THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Custom-made goggles are the best. You completely forget you're wearing them in the water, and they're almost the same price as regular goggles for experienced swimmers. Now all that's left is to test their durability.
”
- Tahir Marc
“
Cool goggles, fits quit nicely, like the story and product approach.
The quality of the connection of both materials needs work. It is not clean enough if you look at price/quality of the goggles.
”
- Remco
“
These goggles are absolutely fantastic! They provide a perfect fit, outstanding clarity, and never fog up, even during intense use. They feel durable and high-quality, making them a great value for the price. Highly recommended!
”
- Werner Wilkening
“
Excellent service, follow up, and speed of delivery.
Goggles fit like 'a glove'...
”
- Roy
“
It would be great if THEMAGIC5 could better streamline their delivery process for the UK market.
”
- Alexey
“
Goggles great. Wasn't greatly protected during delivery. It arrived with a whole in the cardboard box and a dent in the box for the goggles. The goggles weren't damaged, so we didn't make a fuss. It was for my wife, since no other brand seemed to fit. And they are surprisingly well fitting.
”
- Morten
“
Fit didn’t work, Leaky and sore on the eyes
Overpriced and useless
To Magic5 credit they eventually provided a refund.
”
- Lachy
“
It’s now May 26 and I still haven't received either my full order or a refund.
”
- Povilas Lengvinas
“
The customer service is good, but for me the goggles are very leaky. The first pair they sent leaked like a sieve. They had me re-do the scan and they sent a second pair. This took about three weeks. The second pair also leak, so I have requested a refund. Apparently this is something that works well for some people, but not for me.
”
- Michele McCormick
“
Such a nice googles. Really comfortable to wear them. I had a problem with one pair and they send me another. The service of the people working here is just splendid
”
- Alex
“
Awesome quality
Excellent service
”
- Terry C
“
Fitting of the goggles is the best. And no fogging during long swims.
Truly good product and service team. They give what they promiss.
”
- Frank Te Molder
