THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
These goggles are absolutely fantastic! They provide a perfect fit, outstanding clarity, and never fog up, even during intense use. They feel durable and high-quality, making them a great value for the price. Highly recommended!
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- Werner Wilkening
“
Excellent fit, great price!!
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- Zachary Stewart Lewis
“
But now that's all gone! For the price of 2x regular quality gogles I definitely think Magic5 are worth it.
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- Wes
“
On the first delivery I had a small leak in one of the lenses, but this was only noticeable at high speed after starting and turning. After complaining about this, my personal fit was adjusted and I received a new pair. These fit perfectly.
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- Lars
“
They really fit. Plus delivery and after-sales service is terrific.
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- AFFMC
“
Clarity too see through the water, very comfortable fit, and no fog at all (Well they are new). The whole process was very efficient, and the delivery time surprisinly fast.
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- Mario Jesus Gonzalez
“
I placed an order 15 days ago, and submitted a scan immediately, after a week, there was no update. I contacted the business multiple times to check the order status, I received one response that the scan needed to be validated. then I submitted another scan, and the third scan, that was last Tuesday, I haven't heard back from them yet. Not sure about the scan validated or not, nor the order status. I tried to call the phone number in the email, went to the voice mail directly. I wonder is this business still operating? Should I request a refund?
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- Lin
“
The scanning process was terrible. It took so long holding my phone in front of my face my shoulders were literally sore the next day and then after i paid it said i had to do scan again! Trying to get a refund now. Big waste of time.
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- Brian
“
The goggles were leaking, leaving lines around my eyes and fogging up. I tried swimming with them on several times, adjusting the straps/fit but nothing worked and I became completely frustrated having to stop every few laps to adjust them, let the water out of them and to try to ‘defog’ them. I had emailed you with my concerns requesting a refund but have heard nothing.
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- Lindsay Prozorowicz
“
Les lunettes sont de bonne qualité mais pour moi, malheureusement elles n'étaient pas totalement ajuster à mon visage, mais le service client a été parfait et très professionnel !!
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- Sandro
“
Brille und Tragekomfort wie beschrieben, viel locker als eine andere Brille ajustieren, auch dann zu 100% Wasserdicht. Super Service und trotz der Einzelanfertigung eine super schnelle Lieferung. Weiter so 👍👍👍👍
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- KRUMLOVSKY Claude
“
Magic 5 goggles exceeded my expectations I have bought two pairs from the company and love the creative unique design of each pair while also providing comfort and style
I use my magic 5 goggles everyday in training and now wouldn’t use any other brand
10/10 service
10/10 quality
”
- Summer