THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 7,768 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 7,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good for a while. Didn't last long though. Both rubber seals split. Expensive if bought from the UK.”

Helpful Report

Posted 9 months ago

“The goggles were pretty good. They fit well. However The rubber glue around one side fell off after about a year or a little more and customer service offered me 20% off on the new pair. For the price that shouldn’t have happened and they should’ve repaired them in my opinion, especially since, they had no published warranty on their website. Seems like there should be a longer warranty on a premium product.”

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Posted 10 months ago

“The original nose piece did not fit at all and I swapped to a smaller nose piece which helped a bit. Goggles begin to leak after about 10minutes and become painful. Been waiting over a week for feedback regarding a replacement with a few follow ups and no reply.”

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Posted 1 year ago

“Nothing different from regular goggles”

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Posted 2 years ago

“had difficulties in receiving the googles as an existing customer. Your customer support (2nd level) fixed the problem asap. Shout out to her!”

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Posted 3 years ago

“First let me say I was happy with how fast I received my goggles. Website said would take much longer than it did. Great job. Unfortunately, the goggles leak no matter how I adjust them and hurt my eyes. On Friday morning, the 6th, I put in a "help" request AND sent an email to customer service. I have received no indication that my requests for assistance had even been received. Other email type customer services usually send you an email confirming receipt of your inquiry. Today is Monday, nothing...tried calling the customer service number which is only available from 1-5 p.m., est. Got voicemail saying to leave a message. Did so. Would like to hear from someone at the company regarding my issue. I don't think it unreasonable to at least receive some confirmation that my issue would at least be looked at sometime in the near future . :(”

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Posted 3 years ago

“have to wear them just as tight as other goggles to keep the water out and that makes them painful My old speedo goggles are more comfortable because they fit around my eye socket while yours fit inside it.”

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Posted 3 years ago

“My pink goggles seem to fog up alot. I was under the impression that would not happen so that's a disappointment”

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Posted 4 years ago

“Send me my goggles!”

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Posted 5 years ago

Hi! We're sorry to hear that you have not gotten your goggles. Please reach back out to our customer service at contact@themagic5.com, then we will follow up with DHL and find out where your goggles are. Also, did you remember to do the scan? That is required before we can make your product! Looking forward to hearing from you!

Posted 5 years ago

“Had trouble getting discount and using the app”

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Posted 5 years ago

THEMAGIC5 is rated 4.9 based on 7,768 reviews