THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 7,768 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 7,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is good, but for me the goggles are very leaky. The first pair they sent leaked like a sieve. They had me re-do the scan and they sent a second pair. This took about three weeks. The second pair also leak, so I have requested a refund. Apparently this is something that works well for some people, but not for me.”

Helpful Report

Posted 3 days ago

“I placed an order 15 days ago, and submitted a scan immediately, after a week, there was no update. I contacted the business multiple times to check the order status, I received one response that the scan needed to be validated. then I submitted another scan, and the third scan, that was last Tuesday, I haven't heard back from them yet. Not sure about the scan validated or not, nor the order status. I tried to call the phone number in the email, went to the voice mail directly. I wonder is this business still operating? Should I request a refund?”

Helpful Report

Posted 7 months ago

“I never received the product. I contacted many times with not response from Magic5.”

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Posted 8 months ago

“Great fit.”

Helpful Report

Posted 9 months ago

“The scanning process was terrible. It took so long holding my phone in front of my face my shoulders were literally sore the next day and then after i paid it said i had to do scan again! Trying to get a refund now. Big waste of time.”

Helpful Report

Posted 1 year ago

“Atrocious customer service and not following their own time commitment.”

Helpful Report

Posted 1 year ago

“The goggles were leaking, leaving lines around my eyes and fogging up. I tried swimming with them on several times, adjusting the straps/fit but nothing worked and I became completely frustrated having to stop every few laps to adjust them, let the water out of them and to try to ‘defog’ them. I had emailed you with my concerns requesting a refund but have heard nothing.”

Helpful Report

Posted 1 year ago

“These goggle could be good. If they fit. And if the Magic5 customer service responded to any requests for assistance after the sale was made. The face scan on my goggles clearly didn't work and the only way to get the left side to seal was to add enough tension that I had terrible goggle marks for a day. Tried all the nose pieces. Swam with them 3 times. Then called customer service. Left messages. No response. Emailed twice. No response. Chat feature on the web site (which was sooo responsive when I was shopping) no response. 3 times. So I went out and bought a $20 generic pair of goggles that sealed and fit beautifully first try. No goggle marks either. Wish I could get Magic5 to work but that seems unlikely......”

Helpful Report

Posted 1 year ago

“Don’t do it! The wife and I both bought these and both pairs leaked. Just don’t waist your money.”

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Posted 1 year ago

“I purchased these less than 2 years ago and have barely used (less than 10 hours) The rubber has started to break apart and crack and the googles are useless. Not what you would expect at this price. TheMagic5 response was to offer 30% off another pair.”

Helpful Report

Posted 1 year ago

“Have been unable to swim much lately...wore them once last week...both sides leaked, alternately. Have changed nose piece and hope next swim works better”

Helpful Report

Posted 1 year ago

“Thes Googles flat out leak: Only good for Rec swimming and open turns. Any masters or US Swimmers will be disappointed. I will keep wearing my TYR googles for 25% of the price. What a Joke. Do Not Buy these Please. Thanks”

Helpful Report

Posted 1 year ago

“Googles leak & foggy. Spray works a bit. Have to pay retoure.”

Helpful Report

Posted 2 years ago

“My goggles leak”

Helpful Report

Posted 2 years ago

“Gimmicky. Tracking did not work My goggles arrived with white dust all over them and they leak like crazy. I gave them too many tries and missed the warranty but I wouldn’t recommend buying. Materials feel cheap. Much better off with any speedo or arena goggle”

Helpful Report

Posted 2 years ago

“I chose the goggles I bought based on the description on the website - "works really well for outdoor swimming or in bright conditions." I read this as great for open water and indoor pools (as all the pools I swim in are brighly lit). I was excited to use them but ended up wearing them just the once as it was a very disconcerting, stressful, and somewhat frightening experience. I couldn't see more than a few feet in front of me, found myself swimming into the rope divider and couldn't do any tumble turns as I felt I was going to swim into the end of the pool as I couldn't judge the distance. I couldn't see what my watch said nor see the clock on the wall. I emailed them saying what had happened and Jenna felt it was perfectly fine to accuse me of "choosing the wrong goggles" and just thought than rather fix the issue of their miswording on the website, that I'd like to just spend more money with them at a discount. Apparently, I was informed, that the bright conditions means "outdoors" so in effect their website was saying "works well for outdoor swimming and ... outdoor swimming" which does not make sense. We went back and forth a bit and I was told I could send them back at my expense, UPS preferred, for a full refund. I also tried speaking with other people on the Facebook page. I found that at least 2 other people had bought the same goggles assuming they were for indoors as well and another member of staff thought it appropriate to accuse me of "choosing the wrong goggles" on my Facebook thread. By this time with the incredibly rude way I'd been spoken to, I had no desire to spend any more money with this company. I actually asked Jenna, "why would I want to do that, when I have an expensive but useless pair of googles sitting in the box and you have made no effort to fix the issue at hand?" but she refused to answer. I asked to be passed to someone higher up and was greeted with an email from Caylan addressed to just my name. No hi, hello or dear. Apparently, I hadn't noticed the "obvious” outdoor images on the website either which also made it clear (obviously) that these goggles were for outdoor only. We eventually got to the point where she agreed to refund my postage. I sent the receipt but nothing came through. Eventually once I had seen that they'd been received I emailed and Caylan responded with the accusation: "You had UPS charge us to deliver your shipment and so we paid them $38.88 yesterday via check. I do not feel like we owe you and them as that is unfair." I could not get over how rude this was. I had sent the googles back via UPS as requested, sent the receipt, and waited. At no point did I "make UPS" do anything. She had the receipt and proof that I had paid for postage so why did she just not take it up with UPS as why were they charging her a similar amount to what I had already paid if not more? If there were duties to be paid, they would be minimal and not $38.88. But this was all my fault apparently. If the wording on the website had been accurate then we never would have been in this situation. Better still they accept they made a mistake with the wording on the website and sort it out with a pair of goggles that were more suited to me. I have never been made to feel as stressed and upset by a company than this one. What was a gift from my parents for a special birthday has left a very bitter taste. For me, my clients make or break my business and if something is pointed out we then go out of our way to help fix our error. I would not be saying, which is what they did: "tough luck, it’s all your fault [even though it’s ours] – here’s a discount, just spend more money." The customer service training appears to be non-existent in the Magic5 and needs a serious overhaul. Incredibly disappointed and this made for a very stressful experience.”

Helpful Report

Posted 2 years ago

“They were clear and comfortable for a onetime 200 yard swim until the nose peace broke”

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Posted 3 years ago

“Очки нравятся. Но не прислали очки золото заказ ORDER 71760 BLUE MAGIC MIRROR GOLD”

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Posted 3 years ago

“POSSIBLY THE WORST COMPANY EVER. (but I loved them at first.) I bought 2 pairs of goggles last fall, and all went smoothly. I decided to place an order for a 3rd color on Valentines Day. However, this order is a total disaster. 3 weeks after payment, their website still shows my order & scan waiting to be approved. I have sent 6 emails, but I've received ZERO communication. I have called their support line at least 12 times (which shows only being open 4 hours a day.) Nobody has ever answered the phone. I've left 5 voicemails, and none have been returned.”

Helpful Report

Posted 3 years ago

“I've emailed them extensively as my googles were paid for and not received.they don't respond to emails on time and I've requested a refund .very poor customer service ,stay away from this company.”

Helpful Report

Posted 3 years ago

THEMAGIC5 is rated 4.9 based on 7,768 reviews