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I placed an order 15 days ago, and submitted a scan immediately, after a week, there was no update. I contacted the business multiple times to check the order status, I received one response that the scan needed to be validated. then I submitted another scan, and the third scan, that was last Tuesday, I haven't heard back from them yet. Not sure about the scan validated or not, nor the order status. I tried to call the phone number in the email, went to the voice mail directly. I wonder is this business still operating? Should I request a refund?
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posted 4 months ago
- Lin
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The scanning process was terrible. It took so long holding my phone in front of my face my shoulders were literally sore the next day and then after i paid it said i had to do scan again! Trying to get a refund now. Big waste of time.
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posted 9 months ago
- Brian
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The goggles were leaking, leaving lines around my eyes and fogging up. I tried swimming with them on several times, adjusting the straps/fit but nothing worked and I became completely frustrated having to stop every few laps to adjust them, let the water out of them and to try to ‘defog’ them. I had emailed you with my concerns requesting a refund but have heard nothing.
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posted 11 months ago
- Lindsay Prozorowicz
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We went back and forth a bit and I was told I could send them back at my expense, UPS preferred, for a full refund.
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posted 2 years ago
- Alyson Wilson
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I've emailed them extensively as my googles were paid for and not received.they don't respond to emails on time and I've requested a refund .very poor customer service ,stay away from this company.
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posted 2 years ago
- Yusuf Suleman
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My goggles do not fit. To keep them on my face I had to have the strap extremely tight which was very painful.
I would like a refund. Aside from the fact that these were recommended by a friend Magic goggles seem like a gimmic.
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posted 3 years ago
- Cormac OConnor
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I requested return instructions and a refund, got offered another pair, I declined and again requested return instructions and a refund.
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posted 3 years ago
- C
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I have contacted Magic5 accordingly in the hope that they will be able to correct this issue or provide a refund.
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posted 4 years ago
- Nicola
