THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Cool goggles, fits quit nicely, like the story and product approach.
The quality of the connection of both materials needs work. It is not clean enough if you look at price/quality of the goggles.
”
- Remco
“
These goggles are absolutely fantastic! They provide a perfect fit, outstanding clarity, and never fog up, even during intense use. They feel durable and high-quality, making them a great value for the price. Highly recommended!
”
- Werner Wilkening
“
Excellent fit, great price!!
”
- Zachary Stewart Lewis
“
It would be great if THEMAGIC5 could better streamline their delivery process for the UK market.
”
- Alexey
“
perfect fit. most comfortable goggles Ive ever worn. no leaks. purple mirror perfect for sunny arizona outdoor swims. Seamless ordering process and quick delivery.
”
- Ross
“
Goggles great. Wasn't greatly protected during delivery. It arrived with a whole in the cardboard box and a dent in the box for the goggles. The goggles weren't damaged, so we didn't make a fuss. It was for my wife, since no other brand seemed to fit. And they are surprisingly well fitting.
”
- Morten
“
Fit didn’t work, Leaky and sore on the eyes
Overpriced and useless
To Magic5 credit they eventually provided a refund.
”
- Lachy
“
It’s now May 26 and I still haven't received either my full order or a refund.
”
- Povilas Lengvinas
“
The customer service is good, but for me the goggles are very leaky. The first pair they sent leaked like a sieve. They had me re-do the scan and they sent a second pair. This took about three weeks. The second pair also leak, so I have requested a refund. Apparently this is something that works well for some people, but not for me.
”
- Michele McCormick
“
I was a bit skeptical about getting them but my sister in law got a pair and said they had great customer service so I thought I would give them a try.
”
- Lori
“
First, customer service and logistics: orders to the UK often take a long time to arrive, and shipments sometimes feel quite random.
”
- Alexey
“
My first pair of goggles frankly didn't work for me. Magic5 were brilliant about finding out what the problem was, making a new pair, and sending over within the week. These ones are brilliant! An amazing service, i feel well cared for, and am very happy. Thank you :)
”
- Sarah Mountford
