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Posted 2 years ago

“Best fit I have found so far. I rotate between three pairs depending if I am swimming indoors our outside/ocean.”

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Posted 2 years ago

“Awesome fit!”

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Posted 2 years ago

“I was very skeptical because the goggles seemed flimsy when I took them out the package. I was almost disappointed! Buuuuut, then I used them for the first time and WOW! They are amazing. I can see clearly in the water, they did not fall off, no water came in, and best of all, they did not squeeze my eye sockets, so I was not in pain! These are wonderful. Thank you. Now I need a top notch music player when I swim.”

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Posted 2 years ago

“Perfekte Passform, guter Kundenservice”

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Posted 2 years ago

“They are not only very nice looking but of course the good fit makes me enjoy the swim more as it doesn’t leak and I don’t get out of the water with marks on my face that used to last hours.”

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Posted 2 years ago

“I chose the goggles I bought based on the description on the website - "works really well for outdoor swimming or in bright conditions." I read this as great for open water and indoor pools (as all the pools I swim in are brighly lit). I was excited to use them but ended up wearing them just the once as it was a very disconcerting, stressful, and somewhat frightening experience. I couldn't see more than a few feet in front of me, found myself swimming into the rope divider and couldn't do any tumble turns as I felt I was going to swim into the end of the pool as I couldn't judge the distance. I couldn't see what my watch said nor see the clock on the wall. I emailed them saying what had happened and Jenna felt it was perfectly fine to accuse me of "choosing the wrong goggles" and just thought than rather fix the issue of their miswording on the website, that I'd like to just spend more money with them at a discount. Apparently, I was informed, that the bright conditions means "outdoors" so in effect their website was saying "works well for outdoor swimming and ... outdoor swimming" which does not make sense. We went back and forth a bit and I was told I could send them back at my expense, UPS preferred, for a full refund. I also tried speaking with other people on the Facebook page. I found that at least 2 other people had bought the same goggles assuming they were for indoors as well and another member of staff thought it appropriate to accuse me of "choosing the wrong goggles" on my Facebook thread. By this time with the incredibly rude way I'd been spoken to, I had no desire to spend any more money with this company. I actually asked Jenna, "why would I want to do that, when I have an expensive but useless pair of googles sitting in the box and you have made no effort to fix the issue at hand?" but she refused to answer. I asked to be passed to someone higher up and was greeted with an email from Caylan addressed to just my name. No hi, hello or dear. Apparently, I hadn't noticed the "obvious” outdoor images on the website either which also made it clear (obviously) that these goggles were for outdoor only. We eventually got to the point where she agreed to refund my postage. I sent the receipt but nothing came through. Eventually once I had seen that they'd been received I emailed and Caylan responded with the accusation: "You had UPS charge us to deliver your shipment and so we paid them $38.88 yesterday via check. I do not feel like we owe you and them as that is unfair." I could not get over how rude this was. I had sent the googles back via UPS as requested, sent the receipt, and waited. At no point did I "make UPS" do anything. She had the receipt and proof that I had paid for postage so why did she just not take it up with UPS as why were they charging her a similar amount to what I had already paid if not more? If there were duties to be paid, they would be minimal and not $38.88. But this was all my fault apparently. If the wording on the website had been accurate then we never would have been in this situation. Better still they accept they made a mistake with the wording on the website and sort it out with a pair of goggles that were more suited to me. I have never been made to feel as stressed and upset by a company than this one. What was a gift from my parents for a special birthday has left a very bitter taste. For me, my clients make or break my business and if something is pointed out we then go out of our way to help fix our error. I would not be saying, which is what they did: "tough luck, it’s all your fault [even though it’s ours] – here’s a discount, just spend more money." The customer service training appears to be non-existent in the Magic5 and needs a serious overhaul. Incredibly disappointed and this made for a very stressful experience.”

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Posted 2 years ago

“No leaks and no sore eyes”

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Posted 2 years ago

“Great fit with no leaks and super stylish!”

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Posted 2 years ago

“Comfortable and don't leak”

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Posted 2 years ago

“very comfortable and a perfect level of visibility”

THEMAGIC5 5 star review on 18th October 2022

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Posted 2 years ago

“Snug fit, constantly clear. As a triathlete, essential for my performance in the water”

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Posted 2 years ago

“Great fit, very comfortable and work - bought in a bundle so have lenses to cover all conditions”

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Posted 2 years ago

“My daughter says the goggles are great after the learning curve of how to wear them.”

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Posted 2 years ago

“Great style, very good fit”

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Posted 2 years ago

“Two main reasons. The strap can be pretty loose and the goggles don't put big pressure on my eyes. And the most obvious: it fits well, and keeps the water out.”

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Posted 2 years ago

“The outdoor googles were great. I raced in them at the Kona Ironman World championship on Oct 6th Only problem is they were lost in transition. Very upset! Just received them around 4 weeks prior and decided to race on them. They were perfect no leaks and vision in the ocean to sight was awesome”

THEMAGIC5 5 star review on 17th October 2022

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Posted 2 years ago

“So crystal clear. They don't fog up. You don't need to make them super tight.”

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Posted 2 years ago

“I am impressed! the goggles fit perfectly”

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Posted 2 years ago

THEMAGIC5 is rated 4.9 based on 7,902 reviews