THEMAGIC5 have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.
“
Cool goggles, fits quit nicely, like the story and product approach.
The quality of the connection of both materials needs work. It is not clean enough if you look at price/quality of the goggles.
”
- Remco
“
These goggles are absolutely fantastic! They provide a perfect fit, outstanding clarity, and never fog up, even during intense use. They feel durable and high-quality, making them a great value for the price. Highly recommended!
”
- Werner Wilkening
“
Excellent fit, great price!!
”
- Zachary Stewart Lewis
“
On the first delivery I had a small leak in one of the lenses, but this was only noticeable at high speed after starting and turning. After complaining about this, my personal fit was adjusted and I received a new pair. These fit perfectly.
”
- Lars
“
They really fit. Plus delivery and after-sales service is terrific.
”
- AFFMC
“
First goggles that fit and do not leak. They are comfortable. I got 3 pairs. Customer service rocks it!! I had an issue with the delivery and they fixed it right away.
”
- Rodrigo Asensio
“
I placed an order 15 days ago, and submitted a scan immediately, after a week, there was no update. I contacted the business multiple times to check the order status, I received one response that the scan needed to be validated. then I submitted another scan, and the third scan, that was last Tuesday, I haven't heard back from them yet. Not sure about the scan validated or not, nor the order status. I tried to call the phone number in the email, went to the voice mail directly. I wonder is this business still operating? Should I request a refund?
”
- Lin
“
The scanning process was terrible. It took so long holding my phone in front of my face my shoulders were literally sore the next day and then after i paid it said i had to do scan again! Trying to get a refund now. Big waste of time.
”
- Brian
“
The goggles were leaking, leaving lines around my eyes and fogging up. I tried swimming with them on several times, adjusting the straps/fit but nothing worked and I became completely frustrated having to stop every few laps to adjust them, let the water out of them and to try to ‘defog’ them. I had emailed you with my concerns requesting a refund but have heard nothing.
”
- Lindsay Prozorowicz
“
Great fit. Customer service was superb from my last pair.
”
- Aaron Magid
“
The best. The fit. The comfort. The customer service.
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- OSCAR
“
Great customer service
”
- Ashley
